Serrano, 46, Salamanca, 28001 Madrid, Spain
#105 of 452 hotels in Madrid
Guests' ChoiceBased on 429 hotel reviews
8.7Cleanliness
8.8
Comfort
9.0
Location
9.8
Facilities
8.6
Staff
9.3
Value for money
8.3
Free WiFi
8.7
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End of dialog contentReviewed: 2 September 2024
Haya
KuwaitNot all the staff speak English Laundry and room service not available all the time
Location
Stayed in August 2024
Reviewed: 8 August 2024
Amelia
PeruExcelente location, friendly staff, good value, super breakfast
Stayed in August 2024
Reviewed: 8 August 2024
Amelia
PeruHallways
Lovation, rooms, frendly stagf
Stayed in August 2024
Reviewed: 27 July 2024
Maitane
SpainI liked everything.
Great Location, handy lobby, good food menu, bedroom had good enough size.
Stayed in July 2024
Reviewed: 7 July 2024
Syma
FranceLocation. The staff are exceptionally friendly. Would definitely come back.
Stayed in July 2024
Reviewed: 23 June 2024
Mariana
MexicoLocation and staff are great!
Stayed in June 2024
Reviewed: 7 June 2024
Jorge
HondurasPerhaps a bit of art on those bare walls?
The location is posh. The staff is caring and friendly, very warm people. I thought the breakfast buffet was very good and satisfying.
Stayed in June 2024
Reviewed: 19 May 2024
Julio
PanamaGreat Location
Stayed in May 2024
Reviewed: 6 May 2024
Mari
South AfricaSome of the fittings in the room were loose especially in the bathroom.
Great location and the staff were incredible friendly and helpful
Stayed in May 2024
Reviewed: 6 May 2024
Alexandra
Spain-
Fantastic location, rooms and customer service.
Stayed in March 2024
Reviewed: 27 April 2024
Yousef
KuwaitThey should work more on the cleanliness
Location was perfect
Stayed in April 2024
Reviewed: 26 April 2024
John
Puerto RicoNada
Comfortable rooms, excellent service in entire hotel, and great location. Room maid Catalina the friendliest and most serviceable I have experienced in years.
Stayed in April 2024
Reviewed: 14 April 2024
Emilia
United StatesToo expensive
Super clean and quiet. Very well located.
Stayed in April 2024
Reviewed: 13 April 2024
Radoslaw
GermanyNo air conditioning
Location and staff was great - family rooms nice and functional BUT no AC! How can it be in a 4 star hotel in Madrid - no AC and we suffered during a warm March weekend - how will it be in the summer? Breakfast is amazing and the team - 5star service - very kids friendly
Stayed in March 2024
Reviewed: 10 April 2024
Paloma
MexicoRequires upkeep carpets are not clean, in the lobby and hallways, rooms seem old
The service, breakfast, location
Stayed in April 2024
Reviewed: 3 April 2024
Jorge
Dominican Republicconnecting rooms
breakfast location
Stayed in April 2024
Reviewed: 9 February 2024
Tanya
SerbiaCleanliness - could be better.
Breakfast, amenities, stuff and location; Especially receptionists; they were very helpful and kind; we had the flight early in the morning and we got lunch packages with sandwiches, water, some fruits and delights and the receptionist made the coffee for us. In the hotel questionary I wrote some remarks, and the hotel management not only read, but reply to me very detailed. BIG THANKS for them.
Stayed in January 2024
Reviewed: 22 January 2024
Reem
KuwaitNothing
Very clean and great location
Stayed in January 2024
Reviewed: 19 January 2024
Ana
ItalyThe room was clean and furnished but very small, ita has a very small desk and a super uncofonrtable chair
Superb location; very nice staff
Stayed in January 2024
Reviewed: 18 January 2024
Anton
PortugalAll the stuff and management of Hotel are super professional, always there to help you, it’s not my first time here, and definitely one of my favorite places to stay in Madrid. Thanks again
Stayed in December 2023
Reviewed: 14 January 2024
Esteban
IrelandNo gym
Excellent hotel in perfect location
Stayed in December 2023
Reviewed: 31 December 2023
Jean-sylvain
SwitzerlandIt was comfortable
Stayed in December 2023
Reviewed: 26 December 2023
Carolina
PortugalOlga qnd Noemi are amazing super helpful and nice!! Always super careful
Stayed in December 2023
Reviewed: 23 December 2023
Bashaer
KuwaitNothing everything was nice
The staff were lovely, friendly and helpful My room was nice and clean The breakfast was really good. I’d definitely come back :)
Stayed in November 2023
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