Cuesta de Santo Domingo, 2, Centro, 28013 Madrid, Spain
#256 of 443 hotels in Madrid
Guests' ChoiceBased on 491 hotel reviews
8.4Cleanliness
8.7
Comfort
8.7
Location
9.6
Facilities
8.3
Staff
9.0
Value for money
7.9
Free WiFi
8.5
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End of dialog contentReviewed: 15 June 2024
Norman
United KingdomUneven floor in one place
Everything was good
Stayed in May 2024
Reviewed: 11 June 2024
Ida
NorwayBathroom in glass doors and walls
Location and clean room
Stayed in June 2024
Reviewed: 10 June 2024
Madeleine
Sweden-
This hotel has a very nice atmosphere! Perfect also for travelling alone. Apart from the great location and nice restaurant, I really appreciated the friendly staff, giving excellent service during the whole stay. At my arrival I was given a tram card that another guest had just handed in, since they had not had time to use it fully and on the day of my departure, the reception made an extra effort to let me have a late check out. All in all, a great stay and I would happily come back.
Stayed in June 2024
Reviewed: 9 June 2024
Hansdak
IndiaI had a problem with one lady staff who gave me the wrong address to a location I was searching. Though it was within walking distance, she said I will have to take a taxi. Many staff members also could not speak English.
It was clean and in a good location.
Stayed in June 2024
Reviewed: 9 May 2024
William
United StatesBlack-out curtains in the room where not present and would have been useful.
This was a short stay at the end of a long trip, mainly for easy access to the Madrid airport for itinerary reasons. The hotel is well-located, within walking distance of major attraction, and a central tourist area with many restaurants and other things. It has an on-site restaurant with good choices. Staff were very friendly and helpful. This is a pretty typical mid-range hotel in a large European city. There is not a lot of extra space. This hotel had a very nice sitting area where you could go for an afternoon glass of wine. It is somewhere I would return, as it is a great location.
Stayed in May 2024
Reviewed: 18 April 2024
James
CanadaExcellent location and able to walk to all the tourist attractions.
Stayed in April 2024
Reviewed: 5 April 2024
James
United KingdomCould have been cleaner.
Location
Stayed in April 2024
Reviewed: 18 March 2024
Richard_uy
PhilippinesNone
Location, near to metro, restaurant.
Stayed in March 2024
Reviewed: 8 March 2024
Michele
United StatesGreat location - close to everything yet not noisy. Our room was ready even though we arrived before check-in. Room & bathroom were very clean & bed was comfy. Automatic room darkening shades were nice. Friendly staff.
Stayed in March 2024
Reviewed: 27 February 2024
Diane
United KingdomAs always for solo travellers, the single room was really small and at the back of the building.
Very attractive hotel in an excellent location
Stayed in February 2024
Reviewed: 1 February 2024
Yifeng
New ZealandThe front reception guy always had a poker face on lol.
Facilities are good. Nice location.
Stayed in January 2024
Reviewed: 25 January 2024
Ian
United KingdomI didn't use any service apart from the room so I can't rate them. I'm sure they would have been fine.
I just needed a bed and a shower in a specific location. The hotel delivered very well. The room was very small but I knew that when I booked and it was reflected in the price. It wouldn't work for a couple but for a single traveller it was absolutely fine.
Stayed in January 2024
Reviewed: 18 December 2023
Shaybah
MauritiusCentral location Nice breakfast Very nice staff
Stayed in December 2023
Reviewed: 10 December 2023
Elizabeth
SpainThe employees on reception were very professional and knowledgeable. The cafeteria employee were not in the same league, perhaps it wasn’t run by the hotel.
Great location as we came for the Opera.
Stayed in December 2023
Reviewed: 4 December 2023
Helen
United KingdomGuests should get a discount for Opera restaurant. Breakfast items for gluten free should be labelled.
Hotel was in very good location, very close to Opera Metro. Breakfast was very good. A very good selection and caters for gluten free. Beds were comfy and close to restaurants and shops. Very near the Royal Palace and Opera house.
Stayed in December 2023
Reviewed: 3 December 2023
Virginia
SpainServivar fridge did not work, i reported it and it took them two days to finally fix it. Room had no drawers for storing clothes , purchased a large double Room as I originally had another travel mate -was definitely NOT enough for two people and their luggage . Also, the bathroom didn’t have much room to put toiletries for one person, much less two.
Location is amazing! Bathrooms are large and great shower w heated towel bar! I was provided w a kettle for tea which was awesome! Loved quiet side street it was on. Lots of restaurants nearby and walking distance to everything i wanted to visit.
Stayed in December 2023
Reviewed: 15 November 2023
Ann
United StatesRoom was small and worn out in places. Some mold/mildew in shower. Some outside noise but shutters helped. Halls on hotel floors were dark and uninviting.
Staff was friendly and helpful. Location was good and walkable to many sights. Bed was clean and comfortable.
Stayed in November 2023
Reviewed: 11 November 2023
Vic
SwitzerlandWas ok
Good
Stayed in September 2023
Reviewed: 8 November 2023
David
IrelandOnly it was a bit loud on the first night
The bed was amazing, so big and comfy
Stayed in October 2023
Reviewed: 4 November 2023
Jason
MaltaRoom too small and breakfast not included for a quite high price
Very clean and staff was nice
Stayed in October 2023
Reviewed: 3 November 2023
Chris
United Kingdomall was fine
Location was perfect for my stay visiting family
Stayed in November 2023
Reviewed: 1 November 2023
محمد
United Arab Emiratesall is good
location clean and space of room
Stayed in September 2023
Reviewed: 28 October 2023
Muhammad
PakistanLocation
Stayed in October 2023
Reviewed: 23 October 2023
Guy
United KingdomFirst floor room quite noisy - sound from lobby was easily heard. Noise from street expected. Was at conference and breakfast didn’t start until after I had to leave to get there.
Location, clean, comfortable
Stayed in October 2023
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