Real, 2, 30201 Cartagena, Spain
#8 of 16 hotels in Cartagena
Guests' ChoiceBased on 892 hotel reviews
8.4Cleanliness
8.7
Comfort
8.8
Location
9.6
Facilities
8.3
Staff
9.1
Value for money
8.1
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 25 June 2024
Jeremy
United KingdomThe parking underground was ‘an experience’.
The location was excellent.
Stayed in June 2024
Reviewed: 25 June 2024
Mattengr
United KingdomParking was 19 Euros per night.
Location great in centre of town. Parking was under the hotel. Very comfy beds and nice room. Bathroom all very good. Staff were great and helped with my questions.
Stayed in June 2024
Reviewed: 23 June 2024
Clive
United KingdomMinimalist decor, almost Spartan.
Fantastic location. Good buffet breakfast, constantly refreshed by staff. Comfortable room with good views of city and harbour
Stayed in June 2024
Reviewed: 23 June 2024
Kausar
Saudi ArabiaNa
Location
Stayed in May 2024
Reviewed: 21 June 2024
E
Netherlandsexcellent location, definitely book a room with a view of the harbor, front office staff is kind and service oriented.
Stayed in June 2024
Reviewed: 18 June 2024
Jonathan
United KingdomNo facilities really.
Location.
Stayed in June 2024
Reviewed: 15 June 2024
Guðrún
IcelandBreakfast
Locatin is perfect, breakfast was ok , but should be better
Stayed in June 2024
Reviewed: 13 June 2024
Lynda
United KingdomHad difficulty getting an English TV station but were only there for 2 nights so wasn't worth investigating further.
Spotless room, very helpful staff. Even got a birthday present of some cake and water! Excellent location.
Stayed in June 2024
Reviewed: 10 June 2024
Andrew
United KingdomThe room was a little bit small and basic, however perfect for 1 night.
Great location, close to everything, bars, shops, museums, port etc. The hotel has private parking with access via lift, suitable for small or medium cars. Hotel staff was very friendly and helpful.
Stayed in June 2024
Reviewed: 5 June 2024
Anthony
AustraliaN/A
1) The location was exceptional. 2) Ruben on reception was extremely helpful. 3) A very comfortable room but the step up to our balcony was too high. 4) Exceptional breakfast 5) Parking on the premises ( even though at cost) was good.
Stayed in June 2024
Reviewed: 23 May 2024
Richard
United KingdomNothing.
Excellent location, comfy room and very central. The staff were superb and in particular Angel, who helped us park our car in the underground car park, which is quite small.
Stayed in May 2024
Reviewed: 20 May 2024
Joan
IrelandDoor into hotel was a moving door and went very fast.
Location in town
Stayed in May 2024
Reviewed: 19 May 2024
Valeria
LuxembourgCentral location close to the harbor and city center
Stayed in May 2024
Reviewed: 19 May 2024
Aslı
United KingdomThe staff not speaking English.
Location was Perfect, food was good. Breakfast was good. The only problem was some of the staff could not speak English some very little. Especially at the hotels restaurant we had problems ordering food because the waitress could not speak English.
Stayed in May 2024
Reviewed: 17 May 2024
Erwin
United KingdomThe hotel was functional and lacked charm.
The room specifically, and the hotel in general, was comfortable, clean and well-maintained and -decorated. The location of the property was excellent. The members of staff were courteous, efficient, knowledgeable, friendly and professional. The breakfasts were adequate and tasty. All-in-all the hotel represented good value for money.
Stayed in May 2024
Reviewed: 17 May 2024
Obosi
United KingdomNo gym No pool
Great location within walking distance to all the major city sights. Staff were really helpful. Rooms were a nice size and comfortable beds. Each room has an iron and ironing board. It's really good that you can actually open a window rather than use an aircon. Thank you Angel for all your help. Taxis are easy to find. Cala Cortina is 40 min walk or 10 mins in a taxi ..it is a soft pebble strip. It is 2 small alcoves and gets very busy as it's so small. You need to take everything with you as there is no shop there .
Stayed in May 2024
Reviewed: 14 May 2024
Henrik
DenmarkNothing.
Really nice hotel in a good location in Cartagena close to restaurants, harbour and local attractions. Nice spacious rooms with possibility to make coffee. There is a very good breakfast with fresh fruits.
Stayed in May 2024
Reviewed: 14 May 2024
Glenn
United KingdomWas disappointed with room we had booked a seaview room with terrace but hotel said they had not got one available either seaview without or terrace with street view.Would advise people to confirm with hotel in advance.
Superb restaurant food and staff.Excellent location.
Stayed in May 2024
Reviewed: 14 May 2024
Edward
ArubaGreat location right among the historic sites. Took the car down in an elevator for the first time, to park in the garage under the hotel.
Stayed in May 2024
Reviewed: 14 May 2024
David
United StatesNothing
Location location location, breakfast too.
Stayed in May 2024
Reviewed: 12 May 2024
Andrew
IrelandNice staff and a relaxing atmosphere
Stayed in May 2024
Reviewed: 10 May 2024
Anders
FinlandThe experience with Hotels.com
A small but well functioning Hotel. 24h reception a plus. Decent/good inhouse restuarant
Stayed in April 2024
Reviewed: 9 May 2024
Kitson
Abkhazia, GeorgiaThe entrance to the hotel car park was so narrow, only the tijiest car ir motorbike could actually get in. The hotel had an arrangement with a public car park down the road at discount but it would have been nice to park closer.
Everything about this hotel was perfect. The location in the city with shops and history in one direction and the harbour with all its bustle and activity in the other made walking anywhere very easy. We particularly liked the little extras the staff did. Eg, the first evening room service knocked on our door with a little tray of welcome cakes. My husband's birthday fell during our stay and the receptionist not only recommended an excellent restaurant for a special meal, but booked us a table and informed the staff at the restaurant of the special occasion and they arranged a little celebration. Later back at the hotel, we got another cake delivered to the room. We also liked the lady who came every evening to turn down the ved and leave chocolates which pleased my husband no end!
Stayed in May 2024
Reviewed: 4 May 2024
Isabel
Spain35 € for my dog is too expensive.
Location, room
Stayed in May 2024
Vigo, Spain
Weed, USA
Bhubaneshwar, India
Udon Thani, Thailand
Fairfax, USA
Santa Maria al Bagno, Italy
Kungsängen, Sweden
Férel, France
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content