Breakfast was great but the one thing which lets this place down is the restaurant in the evening. I am vegan, and although catered for at breakfast (limited choices, but ok, and soya milk available), there was nothing on the menu that was even vegetarian, apart from a cheese plate, let alone vegan. Despite eating there twice and giving notice of requirements I was grudgingly served the same dish, basically rice with what looked like a bit of frozen, chopped veg and a lot of oil. Food which filled a hole but nothing to get excited about or warrant the price tag, and not exactly healthy. Instead we walked down to the town centre the other 5 nights and found many reasonably-priced local restaurants catering for all tastes. It's a shame that a place which obviously prides itself on its restaurant doesn't seem to understand the concept of plant-based meals. I ordered a vegan packed lunch as well but got cheese and milk - in all honesty, not good enough, for the price paid. It would be cheaper for them to provide animal -free meals/sandwiches so I don't really understand it.

This is an absolutely beautiful hotel in a historic old building with lots of character. It's clean, spacious and the rooms are modern in terms of decoration and facilities, but they have traditional features such as wooden ceiling fans and creaking floors. I was with a group of 6 other painters and we all loved it. The rooms and communal areas are gorgeous, but the grounds are outstanding. The views down to the harbour and above the town, up the barranco; the cactus gardens, shady areas and the pool...no need to leave the premises really. The staff are efficient, friendly, smiling (mostly) and ridiculously hardworking. They seem to be there 24/7. The cleaners do an exceptional job and everything is spotless and so comfortable The place has an air of calm, and although there are a lot of rooms, it never feels noisy or too busy.

Stayed in September 2024

Didn't realise it was up a hill from San Sebastian and therefore we needed a taxi to and from town

Pool and entire building. Restaurant was excellent, but very pricey

Stayed in September 2024

The pool area needs more and New parasolls. They are too old. small and fragile and defentiltely too few of them

Location and decor was excellent

Stayed in September 2024

We ordered breakfast in our room on the first day. We used the QR code given by reception and filled out all required areas. This did not work. We had a phone call at 8:30 to clarify what we wanted, then they arrived half an hour later with scrambled eggs, sausages and orange juice. No bread, pastries, yoghurts or fruit as requested. We called down to reception on Sunday morning and the man on reception was very rude. He refused to accept that we were not given a piece of paper in the room to order the food and told us the online site doesn’t work properly. Another person came to the room with an order form. 40 minutes passed and no further food. We called down again, the same rude man hung up on us! Finally, we received the rest of the breakfast an hour and half after the first half. Obviously, the original food was cold and inedible by that point! We had to pay 5€ each for the pleasure! The next day we went down for breakfast and it was fine. What a shame one rude and unhelpful person brings down the hotel for everyone else.

The hotel is beautiful. It is very well designed and feels luxurious. The rooms are spacious and comfortable. The views are incredible. The pool is a great size, it was very peaceful and serviced by staff for towels and refreshments. The restaurant and bar provide food and drink throughout the day/evening. The food was very good, including the best cheesecake ever! All but one member of staff were incredibly friendly and helpful. The nice member of staff ordered us a taxi and made a “breakfast” pack as we had to leave early for the airport on our final day.

Stayed in August 2024

Food was amazing, Staff were really friendly. It's like a country house hotel, great location. Rooms were really soundproofed, just an ideal spot to unwind.

Stayed in July 2024

Sometimes it may be hard to find a parking spot.

Amazing location and very nice staff

Stayed in July 2024

A fantastic hotel in beautiful gardens and with a stunning restaurant. The staff were so helpful, they really could not do enough to make sure our stay was flawless.

Stayed in April 2024

- Management of the swimming pool could be improved by 1) opening in the morning, 2) get easier access to drinks - Some features in the bathroom require repairments - Expensive restaurant

- Wonderful view on the ocean from the room - Quite welcoming staff - Very nice vintage touch of the overall location

Stayed in May 2024

The bath is getting old and should be renovated.

Nice parador with a great view of the Tide.

Stayed in May 2024

long way from town

the architecture

Stayed in April 2024

Nothing!

Absolutely everything. Beautiful location. Well maintained. Fantastic staff. Lovely room. Clean. Great value. Awesome breakfast

Stayed in April 2024

It was absolutely all that we had hoped to find.

Wonderful breakfast and the food in the bar at all times was excellent. We loved our room facing the sea and with access to the garden patio. The trees and planting in the gardens are magnificent and so well kept.

Stayed in April 2024

Nothing

The gardens

Stayed in March 2024

As noted by other contributors, there was a slight odor of sewage near my bathroom. I am sure that the hotel is addressing this based on other feedback. In any event, it wasn't so powerful for me to complain to the management.

I stayed here for five nights - wanted to stay longer, but the property was sold out. During my stay, I left the property only two times. The hotel has beautiful gardens, magnificent views, a beautiful swimming pool, meaning one can meander around, read, write, etc. in quiet. The only real noise is that of the Canary Islands winds and an occasional ship docking at the island's main port below the hotel. My room was on the first floor, just above the main entry cloister, and had a spectacular view of the garden and the sea. Sumptuous buffet breakfast, which was included in my room rate. The dinner menu offers a good choice of local cuisine; prices are appropriate for the property standard. Lovely bar with outdoor or indoor seating. I'm dreaming of returning!

Stayed in February 2024

• Book breakfast slots (who knows what time they’ll wake up for breakfast on holiday) • Pool only open 10-1800; very small pool towels which don’t cover the lounger (or even half) • Restaurant food supposedly the most refined on the island (Lonely Planet). That says more about the rest of the island than the quality in the restaurant. San Sebastian is not a great place for gastronomy • Breakfast at €42/couple is >20% room cost which is extortion • Need to up coffee game (only one caffeinated sachet, which produced some dirty water; no real milk) • Didn’t clean used cups or glasses • Bad smell in room (like drains)

Hot shower (but short on water if later in AM) Comfortable bed Cool/dark/quiet room for sleep Beautiful old building Great views over San Sebastian

Stayed in March 2024

The pillows x too soft

The peaceful surroundings. The sound of the birds chirping. The views. The staff.

Stayed in March 2024

Nothing

Everything

Stayed in March 2024

It was a little too formal for me and not particularly comfortable because of this. Our room was disappointing as it overlooked the carpark.

Loved the beautiful interior courtyards, the gardens and the pool The art and interior decor was interesting.

Stayed in February 2024

A room with a walk-in shower would be very welcome. Breakfast - excellent Food - indifferent

Top Class staff. Room 8 out of ten Bathroom 6 out of ten Public areas 9 out of ten

Stayed in March 2024

Not something we didn't like, but you have to be comfortable climbing stairs and walking up steep inclines. Didn't deter us from going into town, however as it adds to the ambiance of the Parador.

This Parador is lovely - situated on the hill overlooking the ocean - view can't be beat. Breakfast was terrific and dinner is highly recommended. Staff are friendly and always trying to be helpful.

Stayed in March 2024

The room could do with brightening up. Old furniture is nice but could be recovered. Wooden floors needed repair in places. One of two sinks in bathroom needed repair, despite temporary fix by very helpful maintenance man, could not let water out.

Loved the location and general environment within the hotel. Very calm and relaxing. Staff were very helpful at all times.

Stayed in March 2024

Beautiful building and furnishings. Stunning location. Pool, gardens, lots of places to sit and enjoy the location.

Stayed in March 2024

The building and rooms are fantastic!

Stayed in February 2024

Windy

Great building

Stayed in March 2024