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Reviews of Hotel Puerta de la Santa 2 stars

Empedrada, 1, 05001 Avila, Spain

#11 of 30 hotels in Avila

Guests' Choice

Review score

Based on 123 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    8.7

  • Location

    9.5

  • Facilities

    8.5

  • Staff

    9.3

  • Value for money

    8.7

  • Free WiFi

    8.7

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Showing 1 – 25

  • Reviewed: 18 June 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Location was great. Across from a gate to enter the city and a bus stop across the street. It was very quiet.

    Stayed in June 2024

  • Reviewed: 13 June 2024

    10
    Great location and great staff.
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 2 nights

    Good check in. Service was great. Great location (just outside the city walls).

    Stayed in June 2024

  • Reviewed: 13 June 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Great location just outside one of the gates. We came on a motorbike, and the owner was extremely helpful (a bike rider himself). Spotlessly clean, laid back and friendly. Good value. Definitely recommend.

    Stayed in June 2024

  • Reviewed: 10 June 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Great location, right on the wall, modern, great value for money, and comfortable. If you're travelling to Avila on your motorbike, this is the hotel for you. The owner is a biker, and there is a secure garage where you can park your bike for free!

    Stayed in May 2024

  • Reviewed: 9 June 2024

    9.0
    Great option just outside the wall
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The bed was a little hard, and there were no extra pillows. We would have liked to have had a fridge in the room.

    Great location and nice clean room. We found free parking on the street close to the hotel.

    Stayed in June 2024

  • Reviewed: 9 June 2024

    8.0
    Good value hotel in a fantastic location.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Aircon in the room was noisy.

    Excellent location just outside the city walls. Free parking on the road just outside.

    Stayed in June 2024

  • Reviewed: 25 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    Nothing,excellent service ideally placed to visit the sites inside the old wall!

    The manager and staff were very friendly and helpful! Despite not having a lift our suitcases were placed in our room, food to be eaten later stored for us. Beyond the call seemed to be their ethos!

    Stayed in May 2024

  • Reviewed: 23 May 2024

    9.0
    We enjoyed this hotel and felt very welcome, even with an early check in.
    • Leisure trip
    • People with friends
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Only the smell of the antiseptic cleaning product which was sharp. It was not necessary as there were no bad smells to disguise.

    The staff were lovely and the room was comfortable and very clean.

    Stayed in May 2024

  • Reviewed: 8 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Entrance a little hard to find. Room a little small. No plug for bathtub drain. Wasn't directed to any free parking.

    Location. Cleanliness.

    Stayed in May 2024

  • Reviewed: 6 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    When we arrived were told by the owner he wanted cash not cards which for some people could be awkward.

    The location for the wall city was very good. The room was clean and tidy. The staff were good and the owner was always pleasant.

    Stayed in May 2024

  • Reviewed: 19 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Great location and breakfast

    Stayed in April 2024

  • Reviewed: 6 April 2024

    9.0
    Nice 'cozy' room.
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Heater turned on automatically while we were out, and the room was too hot Couldn't find the air conditioner remote No fridge Would be happy to stay again, but only with my wife. It was too small for me and my dad

    Excellent staff - the manager even greased my squeaky luggage wheels! Great location Nice bathroom

    Stayed in April 2024

  • Reviewed: 22 March 2024

    8.0
    Great value, location, staff and spotlessly clean
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night

    Difficult to find hotel due to roadworks, poor external signage

    Great location for visiting the medieval townDifficult

    Stayed in March 2024

  • Reviewed: 3 January 2024

    10
    It was a perfect hotel for us and we would stay there again.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Room is a bit small, but staying for couple of nights won’t be a problem for anyone. The hotel won’t allow people to bring food inside the room. It isn’t a problem for us, not sure about others.

    The location is excellent, right off the old wall entrance. The streets parking are safe and easy to find parking spots. The bed was very comfortable.

    Stayed in January 2024

  • Reviewed: 8 December 2023

    9.0
    Ideal location and very friendly owners
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    Bed was small

    Location perfect to start your exploration

    Stayed in December 2023

  • Reviewed: 2 November 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Perfect location, nice staff and cozy place to stay

    Stayed in November 2023

  • Reviewed: 30 October 2023

    10
    Very good hotel
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Very nice hotel! The location is perfect: just next to the walls. The host is exceptionally helpful and welcoming. You feel at home! The room is very clean. The bed is very comfortable. There is an aiconditioning and a heating. You can park on a street nextdoor or in a 24h paking around the corner. There is a small bar/restaurant in the hotel, so the breakfast is easy to get. And in the evening it is possible to have a dinner. Very tasty cheese😋 I liked at most the host, Juan Carlos is very friendly and helpful. For example, when it appeared that my flight is delayed and i would not reach the hotel on a regular time, he sent me very clear instructions how to get in. In general, you feel welcome. I am really happy about this hotel and i will definitely advise it.

    Stayed in October 2023

  • Reviewed: 28 October 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The single beds were really too close. I didn't want my friend to be breathing in my ear. Surprisingly, they wanted a cash payment and have now sent an email that says '€60 to pay' A bit unnerving

    The perfect location right by the old city walls. Safe parking nearby. Nice clean room with comfy beds and welcoming friendly staff

    Stayed in October 2023

  • Reviewed: 25 October 2023

    10
    Fantastic gem of a place
    • Leisure trip
    • People with friends
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing- all great thank you

    Super friendly staff made the visit exceptional

    Stayed in October 2023

  • Reviewed: 23 October 2023

    9.0
    Great Stay in Ávila
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Allow guests to bring back snacks and consume in room.

    Great location just outside city walls with free street parking nearby. Only downside was the hotel did not permit food to be consumed in the rooms. Good quality and inexpensive restaurant recommended by hotel staff.

    Stayed in October 2023

  • Reviewed: 3 October 2023

    8.0
    Fantastic
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Insufficient parking

    Location

    Stayed in September 2023

  • Reviewed: 2 October 2023

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Fantastic place, and great staff. Great location next to the wall. One person in our group lost an important item, and the owner was extremely helpful in helping us get it back.

    Stayed in October 2023

  • Reviewed: 1 October 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    No complains

    Excellent location to visit the old town. Easy to find parking on the street. Very kind staff

    Stayed in September 2023

  • Reviewed: 28 September 2023

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Cleanliness,location.Very nice staff.Extremelly nice owner.

    Stayed in September 2023

Showing 1 – 25

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