May be it needs for some renovation.

Good location and well equipped. Near from vital facilities and streets, very comfortable for small family, clean and helpful staff.

Stayed in September 2021

Nothing

Very comfortable apartment in a great location, walking distance from everything. Would definitely stay again.

Stayed in August 2021

We would have have preferred in-person check-in. I requested an invoice which is still not received.

We were a family of four traveling and we got apt. 1B which is a spacious really nice apartment with two bed-rooms and a bed-sofa. Location is excellent, within walking distance from Gran Via. A block from the Metro and there is a nearby parking on Fuencarral.

Stayed in August 2021

N/A

A nice self-contained apartment in a great part of Madrid.

Stayed in August 2021

The washing machine was not working when we arrived and it felt like we wasted quite a bit of time trying to get it fixed. I appreciated the maintenance guy coming, however he seemed a little bit inflexible and I didn't appreciate the slightly accusatory question of 'but how long has this been broken?' The lady receptionist on the phone was very polite and helped to resolve the situation however. Next time, key appliances should be checked before the hosts arrive.

The receptionists were generally friendly and helpful (particularly the lady on the phone), the location is fantastic and the apartment itself is very nice. Had a great stay overall and I would definitely come back again.

Stayed in July 2021

Very lovely apartment at awesome central location. Great size for our family of 5 and walkable to all the major sights in Madrid! Would definitely visit again when in Madrid.

Stayed in July 2021

Cleaning can be improved and not many things in the kitchen, difficult to cook.

Location and nice views

Stayed in July 2021

Everything is perfect!

The manager of the apartment is super kind and nice. We arrived late at night. She opened up the reception for us and gave us some nice recommendations for the restaurants and any info that we asked for. The location of the apartment is perfect. Easy to access and very close to the center. Also, very comfortable and clean. The view of the balcony is amazing. Definitely recommended!!! :)

Stayed in July 2021

American-style filter coffeemaker works great, but could have been accompanied by a capsule espresso machine or stovetop espresso maker. We were a family of four and the pots / pans / dishes were just enough. Great to have a dishwasher, though.

Comfortable beds, simple, thoughtful layout, efficiently appointed, great balconies and windows on a quiet street off Fuencarral, a busy pedestrian favorite. Just enough of everything we needed, with responsive, communicative staff. Good A/C in the living room and main bedroom, aided by a ceiling fan in the second bedroom, kept July heat at bay. Very close to the metro (so the city is yours) and a lively 12-minute walk to Sol, 15 to the Plaza Mayor, and 20-25 min walk to the Prado. Quick access to the lively Malasaña neighborhood but also on the doorstep of Chamberí, with wider streets and elegant vibe. Restaurants, sidewalk cafes, and supermarkets nearby, and a stone’s throw to lesser-known but no less interesting museums of the city and Romanticism. Well run and no-nonsense design made for a seamless two weeks for the family.

Stayed in July 2021

No complaints

We love the location, the light and the architecture.

Stayed in June 2021

You can’t stand up in a third of the apartment, the ceiling is so low. Photos are deceptive, completely wrong. Shower drain clogged with filthy hair. Help provided promptly but still it was bad

Location

Stayed in May 2024

Looked better on pictures than in reality

Location excellent

Stayed in November 2023

The penthouse is a lift conversion with very low ceilings. Not quite what was in the photos. We had a few issues with wifi, towels, maintenance which meant we water precious holiday time chasing the property manager.

Location -close to Tribunal Metro station and Gran Via

Stayed in October 2023

Very sparse and needed freshing up

Position

Stayed in October 2023

The apartment itself could do with a refresh (a lick of paint and maybe some new furniture)

Stayed in September 2023

This place looks very " tired" and needs attentionvery . The bathroom is in bad shape with dark dirty grouting and cracks all round a flimsy shower dangling over a slippery and worn bath. The grouting is black in many places and looks disgusting. Whole place needs repainting to freshen it up. It seems this place is low on the owners maintenance list. We were told they own 100 Bedrooms were fine......

Location good

Stayed in September 2023

No useable and unstable bed. Half od the flat has high less than 150 cm.

Cleanes, no ordered cleaning in midle od the stay.

Stayed in May 2023

Beds are lumpy and will disturb your partner if you are rolling around during the night. One one combined toilet/bathroom is rather inconvenient for a 2 bedrooms apartment.

Quiet corner apartment but close to main street shops and cafes.

Stayed in April 2023

Confirming arrival arrangements was really hard work - despite booking on the basis that we would pay on arrival, we ended up being asked to scan and forward id documents for all 3 guests, confirm arrival times etc. in in advance. The usual convenience of booking a room easily via Booking.com was lost. In some areas, the apartment was not very clean.

The apartment was indeed bright and pleasant and in a very good location.

Stayed in March 2023

Communication with the staff was never available. Ever since the staff sent me the check-in code, they have yet to respond back to me, and it was very disappointing. I have never experience something like this before. Also, While the common areas of the property were adequately clean, the kitchen appliances, such as, toaster and tea kettle, were quite unclean, rendering them unusable. I am truly disappointed by our stay at this property.

The location is good. It is located at the center and accessibility to public transportation is convenient. However, it was the only point that I was satisfied with the property.

Stayed in March 2023

The shower and general bathroom area are pretty bad - the door to the shower doesn't close, it is tiny and old, and the pressure fluctuates along with the water temperature. Considering the bathroom itself is huge, it is pretty strange.

The bed was comfortable, the balcony is really great and the location is perfect.

Stayed in November 2022

Nothing terribly wrong, but for the price I paid (approx. 180€/night) I'd expect an immaculate flat. Instead: the water flow in the shower was not steady, switching from strong&warm to weak&cold eveyr 3 seconds. The leather of the cheap IKEA armchair was slightly broken. The elevator does not reach the fight floor, where the apartment is located. As I said: nothing particularly terrible, and I wouldn't complain if the price tag had been only half as high.

The flat was simply ok. Nothing specially good or bad.

Stayed in November 2022

AC wasn’t functioning well. curtains are too thin that it gets very bright in the morning. bed wasn’t comfortable

good location

Stayed in June 2022

a little outdated and needs refurbishment.

nice and big apartment, very good to stay with family. we asked for a cot and got it. everything was clean and everything worked. goog location. has an elevator and is pretty secure naberhood.

Stayed in June 2022

Be careful of the website photos when you book. The photos on the website when I booked was not the accommodation I was given. I was put in the attic with a massive incline on the roof. No wide windows. No city views. Just the tops of other buildings. The space was dimly lit with natural light because of the roof lights and the lights had to be on the whole time. I'm 5ft 2 and banged my head several times so much so that I had to move the small table in a position to avoid this. When I took my first bath, although the bath looked clean, the grease line became evident when the hot water hit it and you could feel the grease rim. There was an oven in the kitchen but no oven utensils as found in other apartments so I had to purchase baking foil and double this up as oven cookware. There is minimal kitchen utensils, ie no chopping board, dull cutting knives, two teaspoons etc. Be warned there are no photos of this "apartment" on their website. I booked on the basis of the description and photos shown on the website booking pages Sadly disappointed and greatly ruined my stay. Overpriced for what you get. More hostel type accommodation if that is what you want. No big open windows as shown in the photos. Just small roof windows. The building also does not look like the photos. Alot of photoshopping used here. This is not my first apartment booking. I have booked one apartment in Malaga 4 times - photos exactly the same as apartment. Another apartment in Malaga - the same. Booked in Barcelona, several times - amazing accommodation. All exactly as described and shown on the website. I would not recommend this company. They state that a terrace means attic in their description. When booking on websites for accommodation you rely on the photos and description. If any one has doubts, this is a genuine review, check out the photos and judge for yourself. Look at the website photos.

Madrid is lovely. Well worth a visit. So much to see and do. El Retiro Park, the Royal Palace and Cerralbo Museum all must sees. Also Plaza de Oriente which is near the Royal Palace. It is also a shoppers and foodies paradise.

Stayed in June 2022