Paseo del Prado, 48, Centro, 28014 Madrid, Spain
#212 of 453 hotels in Madrid
Guests' ChoiceBased on 913 hotel reviews
8.5Cleanliness
8.9
Comfort
8.9
Location
9.4
Facilities
8.6
Staff
9.1
Value for money
7.9
Free WiFi
8.4
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End of dialog contentReviewed: 24 September 2024
Angela
United KingdomNothing
Location, views from room. Excellent breakfast arrangements with very efficient and organised staff.
Stayed in September 2024
Reviewed: 24 September 2024
Gary
United StatesRooms could new big larger and have better air circulation
Front desk and concierge were terrific. A lost phone mishap was solved with the help of the front desk team. Alvaro the concierge was a saint of patience and professionalism in help to book train tickets to Cordoba; an oddly cumbersome process
Stayed in September 2024
Reviewed: 21 September 2024
Robin
United KingdomThere was a background hum of air conditioning. I was a bit too warm in bed with the duvet
Stayed in September 2024
Reviewed: 20 September 2024
Chan
Hong KongIt is close to the subway station and train station. Have restaurants nearby. Very convenient.
Stayed in September 2024
Reviewed: 18 September 2024
Lloyd
CanadaLocation
Stayed in September 2024
Reviewed: 17 September 2024
Donna
United StatesRestaurant is not as good as it used to be.
Stayed in September 2024
Reviewed: 16 September 2024
Rosette
IsraelThe mattress
Service at the reception and early coffee and juice
Stayed in September 2024
Reviewed: 14 September 2024
Kenneth
United StatesStaff did not seem to be overly friendly;
Comfortable; good temperature control; good bedding; quiet
Stayed in September 2024
Reviewed: 13 September 2024
Monica
CanadaThe fitness center is a joke, better not have one. The space is very tight and claustrophobic.
The best location to visit Madrid museums and parque del retiro.
Stayed in September 2024
Reviewed: 12 September 2024
Nivia
United StatesThe rooms were a little small, the elevator takes long, specially when there's a group
I loved the location, easy access to everything . Breakfast was good and the staff super 👌
Stayed in August 2024
Reviewed: 12 September 2024
Steven
United StatesThe ease of checking. In and the helpful staff at the front desk
The location
Stayed in September 2024
Reviewed: 3 September 2024
Kathleen
CanadaAs seniors our room on 2nd floor was A1 for location …breakfast was excellent , great variety.
Stayed in August 2024
Reviewed: 3 September 2024
Roger
BelgiumThe café in the hotel closes at 22.00, no possibility of any drink thereafter.
One of the best breakfasts I ever had. Location perfect, walking distance to train station.
Stayed in August 2024
Reviewed: 3 September 2024
Claudio
United StatesI didn’t like the parking situation. I was charged three days of parking for two nights.
Stayed in August 2024
Reviewed: 1 September 2024
Jorge
United StatesEverything was great
Breakfast was great
Stayed in August 2024
Reviewed: 30 August 2024
Isobel
United KingdomGreat hotel and location just right for Madrid museums and also Atocha train station. Excellent breakfast as well as very good food and service in hotel restaurant .
Stayed in August 2024
Reviewed: 27 August 2024
Giedrė
LithuaniaI liked the room design and the location, the staff was very friendly, and the food in the restaurant was good.
Stayed in August 2024
Reviewed: 22 August 2024
Hemn
IraqThe air conditioner wasn’t working properly, it was getting hot inside the room.
Location, close to gran via.
Stayed in August 2024
Reviewed: 21 August 2024
Jan
NetherlandsI had a single room with an outside terrace, and compared to a standard hotel room this was amazing. The outdoor area was spacious and offered a beautiful view of the Botanical Gardens. The location is right outside Atocha station and close to iconic museums (Prado, Reina Sofia, Caixa Forum) and parks. The 24 hour express bus to the airport is a 20 minute walk away.
Stayed in August 2024
Reviewed: 20 August 2024
Tatiana
Russiavery good location, cleaned rooms, beautiful view, design, breakfast, very friendly stuff
Stayed in August 2024
Reviewed: 20 August 2024
Tormod
NorwayThe gym room was very small, just some treadmills, cycles, and a few dumbbells (max 14 kg). When you sat in the bed and leaned against the headboard, it slid out from the wall. Don't know if this is a general problem or just our room.
Excellent breakfast. Nice balcony. Good lounge area. Polite staff.
Stayed in August 2024
Reviewed: 18 August 2024
Marcos
PeruTerrible WiFi
Stayed in August 2024
Reviewed: 13 August 2024
Ahmet
TurkeyThe location is extremely wonderful. Very close to the central train station and the city center. Also the rooms are nicely renovated and clean.
Stayed in August 2024
Reviewed: 12 August 2024
Yuwana
ThailandNice clean hotel. Good location if you travel by train. Staffs are most helpful and friendly
Stayed in July 2024
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