Atocha, 2, Centro, 28012 Madrid, Spain
#130 of 451 hotels in Madrid
Guests' ChoiceBased on 744 hotel reviews
8.7Cleanliness
9.0
Comfort
8.8
Location
9.8
Facilities
8.6
Staff
9.4
Value for money
8.6
Free WiFi
8.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 12 September 2024
Suzyq555
New ZealandHad a great stay in this hotel. 100 metres from Plaza Mayor. Such a great location. Staff were excellent. We had an issue with our shower when we arrived and were upgraded to a better room. Thanks to staff for sorting this out.
Stayed in September 2024
Reviewed: 12 September 2024
Caitlin
United Kingdom/
Location perfect. Breakfast could have been better
Stayed in July 2024
Reviewed: 12 September 2024
Nicola
AustraliaN/A
The location of the hotel was perfect. The room was very modern and had a nice shower. I even woke up to pastries and water on my door handle, which was lovely to discover. The staff were very friendly as well.
Stayed in August 2024
Reviewed: 11 September 2024
Maria
United StatesUndergoing renovation. Could be cleaner
Service is excellent. Very comfortable beds. Convenient location
Stayed in September 2024
Reviewed: 11 September 2024
Georgina
United StatesThe hotel needs some fixing up- the AC was not working well (temp cannot be adjusted) and the walls need painting
Very convenient to all the popular sights of Madrid
Stayed in September 2024
Reviewed: 1 September 2024
Sutteera
ThailandLocation location location. Staff is friendly. Free minibar at the lobby. Clean room.
Stayed in August 2024
Reviewed: 31 August 2024
Carolina
United KingdomNone
All
Stayed in August 2024
Reviewed: 30 August 2024
Kseniia
SpainIr was so clean, small room but so clean and with all needed . It was water in the fridge and in the morning they put in the door the compliment with the warm 🥐 and water ! It was so lovely, thanks. For 2 stars hotel perfect! Check in 24 hours and everything is done fast and simple! Thank a lot
Stayed in August 2024
Reviewed: 28 August 2024
Ivy
Chinaall is not bad
Stayed in July 2024
Reviewed: 8 August 2024
Bojic
MontenegroExcellent hotel, location is the best possible. Very nice of them that every morning they left pastries and water at the door.
Stayed in August 2024
Reviewed: 5 August 2024
Denise
PhilippinesWhile there is an elevator you need to climb a set of 7-8 stairs to access it as well as 2 flights down to the basement/coffee station. While not a dealbreaker for some it is not clearly stated and I would hesitate to book the hotel if this is a concern.
Great place located less than 1 minute from the Plaza Mayor and a short walk to Sol with lots of public transportation options (metro and bus). While there is no restaurant at the hotel there is a basement coffee station with free coffee, tea, water, juice, simple pastries, & fresh food that’s available 24/7. Also, there are multiple food options, including a cafe (Salt in Cake) right next door. The staff are very friendly and knowledgeable of the area and held my baggage both before I checked in and after check out (before my late night flight).
Stayed in July 2024
Reviewed: 4 August 2024
Ciaran
United KingdomExcellent location for sightseeing. A lovely and clean room with a fresh atmosphere and welcoming staff. 100% will return.
Stayed in July 2024
Reviewed: 4 August 2024
Steven
Costa RicaAmazing location, the personal in the hotel were so kind and they led bags in the morning with sweets that was so cute
Stayed in July 2024
Reviewed: 1 August 2024
Samantha
AustraliaShower was quite hard to use and would often leak no matter how you used it.
Very clean, staff were very friendly, location was perfect and there were little gifts left at your door every morning! Lovely place to stay, the view from the terrace was beautiful!
Stayed in July 2024
Reviewed: 27 July 2024
Nehad
EgyptThe AC is a bit old and needs some maintenance, yet not a disastrous if you left the shades down while you are out
Location is wonderful, in the heart of Madrid & very accessible to all means of transportation. Bed is very comfortable & staff is friendly & helpful. They used to leave a small bag on daily basis with water & some dessert to start the day with. Nice coffee corner with biscuits & fruits for free.
Stayed in July 2024
Reviewed: 24 July 2024
Sophie
SingaporeNo complaints whatsoever
Amazing location, rooms are quite spacious and modern and very very nice
Stayed in July 2024
Reviewed: 19 July 2024
Αναστασία
GreeceThe location is perfect, in the center of the city. The stuff is always willing to help you, guide you and advise you! Of course the little bag in the morning was a real bonus! Thank you for everything!
Stayed in July 2024
Reviewed: 17 July 2024
Rebecca
United KingdomGreat location and good accommodation
Stayed in July 2024
Reviewed: 16 July 2024
Kate
IrelandAlthough it may not be possible or we didn't see it, an english channel or ability to put english subtitles would be nice on the television.
the little breakfast package hung on the door in the morning was a lovely surprise. the hotel was central to a lot of local amenities. the room was simple and minimalistic while giving everything that we could want or need. their aim to avoid single use plastics is very admirable. the air conditioning is always a bonus.
Stayed in July 2024
Reviewed: 14 July 2024
Cesar
NetherlandsVery good room for the price. Clean, good quality. The location couldn’t been better. The staff very responsive, super efficient. They even could change my room from a double bed to two beds.
The room and the coffee corner with free fruit, coffee and cookies 24/7
Stayed in July 2024
Reviewed: 5 July 2024
Kate
AustraliaEverything was perfect
Perfect location, the host communicates well, clean, great facilities, lots of little extra touches that were so lovely.
Stayed in June 2024
Reviewed: 30 June 2024
Van
Germanyfabric dust from laundry worsen my allergy
Stayed in June 2024
Reviewed: 28 June 2024
Happy
IrelandBe nice with rooftop pool😁
Staff were super friendly, welcoming and helpful especially Marina
Stayed in June 2024
Reviewed: 18 June 2024
Savio
United KingdomThe hotel is a bit of a maze - lots of stairs up and down and you need to get up a short flight of stairs to get to a small lift (not great if you have bigger suitcases). The decor is also all over the place, it doesn't seem to be very consistent in the loby/ hallway areas and looked very different to our room decor. Our window/ balcony opens to the main road/ noisy street - luckily it got quiet at night so we could sleep.
The room was spacious, simple and clean. They even provided us with a free upgrade which we were thankful. We also liked the fact they left a small bag of baked goodies int he morning even though we stayed only for one night. They have a coffee station with fruits, cookies, juices, coffee and tea (buried on one of the floors) but it was a nice they have this available for guests. It's well located and easy to get around from as taxis generally go there. We were also surprised the reception desk is 24hrs and they have a more generous checkin and checkout times than other hotels. The room has plenty of hooks to hang your belongings!
Stayed in June 2024
Locarno, Switzerland
Mauterndorf, Austria
Moya, Spain
Pendine, UK
Nha Trang, Vietnam
Fiumefreddo di Sicilia, Italy
Cahuita, Costa Rica
Phayao, Thailand
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content