Calle Marte, 35510 Puerto del Carmen, Spain
#73 of 930 hotels in Puerto del Carmen
Guests' ChoiceBased on 570 hotel reviews
9.2Cleanliness
9.7
Comfort
9.7
Location
9.1
Facilities
9.5
Staff
9.5
Value for money
8.8
Free WiFi
8.2
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End of dialog contentReviewed: 14 January 2025
Lorna
IrelandThe Evening Buffet was good but I think the BBQ needs larger pieces of meat. I would like to see a large paella one of the nights. The entertainment was good but could go on until 11pm it stops at 10pm. I would like to see more of the double loungers as they are so comfortable but not enough of them.
We loved this hotel. The staff are so friendly and professional and very helpful. The Breakfast Buffet was excellent. The hotel has so many extra free classes such as pilates, yoga, water aerobics and much more. The spa was also gorgeous. The Interior design is very modern and immaculate. Everything is always perfectly clean. The pool is large, and the gardens absolutely manicured to perfection.
Stayed in January 2025
Reviewed: 12 January 2025
Denise
IrelandNothing.
Very nice hotel, lovely staff and very clean.
Stayed in January 2025
Reviewed: 3 January 2025
Triona
IrelandThe property was great.
The property was well maintained. It was spotless.The bedroom was large and had great wardrobe space. We had a lovely balcony with a sea view.The dining room was capable of dealing with large number of guests.
Stayed in December 2024
Reviewed: 29 December 2024
Rachel
Irelandall the pools and the jacuzzis were too cold to go into. over 1 week stay in december i saw a total of 8 people in the pools. it was very frustrsting to see signs on the walls stating the temperature of the pool was 26 degrees and tge jacuzzi was in the 30s when they clearly werent. do the staff not wonder why no one goes into the pools? the beach was right on our doorstep and the sea temp was lovely so we just went to the beach. a real shame about the pools cos everything else was just fab
so clean. staff very professional and friendly and exremely welcoming.
Stayed in December 2024
Reviewed: 10 December 2024
Mark
IrelandBeautiful place,we loved it 💖💖💖💖
Stayed in December 2024
Reviewed: 3 December 2024
Sabreena
United KingdomQuality of the food in the hotel restaurants.
We was greeted by the lovely Amit on our stay who gave us a free room upgrade upon checkin. Amit was lovely enough to give us a tour of the hotel, staff were extremely friendly, and the cleanliness of rooms and around the hotel were immaculate. We stayed in the superior suite which overlooked a sea view of the beach. Absolutely loved our stay as we had easy access to the beach through the rear entrance and close to shops.
Stayed in December 2024
Reviewed: 2 December 2024
David
IrelandSpent a week in Lava Beach for our honeymoon, we couldn’t recommend this hotel enough. Staff were brilliant, hotel and rooms were spotless, great food, great pool area. Location brilliant. Will definitely stay here again
Stayed in December 2024
Reviewed: 2 December 2024
Paul
United KingdomWe booked a sea view room which we got but it was obscured by the block in front of us, all the times we have stayed this was our least favourite room, sometimes the food is not quite hot enough if it’s been out for a while, these are just minor niggles as overall we love this hotel.
Love this hotel and have stayed many times, the staff are absolutely lovely and it’s such a nice hotel, eating outside is just perfect and the staff are very efficient, the beds are comfortable and everything is luxury. Love the location overlooking the sea and the traffic free area, we will be back.
Stayed in November 2024
Reviewed: 24 November 2024
Smith
IrelandWe didn't stay for longer.
We liked everything about the hotel you could not fault a thing from the pool to the staff and the food was unreal we'll definitely be going back was the best hotel I've stayed in.
Stayed in November 2024
Reviewed: 22 November 2024
Brenda
IrelandIt was a fabulous experience from the minute you walked through such friendly staff and lovely atmosphere. Monika who we met on the 1st morning for breakfast told us about the rooftop bar and we went there every evening during our stay with family and friends and she was an amazing host in the bar.
Stayed in November 2024
Reviewed: 17 November 2024
Jones
United KingdomEntertainment was hit, and Miss could have been slightly better for a 5 * nothing after 22.00 very quiet . Food is sometimes not very hot and can be a bit repetitive. Thought drinks were a bit overpriced in the hotel. Spa treatments are a bit overpriced to.
Great location. Lovely hotel kept well maintained. Room serviced every day. Staff friendly and helpful. No sunbed reserved allowed. Quiet and relaxing Good choice of food, but it can get a bit repative Great service 👏 nothing is too much trouble. My partner did a birthday surprise with the help of the reception staff.
Stayed in November 2024
Reviewed: 12 November 2024
Mark
United KingdomThe coffee was bitter due to being burnt by ridiculously hot water unless it came out of the machine in the restaurant or the fab Nespresso machines in your room. Sound system used by the acts in the Piano Bar needed setting up properly as it lacked any form of bass, thus the midrange was overpowering and didn't really help the acts.
Have to say this was better than our expectations. We had done a lot of research and settled on Lava Beach Hotel due to the reviews. Firstly all the staff are great, very friendly and hard working to please everyone. The staff in the bars and restaurants are really attentive and switched on. The food is outstanding with a buffet selection to make your eyes pop… and your belly!... Soo much choice and it tastes amazing. The room was brilliant with more than you could expect. We had a suite over looking the pool and could not fault it. Very clean and packed with lots of nice touches… very luxurious! There are 2 pools and an outside jacuzzi. The bottom pool is only 0.4m in depth with 4 built in jacuzzi style loungers and definitely good fun to use. This was a very tranquil hotel especially around the pool, at times you could hear a pin drop. I think everybody appreciated that. One of the best things is they have a sun lounger policy. You cannot reserve one by dumping things on them before 10am. Either you have to be on it (or obviously in the pool), or they will remove everything. Works a treat! … There are more than enough very comfy sun loungers for everyone all in good positions! A very clean and modern hotel, yet has charm and warmth. There is a lot of attention to detail which if you watch the staff you will see, even using a spoon & fork to place the serviette's on the table. The Spa is great and shouldn't be overlooked as it has some nice facilities of its own. The 60min back and neck treatment I received was incredible.
Stayed in November 2024
Reviewed: 30 October 2024
Anne
IrelandModern clean facilities helpful staff. Love the stretching classes/yoga classes daily
Stayed in October 2024
Reviewed: 12 October 2024
Ava
IrelandThe chill and relaxing vibes
Stayed in October 2024
Reviewed: 6 October 2024
Margaret
IrelandWe ate lunch a couple of times in the pool side bar - the service there was slow when ordering food.
Really liked the cleanliness of the hotel - everywhere was pristine. Also, the fitness classes are a really good idea. The staff are exceptionally friendly and professional.
Stayed in October 2024
Reviewed: 24 September 2024
Fergus
IrelandSlow wi go
Pool area
Stayed in September 2024
Reviewed: 20 September 2024
Jefferson
United KingdomThe food
Staff, hygiene, facilities
Stayed in September 2024
Reviewed: 18 September 2024
Gingerjulie
IrelandYou couldn't fault the place.
Honestly, you'd have to be very picky to not like this hotel. Absolutely outstanding, we loved every minute of it. You could not fault the staff and the cleanliness. Beautiful array of breakfast buffet, great piano bar, excellent pool table service. In a one word summary. Spectacular.
Stayed in September 2024
Reviewed: 7 September 2024
Carmel
IrelandEverything
Stayed in September 2024
Reviewed: 2 September 2024
Katie
IrelandClean & comfortable room. Although the beds are 2 separate single beds pushed together, they were still comfy. Great pool & plenty of loungers. Breakfast was good.
Stayed in September 2024
Reviewed: 30 August 2024
Wendy
United KingdomVegan food choices Yoga was only for experienced people staff need to include all and be a bit more welcoming to yoga class
Location Room Comfort
Stayed in August 2024
Reviewed: 19 August 2024
Steve
United KingdomNothing to dislike regarding this hotel,just fantastic
This Hotel ticks all the boxes from location,the staff,everyone single one so pleasant, the hotel it's self just shines,it is so clean, the rooms are brilliant, we had noa fantastic pool and sea view.Breakfast at the hotel was probably the best we have had
Stayed in August 2024
Reviewed: 15 August 2024
Aileen
United Kingdomnext to nothing
everything
Stayed in August 2024
Reviewed: 14 August 2024
Crowley
IrelandNothing
Modern comfortable hotel, understated luxury...great food...
Stayed in August 2024
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