Facilities - ie having a bar or tea and coffee facilites would have made such a difference

Charming properety , old and faded glory

Stayed in September 2024

No coffee making facilities.

The history of the building.

Stayed in September 2024

Would have liked a bottle of water in the room. Room was very tired. We did not receive a welcome initially from the afternoon staff.

Location was lovely but up a steep hill. The Palacio was impressive.

Stayed in September 2024

Bathroom could do with improvement

authentic decor

Stayed in September 2024

No fridge and no tea/coffee making facilities.

Stayed in August 2024

Fabulous old building and wonderful soul.

Stayed in August 2024

Beautiful old house, very atmospheric, Great patios . Room was comfortable and very spacious .

Stayed in August 2024

Maybe tea/coffee making facilities in the room?

We really liked the authenticity of the hotel, the gorgeous courtyards etc. The room was lovely and clean and fresh and the staff were very helpful and friendly.

Stayed in August 2024

We were in a ground floor room onto the street, noisy in the morning. The room was large but a bit stuffy, maybe the air con could be better. Really not much to complain about.

The room was beautiful, like an old fashioned Spanish castle, quirky, loved it. A great patio area outside. We were lucky to find free parking across the road, otherwise there's free parking within a 10 minute walk.

Stayed in July 2024

Reception staff too passive. I had to ask about dinner. Only provided info on request. Gave inaccurate information about Sunday night dining....most restaurants are CLOSED ! But were perdectly polite....need further training on how to engage with guests.

Wonderful atmosphere....spaciousness....old world charm. Lovely salon and large roof terrace Excellent restaurant.

Stayed in May 2024

The bathroom facilities were old and tired. The room was cold at night with no heating [ it was spring]

Plenty of old world charm. Pleasant staff. Lovely courtyards.

Stayed in March 2024

Excellent location with a linked first class restaurant next door.

Stayed in October 2023

Loved the how they gave maintained this beautiful old building

Stayed in June 2023

a fridge in the room would be nice!

we loved the antiques, space and sense of peace.

Stayed in May 2023

Room was a little small but good bed and facilities

Intriguing historic building with atmosphere Excellent restaurant Good location in the high town

Stayed in October 2022

Information about what the hotel offered was scant and the bar and breakfast area were not well signposted. Breakfast was very disappointing and staff on duty paid little or at times no attention to guests. In a hotel of this quality I would expect better service. Coffee and tea was only available via a vending machine at breakfast and after 11am the area was closed. The fresh fruits available were not replenished very often. I cannot comment on the restaurant which is run separately, it looked very good but this is reflected in the prices. In a hotel of this size with so much space and many picturesque corners I felt it was a pity that a cafe and bar is not available on site for guests throughout the day, especially as there are no tea or coffee making facilities in rooms, even if you book the suite.

The atmospheric, beautiful historic palace building and easy access to a lovely roof terrace. The fact that the building and furnishings had not been modernised. Lots of interesting corners and views, very appealing to the eye.

Stayed in October 2022

car parking not available, but plenty of street parking close by

lovely period property, stunning architecture, retaining many fabulous fixtures and fittings, location was perfect for exploring the area.

Stayed in September 2022

Very hard pillows

The building is amazing

Stayed in September 2022

No parking anywhere nearby

Very comfortable accommodation

Stayed in September 2022

Nothing to criticise. I guess a pool would be nice (it gets hot in Sanlucar), but it's a very old building and you can't have everything....

Beautiful historic building with original features (including lovely floor tiles) and lots of antiques. Huge, comfortable rooms with efficient air conditioning. Very friendly and helpful staff. The location is ideal, as it's a couple of minutes walk from the busy, restaurant-filled town centre, and just around the corner from a neighbourhood plaza where the excellent tapas bars are frequented mostly by locals. Free parking, immediately outside the front door. Decent breakfast buffet. Good value.

Stayed in September 2022

Tea/coffee facilities in room would just add that final touch.

The location is great right in the centre of the casco antiguo of the town, we were lucky enough to get the room with a great private terrace overlooking the rooftops. The room was quirky but beautifully decorated to suit the period of the building. Overall great stay

Stayed in August 2022

The welcoming by the staff at main desk was a bit cold, we just got the room key but no information at all about facilities and services, such as the restaurant, breakfast options or information about Sanlucar (like for instance a map with some recommendations). The room is quite basic, I was really missing a minibar fridge.

Beautiful hotel, the building is restored and decorated in a tasteful way, making the most of the palace original structure. The patios are beautiful, updated but keeping the real Andaluz flavor. Crossing the main door is an oasis of peace and quiet, we slept very well. The room was basic but very spacious, quiet and nicely decorated with vintage furniture and spotlessly clean. Location is very good, many attractions to see nearby (bodegas, palaces, the market, etc) and just 5 min walk to the main city square. The hotel restaurant El Espejo was really a highlight for us, we had an amazing dinner there (I heard about it from a friend, the hotel staff didn't even mention there is a restaurant on site). All and all it is a nice place to stay, I recommend it and I would stay again.

Stayed in August 2022

nothing

great location and very beautiful hotel. good mattresses, very clean. nice people.

Stayed in August 2022

Wifi would not connect in room. It was only available near the reception area

Loved the antique style of the property. it felt like going back in time. Beautiful and spacious terrace to sit and drink manzanilla

Stayed in July 2022