Staircases at the entrance make family with stroller and large luggages not easier to access. The interior design is a bit too sharp for us, no door for one bedroom. No drying function of washing machine.

Location is good for tourists. And the apartment is large with necessary facilities.

Stayed in June 2024

Nothing

Everything

Stayed in June 2024

Some drawers well not fully cleaned and the window blinds need to be revised.

Very well located! Central. Beautiful Suite and very well soundproof. Comfortable bed and nice bathrooms.

Stayed in June 2024

Nada

Breakfast Space Cleanliness Location

Stayed in June 2024

location of the appartment is excelent, in walking distance of centre of Madrid , metro station, restaurants, etc.. Retiro park which is 5 min walk is highly reccommended, service was excelent and staff very helpful, reception has 24/7 service, we had appartment with big terrace, appartment is very comfortable, with two separate rooms, two bathrooms, very comfortable for two persons in business trip

Stayed in May 2024

Looks dated

Nice location

Stayed in May 2024

N/A

Nearby of everything, breakfast, staff attendance

Stayed in May 2024

Located is the best for the elegant centre of Madrid

Stayed in April 2024

Nothing, it was perfect.

Absolutely everything! The apartment was spacious and well appointed. Fantastic location. Lots of great restaurants/places to eat close by. We loved to roof top terrace too. Great views. The staff are amazing and so friendly.

Stayed in May 2024

In two bathrooms there was a very strong smell of sewage. It was very unpleasant.

Stayed in April 2024

It's a bit dark in the rooms, even with the artificial light, but it's just a detail, everything else was perfect.

Perfect location, great breakfast on a sunny terrasse

Stayed in May 2024

The first wonderful thing I want to mention is the incredible staff. I unfortunately did not get the names of the gentleman who assisted us with our check in or the young women who came on duty after him. Boutike should be thankful and proud to have such great employees. They recommended restaurants, websites to purchase local venue tickets from, which Flamenca was the best. They truly made the difference in this being an exceptional stay for us. Second, I want to mention the spacious, comfortable, Master Suite we had. There were four of us and this room gave us plenty of space. It was at the end of our two week trip and space was good for all of us. Nice large beds, two bathrooms and best of all, the terrace was on the same floor and only steps away from our room.

Stayed in May 2024

Nothing, everything was memorable

Wonderful and awesome place to stay!! Location between Alcalá and Cibeles is more than perfect. Apartment make you feel like in a luxury penthouse. Well equipped, WiFi, kitchen, living and dining room, barthrooms, full buffet breakfast for a reasonable price. Lizette the best host at the restaurant. Definitely I will be back

Stayed in March 2024

nothing

The location was very convenient to visit the major sites of Madrid. The rental was a large and very nice apartment. You could very easily live there full time and be extremely happy, everyone was comfortable and there was plenty of space. We held of on the breakfast, as we thought we might have to get out too early to make use of it, but we ended up getting it everyday and it was very good. The kids especially liked it. It really was well worth the money and overall for what you get it was a great value. The staff, both at the desk and the kitchen were all very friendly and helpful. I cant stress how well this place worked out for my family on this trip. Totally recommend! Also, if you take the express airport bus it stops right at the corner - so simple.

Stayed in March 2024

I suppose they could modernize the rooms a little bit more, the furniture is a little old but still comfortable, more than a complaint it would be constructive criticism.

Location was great, and staff was very friendly. The room was well equiped with a small kitchen. I had to book a stay here last minute but It exceeded my expectations. Its not that big or fancy, but it makes up with everything else.

Stayed in March 2024

-

Location, amenities, staff, terrace

Stayed in March 2024

Nothing

Location , location , location ! The apartment was right next to the puerta de Alcalá , in the corner of the Retiro Park, 5 min walk to gran via (literally) Anca is so sweet and amazing ! The hotel staff are super nice and always helpful , The breakfast is good and will give you a good start , There is a pub next door and restaurants. This place was perfect for our family , we are a family of 5 so it wasn’t easy finding a safe apartment with the customer service of a hotel .

Stayed in March 2024

Friendly staff , great location , will definitely recommend to others.

Stayed in February 2024

Amazing location. Couldn’t be better. Large. Well appointed. Great staff.

Stayed in January 2024

We have stayed in these Cibeles suites several times before this trip which is why we are repeat customers. If you want a clean, comfortable accommodation with easy access to museums and major galleries of Madrid then this place is for you. Plus it's walkable distance to the shops and sights of central Madrid. Staff at Reception are amazingly helpful, kind and informative about the area, and on this visit went way beyond their duties to assist us with my husband who was unwell. There are plenty of eateries of different types nearby and the Retiro gardens are not far from the nearby Puerto de Alcala. Atocha Railway station is a short taxi ride for trains or car rentals. We like the small Juliet balconies on rooms at the front on Alcala itself, and when the doors are closed it is certainly quiet despite street traffic. All kitchen facilities and a washing machine are included. Breakfast is available on a rooftop floor, but we self-catered. Our room had a shower over a bath which we prefer for flexibility. We will definitely stay here again, and hugely thank the staff for their many kindnesses.

Stayed in February 2024

The mattresses of the beds were not comfortable, probably old ones

Specious room with huge beds Nice living room and dinning area Great bathroom

Stayed in February 2024

On my second trip, the mattress was not as comfortable as the first time we stayed there.

This is my second stay and will confirm the staff is great. The breakfast is abundant in choices and great quality. The location is the best in town (IMO)

Stayed in February 2024

The location, confortable We were here the last year, and we returned.

Stayed in February 2024

Anka was very helpful.

Stayed in February 2024