16 Calle de las Huertas, Centro, 28012 Madrid, Spain
#16 of 443 hotels in Madrid
Guests' ChoiceBased on 1522 hotel reviews
9.2Cleanliness
9.5
Comfort
9.6
Location
9.8
Facilities
9.2
Staff
9.7
Value for money
8.8
Free WiFi
8.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 23 June 2024
Eric
IsraelThe sheets was a little dirty
The stuff was amazing! The location is very central, they have a small gym which is nice but very small. Overall we loved the hotel
Stayed in June 2024
Reviewed: 19 June 2024
Bea
SpainEverythingwas perfect for me.
Everything. The property is gorgeous, the rooms are so beautiful, the beds so comfortable, and the pillows are like clouds. The staff is spectacular. Im from the city and i travel there often to see family and friends and I don't want to stay anywhere else anymore.
Stayed in June 2024
Reviewed: 19 June 2024
Gabriella
SpainExcellent service and great location
Stayed in June 2024
Reviewed: 17 June 2024
Elaine
AustraliaNothing
We loved the location, the staff and the excellent breakfast buffet which included fresh food. Alina who services the dining room for breakfast was particularly friendly and helpful.
Stayed in June 2024
Reviewed: 16 June 2024
Hagar
IsraelEverything
Stayed in June 2024
Reviewed: 16 June 2024
Annette
AustraliaThe staff could have had a slightly better knowledge of the variety of local restaurants rather than just recommending one or two. But otherwise I have no complaints
Very lovely room, quiet, clean, had character, staff were really lovely. Breakfast was really good. Location excellent particularly for art museums.
Stayed in May 2024
Reviewed: 15 June 2024
Volpe
United StatesHas a gym, but not much of one. Pricy. Breakfast should be included for the cost of the stay.
Location is absolutely amazing. On the most beautiful tree lined street.
Stayed in June 2024
Reviewed: 14 June 2024
Orly
IsraelNothing
Large comfortable room, with great bed. Centrally located, and walking distance from many bars and restaurants. Amazing breakfast
Stayed in June 2024
Reviewed: 10 June 2024
Ian
New ZealandCannot think of anything
We liked the wonderful feel of this hotel It has beautiful designed rooms and very comfortable beds.
Stayed in June 2024
Reviewed: 8 June 2024
Frederic
FranceNothing
The staff
Stayed in June 2024
Reviewed: 6 June 2024
Múirne
IrelandNothing
Beautiful decor, super friendly helpful staff, lovely room and comfortable bed, central location
Stayed in June 2024
Reviewed: 6 June 2024
Catherine
AustraliaProperty was clean, staff were very friendly, and the locations was excellent.
Stayed in June 2024
Reviewed: 5 June 2024
James
PhilippinesBreakfast area can be updated.
Location was great. We could walk everywhere we wanted to go.
Stayed in May 2024
Reviewed: 4 June 2024
Sophie
United KingdomThe staff were exceptionally helpful
Stayed in May 2024
Reviewed: 3 June 2024
Libby
United StatesWe stayed in a few hotels in Madrid and this was the best. We will come here again... loved it!
Stayed in May 2024
Reviewed: 2 June 2024
Hagit
IsraelNothing at all. Tea pot would have been nice
Our room was spacious , bright and very beautiful. The beds were super comfortable. Nice soaps as well. The area is great with lots of bars and coffee. Close to metro station
Stayed in June 2024
Reviewed: 31 May 2024
Leonid
United StatesThis property located in very good spot between Prado museum and Royal Palace. The breakfast was excellent for any taste. The bed was comfortable.
Stayed in May 2024
Reviewed: 29 May 2024
Robert
United StatesVery good breakfast, except scrambled eggs were always under cooked Very good variety however
Stayed in May 2024
Reviewed: 28 May 2024
Ken
CanadaNo evening restaurant.
Impeccable, friendly, knowledgeable. Particularly the breakfast service was outstanding
Stayed in May 2024
Reviewed: 23 May 2024
Andrew
AustraliaGreat location, large room, friendly & helpful staff.
Stayed in May 2024
Reviewed: 22 May 2024
Karen
United StatesThe location is fantastic. Worth every penny!
Stayed in May 2024
Reviewed: 19 May 2024
Karen
United StatesNothing
Great location, nice sized rooms, clean, helpful & friendly staff.
Stayed in May 2024
Reviewed: 17 May 2024
Shawn
United StatesEveryone on staff was very accommodating and friendly. This location was so easy to walk around the city and find great places to shop and eat. We would absolutely recommend this place to any family or friends when visiting Madrid!
Stayed in May 2024
Reviewed: 16 May 2024
Dhuha
KuwaitEvery thing was perfect 🧡
Stayed in May 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content