Nothing at all.

The location and the excellent service.

Stayed in February 2024

The rooms have thin walls and you can hear everything your neighbours are saying. There is a noise from the outside bars but this wasn't a major problem for us in February. I was very surprised to find ourselves locked in the Hotel on two occasions when nobody was on reception. We had to wait for the receptionist to come back to unlock the doors to let us out. There needs to be an access button or card reader for guests and I am sure this must break fire regulations.

Excellent location next to the Plaza Santa Ana with lots of restaurants and bars next to the hotel. Only a 15 minute walk West to the Cathedral and Royal Palace and 15min East to the Museo del Prado. Room modern and clean with comfortable beds. Breakfast is 2 doors down from the Hotel entrance so it meant going outside but the continental breakfast selection was good with quality coffee and orange juice.

Stayed in February 2024

Nothing.

Everything was excellent. Location, staff, facilities, breakfast.

Stayed in February 2024

It has an excellent location. Very nice and comfortable room

Stayed in January 2024

Some bathrooms have a shower without a handheld showerhead, only with a rain shower overhead. This is very inconvenient when showering daily over several days.

Overall, we really enjoyed our stay. The hotel is small and cozy. Breakfasts are good, quite varied. The hotel does not have a restaurant; breakfasts are served in a nearby building, very close by. Besides, food is not an issue, as the hotel has a fantastic location. In Santa Ana Square, there are the best tapas bars and restaurants at affordable prices and in great abundance.

Stayed in January 2024

The hotel is in a great location and walking distance from everything in the center. My room was very comfortable and the hotel staff were super friendly and helpful.

Stayed in January 2024

The bed was quite small even for a shortie like me! Shower also very small, and I kept banging my elbows on the walls. I thought it was a little expensive for a 3 star hotel, but the location and cleanliness made it worthwhile, and it was definitely cheaper than a lot of places I looked at.

Fantastic location. Comfortable and very clean. Decent breakfast. The morning receptionist was especially lovely and friendly. My room was nice with good storage space.

Stayed in December 2023

Bed could be more comfortable.

Perfect location and very clean. The staff were very friendly too.

Stayed in December 2023

I love the staff, the location and the breakfast

Stayed in November 2023

There is no bar or lounge area within the hotel to relax.

This hotel is in an excellent location…situated on Plaza Santa Ana…it is within wqlking distance to many of Madrid’s most iconic attractions.

Stayed in December 2023

The fridge hanged to the wall was noisy

Friendly staff, location is very central and very clean room

Stayed in December 2023

a bit cold room

great location

Stayed in December 2023

The lamp and reading light on one side of the bed did not work, nor did the hairdryer in the bathroom. There was a problem with the TV signal which meant there were only 2 or 3 channels available, all in Spanish. None of these defects spoilt my stay, (I was supplied with a replacement hairdryer and understand Spanish), but I feel this otherwise wonderful hotel is letting itself down and needs to address its maintenance issues.

This was my second visit to this lovely hotel perfectly located on the Plaza de Santa Ana in the heart of Madrid. It is close to the Metro station and bus stops and a short walk to PLaza Mayor and Puerta del Sol and shopping streets, with plenty of bars and restaurants in very close proximity. Room and bathroom tiny but with all amenities to ensure a pleasant and comfortable stay, including a balcony overlooking the plaza, plenty of storage space, a small fridge and a great walk-in shower. Full marks to the two receptionists Stanislava and Alejandro for being so kind, helpful and friendly. Madrid is a wonderful city to visit at any time, but is a magical place during the Christmas period.

Stayed in December 2023

Everything was fine.

Clean and good location.

Stayed in November 2023

Room photographs were deceiving…. Room was smaller than expected but not a deal breaker for a solo traveler.

Staff & location

Stayed in December 2023

The walls are so thin, you can hear everyone in another room.

Excellent location, amazing friendly and helpful staff

Stayed in December 2023

Amazingly located. If it is possible to be in the middle of everything then this hotel is that. Walking distance from everything- restaurants, shops, even vinyl shops (my weakness). The staff were excellent - super helpful. Had the breakfast- decent. I was alone- between flights. Spent around 20 hours in Madrid. This was an inexpensive place that is good for 1 person. The room is very small- but it didn't bother me as I was alone. For couples - it could get a bit cramped especially if you have 2 suitcases.

Stayed in October 2023

Nothing wrong with the breakfast but I prefer to go out & about for it. Room was small but OK for one person.

Great location and good value.

Stayed in November 2023

The walls in between rooms are paper thin. I can hear neighbor snoring, coughing, talking, showering, using the bathroom…

Convenient location. The window blocks out sound of busy plaza well

Stayed in November 2023

nothing

Conveniently located, lovely small hotel with friendly helpful staff and an excellent breakfast.

Stayed in November 2023

Great location!

Stayed in November 2023

The room we stayed in was at the front of the hotel looking over the street we stayed over a weekend and all three nights were very noisy. My in laws and brother in laws had rooms in a different location and didn’t hear anything.

Location was fantastic, the staff were friendly .

Stayed in November 2023

The walls were a bit thin so I could hear guests next door. Not a deal breaker, but just mentioning.

Excellent location, within 10-15 minutes of some major sites - museums, parks, churches. The staff were the standout for me. From the front desk to the cleaners to the breakfast attendants, very friendly and helpful.

Stayed in November 2023

The shower was quite small we are not particularly large people so could imagine someone slightly larger having issues.

Location was superb. Cleanliness was exceptional. Toiletries etc replaced daily. Complimentary water in the mini fridge a great feature. Good wi-fi . Ample clothes hanging and space for clothes.

Stayed in November 2023

No iron in the room and the shower was tiny. Difficult to move in the shower without bumping to water to very cold, very hot or off.

Good location. Small room but well set up with just about everything you need. Comfortable bed.

Stayed in November 2023