Avenida de Madrid, 27, 28491 Navacerrada, Spain
#13 of 19 hotels in Navacerrada
Guests' ChoiceBased on 50 hotel reviews
8.2Cleanliness
8.6
Comfort
8.5
Location
9.0
Facilities
8.3
Staff
9.0
Value for money
7.7
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 2 June 2024
Ruslana
UkraineI loved the service here! I came late, soaked, cold and tired after a long Camino walk in the heavy snowfall. I didn't expect to get any food after 21.00. I was really surprised to find out their restaurant was open until 23.00. So, I had a lovely meal and was treated with warmth and attention. A nice, clean room, a good breakfast. A perfect stay!
Stayed in March 2024
Reviewed: 5 May 2024
Roe
SpainThe gym needs to open early. 11am is too late
Location spa breakfast
Stayed in May 2024
Reviewed: 26 April 2024
Rosie
United KingdomEasy to find for an over stay during a bike tour. Comfortable quite rooms (it was very empty) lovely evening meal even had a vegan option. Good breakfast, friendly helpful staff.
Stayed in April 2024
Reviewed: 2 January 2024
William
PortugalGreat hotel, very comfortable, well located. Great hotel, very comfortable, well located.
Stayed in October 2023
Reviewed: 10 September 2023
Jose
United KingdomTemperature inside rooms
Staff, Restaurant, swimming pool, location
Stayed in August 2023
Reviewed: 16 June 2023
Nina
United KingdomThere was no room service option available for hot meals as the restaurant wasn't open for another 2.5 hours and no outside food is allowed. I received an email from booking.com saying my room was a double but when I arrived we received a twin.
The staff were amazing especially Emilie and Natu (apologies if the name is incorrect). Couldn't speak fluent Spanish and they both did everything to accommodate any of our requests. The massage at the spa was lovely.
Stayed in June 2023
Reviewed: 28 April 2023
Meredith
United KingdomThe outdoor pool was shut and covered over and detracted from the look of the gardens
The lunch was excellent
Stayed in April 2023
Reviewed: 13 August 2022
Keith
IrelandA hotel in the middle of Spain without air conditioning? Seriously??? Our room was like a sauna and we had to beg for a fan. Pool opening hours weren't great either. The dining room looked a bit dated.
Nice hotel if somewhat old fashioned, well located. Staff were friendly. Lovely terrace overlooking pool.
Stayed in July 2022
Reviewed: 18 July 2022
Leon
SpainAir conditioning in the rooms would have been nice, was very difficult to sleep at night with the July heat:
The location, facilities and staff were brilliant. The pool was a godsend.
Stayed in July 2022
Reviewed: 2 May 2022
Sarah
United KingdomUnfortunately the spa was not open when we stayed as we were out of season. There was good choice of food on the evening menu. There were lots of spacious seating areas throughout the hotel. The staff we very friendly and helpful.
Stayed in April 2022
Reviewed: 19 April 2022
Emma
United KingdomMattress hard bed not very comfy, pool closed playground disappointing. View from room ok but overlooked school and sports centre could not see either lake or the mountains and noise from mwin road and sports centre distracting. Staff spoke very little English making communication more difficult.
Food good but no kids meals before 8.30 staff friendly pool closed spa good but difficult to book. Easy walk into town with good choice of restaurant and cafe
Stayed in April 2022
Reviewed: 16 February 2022
José
United StatesNo room service
The building and location
Stayed in January 2022
Reviewed: 28 January 2022
Ewa
PolandThe bathroom especially and room too are dated, the internet doesn't work well at all.
The staff was lovely, especially Maria, the waitress in the restaurant.
Stayed in January 2022
Reviewed: 11 December 2021
Rocio
Irelandcheck-in process is very long at reception
spa
Stayed in November 2021
Reviewed: 12 November 2023
Rany
EgyptHigiene is terrible
Stayed in November 2023
Reviewed: 23 April 2023
Ricardo
Spainsuites are in reality two connected rooms with awful furniture. Ran out of hot water on sunday morning for at least two hours. Breakfast was pityful.
staff and cleanness
Stayed in April 2023
Reviewed: 25 February 2023
Ana
FranceBeds were not comfortable at all, there was no water or anything (mini bar) available in the room. The phone of the room was not working.
Well located. The breakfast was ok, not the best, but ok For the price
Stayed in February 2023
Reviewed: 1 February 2023
Mario
MaltaWatch out of the indoor pool as it is a real gimmick . You have to pay for the indoor pool via the spa area as the hotel has a separate agreement for usage of this area even though at no point is this stated on the hotel facilities available. To make matters worse the manager was blaming booking.com for this misleading error and would not take responsibility. The food in general was good although on the last day my husband's was heated. The hotel is clean but definitely customer care is not on their agenda. It is a pity as the staff at the restaurant were nice and so was one of the receptionists but even the lady who takes care of the spa was very unpleasant which is a far cry to what is expected at a spa. The hotel lacks a complete holistic service and the manager should understand better the guest's complaints rather than raising her voice to prove a totally inappropriate situation. We ended up not using the pool as management backerd over silly matters. The hotel management could not even agree with the spa if closing time was 8.30 pm or 8.00 pm. The spa is definitely a far cry from being a pleasant and relaxing place....
The staff at the restaurant were very nice and accomodating.
Stayed in February 2023
Reviewed: 7 August 2022
Alejandro
SpainThe reception staff was really rude where we arrived. She indicated us we couldnt do the check in yet in not a proper way. Also, the breakfast was really bad: fruits and yogurt were in bad condictions and the bread was hard.
I like the hotel location close to the village and the restaurant Akker inside the restaurant where the food was delicious and the staff very kind.
Stayed in July 2022
Reviewed: 20 July 2022
Hareland
SwedenNo air condition and no glutenfree bread despite promised in advance.
Nice place and nice surroundings. Swimming pool was good and positive with balcony connected to the room. Friendly staff. Car parking was good.
Stayed in July 2022
Reviewed: 17 May 2022
Suzanne
United KingdomLovely hotel, and very easy to access with ample parking and even an electric charging point! Sits at the end of quite a lively area with plenty of bars. Very clean and comfortable. Food and bar available on site and a good choice for breakfast which was served until 11am. Carmen was very helpful and the bar/restaurant staff were friendly.
Stayed in May 2022
Reviewed: 16 May 2022
Hiren
SpainFacelities
Location of the Hotel
Stayed in May 2022
Reviewed: 3 April 2022
Andy
United Kingdomspa was full, we couldn’t use it, that was why we booked it
Stayed in April 2022
Reviewed: 25 May 2024
Peter
United KingdomThere are no comments available for this review
Stayed in May 2024
Showing 1 – 25
Paarl, South Africa
Bangkok, Thailand
Portstewart, UK
Lourmarin, France
London, UK
Tijarafe, Spain
Dufftown, UK
George Town, Malaysia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content