Santa Ana, 20, Ciutat Vella, 08002 Barcelona, Spain
#353 of 549 hotels in Barcelona
Guests' ChoiceBased on 1346 hotel reviews
8.2Cleanliness
8.7
Comfort
8.6
Location
9.6
Facilities
8.0
Staff
8.6
Value for money
8.1
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 23 June 2024
Soo
South KoreaAmenities are not very good. They do not give free water.
Perfect location. Easy to access most of historic sites and fine restaurants.
Stayed in June 2024
Reviewed: 23 June 2024
Nia
United StatesIt would be nice to have at least one English Channel on its TV programs.
Did not eat breakfast there.
Stayed in June 2024
Reviewed: 23 June 2024
Yane
United StatesCockroach in bed, literally on my leg, complained to front desk and was given spray. shower is slippery, no handles, even if we requested handicap friendly room.
Location
Stayed in June 2024
Reviewed: 22 June 2024
Judith
United Statesno coffee and tissues in room ,, no washclothes. desk chair was damaged.
Location was good. beds were comfortable, staff friendly. water in lobby
Stayed in June 2024
Reviewed: 22 June 2024
William
United StatesThe room was smaller than I expected.
Wonderful location. A great jumping off point to experience Barcelona. The hotel staff were very helpful and or room was meticulously cleaned every day.
Stayed in June 2024
Reviewed: 21 June 2024
Hesamedine
United StatesClean
Location
Stayed in June 2024
Reviewed: 20 June 2024
Jeannette
United KingdomCorridor noise - doors banging and 'neighbours' talking loudly
Location, staff clean
Stayed in May 2024
Reviewed: 15 June 2024
Fiona
IrelandRestrictive bar and restaurant times.
Central location, beautiful hotel.
Stayed in March 2024
Reviewed: 15 June 2024
Lisa
AustraliaBooked Hotel Nouvel for a 1 night stay after long haul flight. The staff were very helpful organising a taxi to pick me up from airport, and guidance on what to do in Barcelona for a short stay. The hotel is in a perfect position. Room was clean, comfortable and looked out over street. With the windows closed I had a very quiet sleep.
Stayed in June 2024
Reviewed: 14 June 2024
Aphirat
United StatesComfortable old style hotel. Jacuzzi bathtub was nice. Convenient base for our travels through the city.
Stayed in May 2024
Reviewed: 12 June 2024
Angelina
United StatesI wish the hotel offered room.service. It would have been very convenient to order at least coffee and crassant to be brought up so we could enjoy on the veranda.
Beautiful old world hotel with modern comfort in the Air conditioning. Quiet air-conditioned room away from the noisey city life. I liked that the hotel.offered tours that van be purchased at the front desk. Adorable hotel! Reminded me if Casa Blanca Movie. Bed was very fluffy and comfortable. We really enjoyed our veranda!
Stayed in June 2024
Reviewed: 7 June 2024
Maryam
AustraliaLccation
Stayed in June 2024
Reviewed: 7 June 2024
Kathee
United StatesThe jets in the tub did not work. There was no coffee in the morning.
The hotel and rooms were beautiful.
Stayed in June 2024
Reviewed: 7 June 2024
Mark
AustraliaOnly had a single bed and lack of power points.
Very central to the old quarter
Stayed in June 2024
Reviewed: 7 June 2024
Sarah
IrelandHigh price for small room
Great location and staff
Stayed in June 2024
Reviewed: 6 June 2024
Cynthia
United StatesBeds were too firm for our liking.
Great location!
Stayed in June 2024
Reviewed: 6 June 2024
Hannah
United KingdomHotel was noisy in the morning. The room was quite small. I would have liked more space.
Location of this hotel was excellent and the building was lovely. Staff were quite friendly. Room was very clean.
Stayed in May 2024
Reviewed: 4 June 2024
Judith
United StatesStaff was not helpful and breakfast area and food was very disappointing
Great location except cab did not take me to the door. Room was pleasant and clean.
Stayed in May 2024
Reviewed: 3 June 2024
Clarice
United StatesBar was closed both nights we stayed so no real chance to spend time on property- no reason given 1 bottle of water for 2 people, not replaced after first night No baggage assistance Booked flamenco performance on Viator- 20€ cheaper than hotel link
Location, ambiance & decor, elevator Good advice from reception on restaurants, bars & shopping
Stayed in June 2024
Reviewed: 30 May 2024
Marcos
BrazilThere was no litter box in the apartment, noisy neighbors, and no fridge.
It is almost in the heart of Barcelona not far from Plaça Catalunya.
Stayed in May 2024
Reviewed: 28 May 2024
Antoine
United StatesNo coffee maker in room.
Excellent location
Stayed in May 2024
Reviewed: 27 May 2024
David
United KingdomSecure storage of luggage had no ticket system - potential for theft.
Location. Helpful staff
Stayed in May 2024
Reviewed: 27 May 2024
William
United StatesConsidering it is over $300 a night. It’s just too expensive although it’s a nice hotel..
Great location. Pretty, old hotel, that is well maintained. Front desk staff very average. Probably an overpriced hotel, even for Barcelona..
Stayed in May 2024
Reviewed: 25 May 2024
Jane
AustraliaHairdryer didn’t work and would have liked a small fridge
Proximity to centre of town, cleanliness and style if architecture
Stayed in May 2024
Provincetown, USA
Gerlos, Austria
Veracruz, Mexico
Bovec, Slovenia
Cagliari, Italy
Castellammare del Golfo, Italy
Antigua Guatemala, Guatemala
Jakarta, Indonesia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content