Arenal, 4, Centro, 28013 Madrid, Spain
#131 of 445 hotels in Madrid
Guests' ChoiceBased on 567 hotel reviews
8.7Cleanliness
8.9
Comfort
8.8
Location
9.8
Facilities
8.5
Staff
9.5
Value for money
8.4
Free WiFi
8.6
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End of dialog contentReviewed: 28 June 2024
Henry
ColombiaFood variety during breakfast
The location
Stayed in June 2024
Reviewed: 22 June 2024
Chris
United KingdomPerfect location to explore the city of Madrid. Staff were very friendly and welcoming. Provided tips on what to see. Room very clean and comfortable.
Stayed in June 2024
Reviewed: 22 June 2024
Karen
CanadaThe location is excellent! Walking distance to lots of shops and restaurants and all the sights in central Madrid.
Stayed in May 2024
Reviewed: 20 June 2024
Nirenpatel
IndiaFantastic location - cannot get better than this. Our room with terrace was very spacious with a big terrace. Staff is extremely helpful and kind. Special shout out to Vanessa for being so nice to us!
Stayed in June 2024
Reviewed: 20 June 2024
Ivana
SerbiaYou could hear noisy neighbors, but it’s more a problem of 2 spoiled American girls with no manners than thick or thin walls issue Staff serving breakfast could improve their English
Location, spacious room, good breakfast
Stayed in June 2024
Reviewed: 15 June 2024
Serge
BelgiumEverything was ok but
The location
Stayed in June 2024
Reviewed: 5 June 2024
Jung
United StatesAC could have been better. Towels could have been better.
Location was excellent
Stayed in June 2024
Reviewed: 31 May 2024
Saife
JordanThe rooms are extremely small. No toilet brush in the bathroom.
The staff are extremely helpful. The rooms were very clean. The location is amazing. Just 1 minute walk to Sol.
Stayed in May 2024
Reviewed: 29 May 2024
Kingsley
United KingdomNothing
Great location in the heart of the city but the room was very quiet. All the staff were really helpful and friendly. The room was comfortable and a nice size. Breakfast was excellent.
Stayed in May 2024
Reviewed: 9 May 2024
Robin
United StatesSome rooms can be very noisy. Staff accommodated us and switched our room.
Great location, clean
Stayed in May 2024
Reviewed: 8 May 2024
Alexandra
RomaniaThe walls are thin , you can hear noises from the door next to you.
Location, location, location. The staff were very nice and helpful with everything. One of the girls from the reception offered ice to put on my swollen leg and an umbrela when it was raining. The room was nice with all the amenities needed.facing indoor yard , but much better than a noise street .
Stayed in May 2024
Reviewed: 29 April 2024
Dana
IsraelThe room was very clean and the staff was super nice. The bad was comfortable, and the location was perfect.
Stayed in April 2024
Reviewed: 27 April 2024
Lucy
United KingdomA more comfortable, relaxing lounge area with a small bar. Sometimes we just wanted to chill before bed. The bed was very very hard and I like a firm bed. My hips ached!
The location was outstanding. Literally a step outside onto a main shopping mall and steps away from a huge square. Ideally placed for all major attractions in Madrid.
Stayed in April 2024
Reviewed: 24 April 2024
Eduardo
Perunothing
Excellent location walking distance to Puerta del Sol. Room was good, with a queen bed and bunk beds, perfect for a family. Hotel personnel was very nice and helpful.
Stayed in April 2024
Reviewed: 21 April 2024
Gordon
United StatesGood location right next to the train station.
Stayed in April 2024
Reviewed: 21 April 2024
Mai
United Arab EmiratesI always suffer from lack of sleep during my vacations! However, i slept very well because of the excellent window isolation system!!! The hotel location is at one of the busiest area in Madrid and still didn’t hear the noise outside ! The service was so good, the team was helpful and trying there best to assist with any queries. The hotel is clean. The location is amazing.
Stayed in April 2024
Reviewed: 20 April 2024
Mai
United Arab EmiratesCars are not allowed to stop in front of the hotel only from 10 pm to 10 am, you will just need to walk only one minute for your taxi !
The location is amazing, customer service is excellent, You will never hear the noise outside!!!! Was above my expectations!!! However, the location was busy.
Stayed in April 2024
Reviewed: 14 April 2024
Terence
SpainLas recepcionistas fue muy amable, todo fue comfortable y el sitio es en el centro de Madrid.
Stayed in April 2024
Reviewed: 13 April 2024
Gabriel
FranceThe smell that comes from the toilet.
Really well located. The staff was very friendly. Really appreciate for the my honeymoon gift, was really cute. We’ll back soon. Thanks regards
Stayed in April 2024
Reviewed: 13 April 2024
Gail
United StatesLocation was perfect, staff exceptional and very good breakfast.
Stayed in April 2024
Reviewed: 12 April 2024
Adrian
United KingdomNo issues at all
Hotel located near Sol metro and close to plaza major. Nice room with fridge etc and clean and well maintained Staff very nice and friendly Good value for money hotel
Stayed in April 2024
Reviewed: 6 April 2024
Matthew
United KingdomThe property is in a great location. All the main sites are within walking distance. The staff were excellent.
Stayed in April 2024
Reviewed: 31 March 2024
Eyal
IsraelThe air condition was disabled during our stay (fan only) and therfore the room's temperature was quiet high and required to leave an open window.
The location is great. The room was clean and confortable. The bathroom is quiet big.
Stayed in March 2024
Reviewed: 30 March 2024
Jane
United KingdomI’m struggling to find any shortfalls.
Very nice breakfast in pleasant atmosphere, with wide selection and friendly staff
Stayed in March 2024
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