The buffet is a bit messy, not super clean because of the amount of people eating at the same time. The staff is not enough to keep the space clean and organised. The buffet is really noisy as well in the pool where there are too much activities all day long and not too much space to rest. If you are travelling with your couple or family without kids… this is not the place to go. This is a hotel focused in kids.

The location is amazing. The buffet is really good, sometimes a bit repetitive and a bit messy. But the offer is really good.

Stayed in September 2024

There were plenty of food options, the food quality was good although not restaurant standard

hotel is in a good location close to the beach and centre, the room was very clean and the beds and pillows comfy. It was good value for money

Stayed in August 2024

Terrible buffet coffee although generally nice hotel

Stayed in July 2024

For the buffet I would say quality vs quantity. It was way too much variety of food but not always the best quality. The swimming pool was very busy all day long, with activités and full of kids. We had to rush in the morning to get in umbrella as too many people in general. No dedicated parking and quite hard to find a spot even though a big parking space is located close to the hotel. I wish there was some water kettle in the room. Also a quite big water leak close to the bathtub. We requested since day one to repair a flicking light in the bathroom but no one very came. There is a nice table in the room but as most of the people get full included package there is no facilities allowing you to have a meal in the room or store properly any food (fridge very small)

The room was very spacious and the bed very large and comfortable. The staff was incredible, I mean mostly the animation staff: we were not really participating but the energy they put into it was remarkable.

Stayed in July 2024

When we asked for cleaning room we didn’t get new bed sheets

Hotel located close to beautiful beach. Breakfast and diner served as a buffet plenty of different type of food with free wine for dinner( we had half board option). Every evening live music.

Stayed in June 2024

The room was very clean when we arrived however doing our stay they were just making the bed and a quick clean in the bathroom sometimes I wasn’t really sure if has been clean or not. Food was very very low quality/cook. The lady in the grill was very rude. Space in the swimming pool is not enough compering how big is the hotel.

room was very comfortable, nice bed. closer to the beach and shops. Staff was very nice specially Agustin.

Stayed in June 2024

They need to open the kitchen at 0630 pm - 10 pm. The breakfast too the need to add another hour on their schedule, the restaurant was too crowded. You didn't have enough tables / chairs to accommodate everyone .

The staff was great , the location amazing because it was near on the beach. The food was good .

Stayed in May 2024

Pool bar food wasn’t great but isn’t a deal breaker

Lovely clean and well looked after hotel. We were half board and pleasantly surprised to find out that drinks at dinner were included!

Stayed in April 2024

Unable to procure a sun bed by the pool ..despite signs that sun beds couldn't be reserved., all were covered by towels ...hot food selection at breakfast and dinner very poor

Location very central..fast early check in ..very pleasant staff..entertainment excellent

Stayed in April 2024

Some of the food could be better quality. For example, the omelettes were not made with fresh eggs.

Pool area is nice. We always managed to find a free chair. Enjoyed the fitness classes and pool activities and the staff were motivational without being intrusive. The bed mattress was the right level of firmness and very comfy. Sangria at dinner was a nice option. The beach was easy to walk to.

Stayed in March 2024

Short to the mountains, close to the beach. Lovely pool area. Close to restaurants and shops. The hotel nice and the rooms good.

Stayed in February 2024

staff were not particularly friendly or accomodating

location and beach

Stayed in February 2024

Complicated route to room.up one floor in lift,then across open space and then a further lift. Room was fantastic plenty of space. Only gripe no facilities to make hot drinks in room.

The breakfast was fantastic.

Stayed in January 2024

Apartment was awesome - spacious, nice, clean.

Stayed in January 2024

The way to the rooms are a little annoying since you have to climb stairs. There’s a lift but it doesn’t take you to your floor directly. Also the food was very unseasoned unfortunately.

Very nice Hotel with nice simple but nice interior. The staff was very friendly.

Stayed in November 2023

The cleanliness in shared spaces

The facilities

Stayed in January 2024

The car parking was difficult, also because of road works accessing the hotel was difficult. The hotel restaurant was a big disappointment, resembling a college canteen. The vast majority of the staff in the food section were most helpful and courteous with only one making you feel like you shouldn’t be waiting for the items that were being prepared, perhaps they were overworked and required a lighter role in the department.

Very good close to beach, shops and the main facilities in the area.

Stayed in December 2023

We were staying 3 nights AI food wasnt the best, had we been there for longer we’d have eaten out.

Great location for the beach and morro Jable town. Rooms were nice, spacious and the bed really comfortable. Pool area really nice.

Stayed in November 2023

There isn’t much I would say as our stay was really chilled. The only thing I would probably say is that the - all in inclusive should include everything as we weren’t aware of the other all inclusive option.

Overall, the rooms were spacious, comfortable and clean. Our room was in the best location as itv was just by the pool. The food was lovely too and a lot of variety.

Stayed in December 2023

TV in the room was too small. Our room was a bit noisy because it was close to the road and entrance.

The pool and food.

Stayed in December 2023

I did not like the food at the restaurant. There was a plenty to choose from but not really tasty, the best part was the breakfast then lunch and dinner was a weak point. Also sometimes during rush hour it was hard to get a table.

I appreciate the location and friendliness of the staff was on highest level. Also hotel was clean and modern.

Stayed in November 2023

In terms of negatives. The cleaning of the rooms isn't good enough. It's simple a quick wipe down and making of the beds. Our feet were black after walking around the room. The bedroom was never able to get below 23c. We did mention this to the staff who later said they had fixed it. Nothing changed. This did make it very difficult to settle our baby and keep them cool. For this reason, we'd unfortunately not stay at this hotel again. At checkout, a gentleman named Ivan was very rude to my wife. Very blunt and raised his voice to her instructing her to put the towels in the corner. No questions were asked regarding our stay. This upset her and left a sour note on the holiday. To be honest this really isn't acceptable and needs to be addressed by management.

Overall, for the price the hotel was good value for money. The complex was nicely done, well decorated, and equipped. The pool was lovely with great views of the sea from the raised terrace. Most of the staff were pleasant and helpful. The rooms are large and modern with very big comfortable beds. However, the rooms don't have proper air conditioning. The food was of a high standard, however, the dinners are very same-ish and they do get boring. Because of this, we did eat out more times than in. The location of the hotel is good. It's in between two built-up areas, both of which are easily walkable.

Stayed in November 2023

The only reason I deduct points is that the room was not very clean and we had bugs. Two days before leaving, we had really problem , it seems like cockroach. So it spoiled the impression.

The staff, services, animators, evening program and food were really on a good level. The beach is really about a 4-minute walk away, it's gorgeous. We didn't have a problem with parking, but you have to read the traffic signs carefully :).

Stayed in October 2023

In my oppioin food was very average. And room can be more clean and at least they can put some bottles of water in room in all inclusive package

Very good location, design of the hotel is nice swimming pool looking very nice and modern

Stayed in October 2023