Location was far from the metro

The room and the cleanliness of the hotel

Stayed in August 2024

Very good hotel, booked it for my parents for a couple of nights. It's in a very good place close to public transport and the airport!

Stayed in August 2024

Sunrise on A2

Stayed in August 2024

I'm very money-minded and a bit greedy, so I keep a close eye on every cent spent. To satisfy my greed, I'd love to have the €15 parking fee waived next time! While I understand the costs, I couldn't find anything else I didn't like about the hotel. 😉

I recently stayed at Hotel Silken Puerta Madrid, and it exceeded all our expectations. Its perfect location, halfway between the airport and the city center, made our travel experience smooth and convenient—our choice couldn't have been more spot-on. The hotel's food service was a delightful surprise, offering meals at very reasonable prices compared to the often steep restaurant bills in Madrid. The quality of the food and the exceptional service truly stood out. In addition to the comfortable and welcoming atmosphere, we highly recommend not only the hotel park but also the parking facilities, which are well-equipped for charging electric vehicles. All in all, we had an outstanding stay and give Hotel Silken Puerta Madrid a well-deserved 10 out of 10! 🌟 PizzaEnergia.es -- Check my video https://youtu.be/UGZ5lSQmNJU?si=ceDbXYfO0iC9ccKa

Stayed in July 2024

I would expect in a 4 star hotel to find some single use slippers in the room.

The staff was very helpful and nice. The room and bathroom were clean. The breakfast wasn't too diverse, but was tasty.

Stayed in June 2024

Nothing in particular

Excellent location if you need to be close to airport. Very good breakfast

Stayed in June 2024

Long way out of the city. Spent a lot on taxis

Clean, spacious, nice staff

Stayed in May 2024

Just great! Close to the center! Very friendy personell, clean room, great breakfast! Also the "emergency" closet at the reception with things like toothpaste and shaving equipment is great service.

Stayed in April 2024

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Stayed in April 2024

No tea and coffee making facilities in the room.

The bedroom was spaciou with an excellent shower. Breakfast was ok but not alot of variety. The dinner in the restaurant was very tasty and good value.

Stayed in April 2024

No water, tea or coffee in the room. Fridge empty. Hotel slightly old. Kind of in-between the airport and the city. Neither was close. We bought breakfast and we were asked to pay at the door. Strange.

Beds were very good.

Stayed in April 2024

Just a small callout (though not super relevant), the doors to the corridor are not completely sound isolated, so sometimes you can hear people talking outside. But as mentioned, it was very rare and not disturbing at all.

The overall hotel experience was superb. Amazing staff, always willing to help, and the room was also really great, having a lot of space.

Stayed in March 2024

The hotel is far from the city center No drink water in the room , I wish there was even one bottle of drinking water in the room

Excellent building and quite &Helpful reception team

Stayed in February 2024

Na

Na

Stayed in February 2024

The location is a bit far from the center and the breakfast was adequate.

Very nice large rooms and beautiful lobby.

Stayed in December 2023

Hotel offered value for money great service and food.

Stayed in October 2023

The location neither close to the airport nor close to the city center

The room

Stayed in September 2023

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Stayed in October 2023

No robes nor slippers.

Decent hotel

Stayed in September 2023

No Tea and Coffee making facilities in the room

Fantastic location for airport access. Very clean, great rooms and staff were very helpful and friendly.

Stayed in October 2023

Close proximity to freeway -- Noisy

Stayed in September 2023

Again food menu did not tally up with the food menu they direct you to via the qr code. However the food from the menu was great and very nice for what we had.

All staff were friendly and most (our Spanish is very basic) spoke very good English which is good. The room was large and clean and easily coped with 3 people sharing. Parking was underground and secure, just make sure you validate your car parking ticket by the reception team to get the discounted parking. We visited Valley of the fallen which was about 45 minutes away this was a very interesting and nice place to visit. Whilst also there we visit Segovia roman aqueduct a piece of construction well worth seeing.

Stayed in September 2023

We love this hotel over the years, BUT they cannot accommodate us for the end of our trip

Location is perfect. All staff just great.

Stayed in September 2023

We got a free room upgrade to a suite due to the hotel was fully booked for the day when we checked in. Never stayed in such a huge “room” before. It was a perfect closure for our honeymoon :)

Stayed in September 2023