Mesonero Romanos, 12, Centro, 28013 Madrid, Spain
#349 of 443 hotels in Madrid
Guests' ChoiceBased on 259 hotel reviews
7.9Cleanliness
8.3
Comfort
8.2
Location
9.6
Facilities
7.7
Staff
8.7
Value for money
8.0
Free WiFi
8.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 20 June 2024
Ron
IsraelWhen ordering an interior room, know you'll be facing the elevator shaft and the chimney's peer. We had to keep the window closed and the curtains closed to evade what's in there.
Amazing location, perfect clean, nice and kind staff
Stayed in June 2024
Reviewed: 18 June 2024
Farahhkk
LebanonRoom Size
Location
Stayed in June 2024
Reviewed: 15 June 2024
Liat
IsraelFew steps you cannot avoid. If you carry big luggage it is a bit uncomfortable
The location is amazing and very comfortable. It was clean and quiet Definitely will recommend
Stayed in May 2024
Reviewed: 13 June 2024
Chiara
FranceConvenient for what we needed - not far from the airport. Very kind staff and the spaces were clean! Taxi is more convenient as transport from the airport, as the train is 10 min walking from the hostel.
Stayed in May 2024
Reviewed: 3 June 2024
Pascal
NetherlandsSlamming of the elevator door, although thats more on the guests.
Good room, airconditioned and clean. Shower was awesome and it was in a good location.
Stayed in May 2024
Reviewed: 1 June 2024
Wing
Hong KongNo fridge and kettle in the room, have one in common area. Have noise from the room next to us.
Clean, convenient! Have a staff 24 hr at the entrance. Nice and helpful. Breakfast is simple but okay, taste okay, have a bread with drinks, dont expect to have an all day breakfast.
Stayed in May 2024
Reviewed: 29 May 2024
José
MexicoThe staff wasn’t very friendly at times
The location was pretty good, you have a everything near by.
Stayed in May 2024
Reviewed: 19 May 2024
Andreea
RomaniaBreakfast is not good. You can choose between 3-4 meals and one of them is ketchup with bread. I thought it was a joke. Our room floor was broken.
The hotel is in a good location. You can walk to all main attractions in Madrid. Hotel is clean.
Stayed in May 2024
Reviewed: 12 May 2024
Anne-claire
FranceThe narrow position of the toilets!
The location, confortable beds, the shower
Stayed in May 2024
Reviewed: 6 May 2024
Young
United KingdomAll good, very comfortable and the staff were great
Stayed in April 2024
Reviewed: 6 May 2024
Biljana
North MacedoniaI didn't like the breakfast.
I loved the location, everything was within walking distance.
Stayed in May 2024
Reviewed: 26 April 2024
Johnny
SwitzerlandHorrible breakfast… you feel in jail
Stayed in April 2024
Reviewed: 18 April 2024
Anna
IrelandBeing Irish we missed having a kettle in our room to make Tea!
room was very comfortable and air conditioning worked perfectly
Stayed in April 2024
Reviewed: 14 April 2024
Rowena
AustraliaThe squeaky beds
The location
Stayed in April 2024
Reviewed: 12 April 2024
Cregan
SpainThe breakfast was disappointing not a great deal of choice.
The location could not be better 30 mts from Gran Via
Stayed in April 2024
Reviewed: 8 April 2024
Nathalia
MexicoIt was too loud in the morning and you could hear everyone walking or talking outside, staff and other guests which was frustrating when trying to sleep.
It was nice, clean and had a good location.
Stayed in April 2024
Reviewed: 4 April 2024
Paul
United KingdomBathroom a bit cramped and breakfast was a ticket to cross the road to a small cafe which was indifferent.
Proximity to Plaza Mayor and commercial and cultural venues. Staff very helpful.
Stayed in April 2024
Reviewed: 4 April 2024
Luiza
BrazilGreat location, very quiet, and comfortable. Breakfast was ok and the room was pretty standard.
Stayed in April 2024
Reviewed: 28 March 2024
Maiko
GeorgiaExcellent location, good breakfast
Stayed in March 2024
Reviewed: 19 March 2024
Colin
SpainNothing
Location was excellent and staff very friendly
Stayed in March 2024
Reviewed: 16 March 2024
Otafia
GermanyLift 😂
Breakfast
Stayed in March 2024
Reviewed: 15 March 2024
Frenchfirebird
Italyroom view, but nothing or nobody is perfect...eheh
Usually I don't like having meals in my room, but this breakfast pack really exceeded my expectations, good and abundant!! Paola the clerk was always smiling and helpful Hotel position is really excellent
Stayed in March 2024
Reviewed: 13 March 2024
Holly
United KingdomDidn't like having to go to reception to collect breakfast box and the batteries had gone flat on the remote control but it still worked on the set
Location was just the best - you could walk anywhere and its in the middle of 3 tube stops. Room was very spacious and breakfast boxes were amazing. Endless coffee in reception!
Stayed in March 2024
Reviewed: 9 March 2024
Sarah
MaltaMaybe a bit old but serves its purpose still.
It’s located at the center of Madrid, in Gran via, and 5 minutes walk to Atocha and 10 mins to the Plaza Mayor. Would highly recommend. They offer a prepackaged breakfast which had ample of fresh food. Also complimentary coffee all day, the staff was very nice and helpful too.
Stayed in March 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content