Disabled access not very satisfactory, lack of walk in showers in Grand Deluxe rooms cause a problem for those with mobility issues. We needed to use staff lifts to access the building. We were unable to access reception by lift, the only way was to use the rather steep stairs from the main body of the hotel. Buffet breakfast a bit of a problem, difficult to carry a plate when using a walking aid.

Location excellent, staff friendly efficient and eager to help. Very helpful with my husband who has poor mobility. Food very good and breakfast varied and delicious

Stayed in September 2024

Beautiful property and arguably the nicest hotel in Seville. The restaurant was stunning and food was incredible. Staff at reception (particularly India) were brilliant in helping organise our lovely anniversary stay.

Stayed in September 2024

Location, great historical building, staff expertise and kindness

Stayed in September 2024

Everything was excellent

Stayed in August 2024

O a couple of mornings we found that our cups and saucers have not been replaced from the previous day when the room was made up, which meant we are unable to have a coffee in bed before going down for breakfast. This was the only negative in otherwise perfect Stay.

The hotel is truly beautiful and located ideally for a short trip to Seville. It is one of the landmarks of Seville in its own right. The facilities are outstanding and the staff were just a dream to experience.

Stayed in August 2024

The location is perfect in the centre of Seville. The breakfast is a stand out in the courtyard. pool and service excellent.

Stayed in July 2024

We liked everything

Everything

Stayed in August 2024

Location

Stayed in August 2024

From the entrance, checking in experience, decor, room and pool we loved it all. Even the lift is special! Particularly enjoyed the pool

Stayed in August 2024

Everything was Incredible!

Stayed in July 2024

The room is slightly small

Elegant & luxurious place, room is clean with full facilities, restaurant very nice

Stayed in August 2024

The room was very dirty! Hair was all over the bathroom. However they cleaned it well when we asked them to do so.

The hotel is nice and you feel you went back in time.

Stayed in June 2024

This hotel was one of the highlights of ourrr trip!!! Beyond amazing and luxurious. I felt like a princess walking through it. The welcoming was amazing, the service was beyond great and the parking was excellent as it was private.

Stayed in August 2024

The building

Stayed in August 2024

Nothing

Very Beautiful and clean

Stayed in August 2024

N/A

The hotel is in an excellent location for visiting Seville. It is a stunning hotel, the most luxurious interior. The breakfast/dining room area is beautiful as are the areas around it, reception, corridors, landings and lifts. The staff were very friendly and welcoming. The staff work very hard. The staff who served us by the pool and those who served us at breakfast were fantastic and very obliging at all times. The staff who serviced the rooms were excellent as were those who took luggage etc t

Stayed in August 2024

As always impecable. Very comfortable.

Stayed in July 2024

N/A

The hotel is breathtakingly beautiful. The patio area where we ate breakfast was particularly pretty.

Stayed in August 2024

The children, this hotel would really benefit from being an adults only venue. The menu was limited on the terrace and needed a daily special. Pool food was fairly expensive.

The architecture was exceptional as was the breakfast! Temperature of the pool was just right and the staff were all lovely and helpful.

Stayed in July 2024

- there are a lot of Americans with no social etiquette (wearing caps and t-shirt in restaurants; talking loud,..) should be more strict on how to behave in such kind of hotels - would be nice to provide complimentary water at the swimming pool - would be nice to have a cosy hôtel bar inside the property

- history - location - breakfast

Stayed in July 2024

There was an odd situation with the iron and ironing board. Multiple staff insisted that there was one present in my room but I checked a few times and there wasn't one. Wasted a lot of time back and forth so was late for the wedding. They did finally deliver the iron to my room but it burned my dress. I looked closely at the iron and seems like there was previous burns on it too. The ironing board itself was tiny with a sticky cover that made it a nightmare to iron delicates. A bit confusing and shocking for a 5 star hotel. Was not advised about the complimentary laundering/dry cleaning service. The AC ran well at night but during the day, the fan wasn't strong enough for some reason. The pool is stressful and busy. I was also not advised that there is water available at the front desk for refillable bottles when I had asked where I could buy more water. Staff was friendly but don't go out of there way as they would at other 5 star hotels to advise you on facilities and offerings.

I was there for a wedding and really enjoyed my time. The venue is outstanding, breath taking and special. Tours of the ground are available which I didn't have a chance to sign up for as I was only there for one night. The room was amazing and clean as advertised.

Stayed in July 2024

The lunch service in the lobby could be better- the food was amazing but we waited quite a bit to order. The AC in the room was a bit inconsistent

Design of the hotel, the vendor at the entrance greeted us with a floral ring that smelled amazing- this was a very nice touch. Also a gentleman saw us watching the eurocup in the Bar Americano and he moved us to a beautiful area to watch the game- set us up with snacks and drinks

Stayed in July 2024

Housekeeping variable, stayed there 3 nights and over that period occasionally water wasn’t replenished, forgot the towels, didn’t replace toilet roll etc

Location, staff very friendly, heritage hotel, very classy

Stayed in July 2024

Slightly noisy AC

The History and standard of the property was amazing, the architecture was beautiful. The tour was a wonderful touch and provided a great insight, enormous thanks to Maria Brava, hope I remembered her name correctly. The food, service and attention to detail,by all staff encountered was 1st class.

Stayed in July 2024