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Reviews of La Isla y el Mar, Hotel Boutique 5 stars

Reina Sofía, 23, 35510 Puerto del Carmen, Spain

#116 of 978 hotels in Puerto del Carmen

Guests' Choice

Review score

Based on 402 hotel reviews

9.0

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.4

  • Location

    8.5

  • Facilities

    9.0

  • Staff

    9.6

  • Value for money

    8.3

  • Free WiFi

    9.0

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Showing 1 – 25

  • Reviewed: 27 April 2025

    10
    Fantastic child free quick getaway
    • Leisure trip
    • Couple
    • Suite (2 Guest)
    • Stayed 4 nights
    • Submitted via mobile

    Super adults only hotel. Great pool area. Fantastic Staffa and brilliant breakfast

    Stayed in March 2025

  • Reviewed: 26 April 2025

    10
    Brilliant trip to La Isla y El Mar
    • Leisure trip
    • Couple
    • Junior Suite with Pool View (2 Guests)
    • Stayed 3 nights
    • Submitted via mobile

    A little short on sunbeds. People were asked not to leave towels on beds but still did.

    Staff were incredibly helpful and friendly. Really good ambience. Lovely, modern rooms. Breakfast was amazing.

    Stayed in April 2025

  • Reviewed: 24 April 2025

    10
    fantastic stay, wouldn't hesitate to go back
    • Leisure trip
    • Couple
    • Junior Suite with Pool View (2 Guests)
    • Stayed 6 nights

    nothing not to like about it

    breakfast was amazing, the room was excellent and we had everything we needed, staff were exceptional. It's very rare to be somewhere where every single member of staff are polite friendly and accommodating.

    Stayed in April 2025

  • Reviewed: 18 April 2025

    10
    Fabulous break away.
    • Leisure trip
    • Couple
    • Suite (2 Guest)
    • Stayed 4 nights
    • Submitted via mobile

    Everything about my stay was made perfect due to exceptional staff and facilities,has a lovely relaxing ambiance,with stunning views.

    Stayed in April 2025

  • Reviewed: 15 April 2025

    10
    No problem with booking again
    • Leisure trip
    • Couple
    • Suite (2 Guest)
    • Stayed 6 nights
    • Submitted via mobile

    Couldn't find anything

    Very good and excellent service

    Stayed in April 2025

  • Reviewed: 11 April 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Suite with Balcony (2 guests)
    • Stayed 7 nights
    • Submitted via mobile

    The really negative was the walk from the airport to taxi. We had to walk uphill to terminal 2.My husband has COPD and it was very difficult. Had we realised the length, we would have made alternative arrangements. Also, a general relaxing area as well as the lobby, particularly if raining would add to the general comfort. Having said that, the experience on the w. hole, was very pleasurable. Many thanks to all.

    Stayed in April 2025

  • Reviewed: 4 April 2025

    10
    Very relaxing stay at a truly exceptional hotel.
    • Leisure trip
    • Couple
    • Suite (2 Guest)
    • Stayed 10 nights
    • Submitted via mobile

    Not close to the beach and area very hilly.

    Small boutique feel, very friendly and attentive staff. Room was very large and comfortable. Food was excellent.

    Stayed in April 2025

  • Reviewed: 1 April 2025

    10
    Absolutely fantastic hotel!
    • Leisure trip
    • Couple
    • Junior Suite with Pool View (2 Guests)
    • Stayed 3 nights
    • Submitted via mobile

    What an amazing hotel!!!Friendly staff, comfortable suite, beautiful pool area, tasty breakfast and very convenient location. The perfect place to unwind and chill.

    Stayed in March 2025

  • Reviewed: 30 March 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Suite (2 Guest)
    • Stayed 5 nights
    • Submitted via mobile

    Nothing

    Everything

    Stayed in March 2025

  • Reviewed: 27 March 2025

    8.0
    Location a problem. Don’t think it lived up to 5 star. The whole feel of the surroundings was hard as a lot of concret
    • Leisure trip
    • Couple
    • Junior Suite with Pool View (2 Guests)
    • Stayed 7 nights
    • Submitted via mobile

    Unfortunately the location wasn’t great for us as it was at the top of a series of hills. We found the hotel quite expensive. We had booked a suite with poolside view however on arrival we were given a room on upper level with sea view. When I took this up with reception I was told we had been given an upgrade. It didn’t feel like an upgrade to us as we had only a little terrace with 2 chairs & table up a flight of stairs instead of 2 sun loungers, 2 chairs & table on pool level. It was agreed we could have the room we booked but not until the next day. Felt like this delayed the start of our holiday.

    All staff were always very pleasant. The breakfast each morning was excellent. The room was spacious & comfortable. A light curtain on patio doors would be a good idea to provide some privacy.

    Stayed in March 2025

  • Reviewed: 18 March 2025

    9.0
    Loved the atmosphere and the surroundings and the breakfast was amazing !
    • Leisure trip
    • Couple
    • Suite with Balcony (2 guests)
    • Stayed 5 nights
    • Submitted via mobile

    The sauna and jacuzzi could only be used if you had a spa booking and it was expensive

    Loved the location and the atmosphere

    Stayed in March 2025

  • Reviewed: 15 March 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Suite (2 Guest)
    • Stayed 4 nights
    • Submitted via mobile

    This is such a lovely hotel and the staff are simply exceptional. It was the little touches which we so appreciated - a glass of Cava on arrival, a complimentary bottle in our room and as we had an early flight and would miss breakfast, a cold breakfast was provided for us. The rooms and all the facilities are also beautiful. I would highly recommend this hotel if you are looking for somewhere nice to stay in PDC.

    Stayed in March 2025

  • Reviewed: 13 March 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Suite (2 Guest)
    • Stayed 5 nights
    • Submitted via mobile

    Wonderful staff, stunning gardens, excellent breakfast and adjacent restaurant

    Stayed in March 2025

  • Reviewed: 11 March 2025

    10
    Perfect trip will book again
    • Leisure trip
    • Group
    • Suite (2 Guest)
    • Stayed 4 nights
    • Submitted via mobile

    Nothing.

    Everything was perfect.

    Stayed in February 2025

  • Reviewed: 10 March 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Suite (2 Guest)
    • Stayed 7 nights
    • Submitted via mobile

    Two single beds pushed together

    Stayed in March 2025

  • Reviewed: 7 March 2025

    8.0
    Pleasant stay, fantastic customer service, room decor needs investment.
    • Leisure trip
    • Couple
    • Suite (2 Guest)
    • Stayed 4 nights
    • Submitted via mobile

    This was our third stay in the past 8 years and I just felt the rooms are getting ‘tired’ - scuff marks on walls and furniture- investment needed to maintain the 5 star status.

    The staff make this hotel exemplary- one person nicer than the next. Welcome was warm, hotel room changed for better view with no fuss. Pool area very well maintained. Breakfast is delicious. Bar area very welcoming.

    Stayed in March 2025

  • Reviewed: 6 March 2025

    9.0
    had a very relaxing stay in a fantastic hotel with amazing staff. Book a massage, Mohamed is extra class!
    • Leisure trip
    • Couple
    • Suite (2 Guest)
    • Stayed 9 nights
    • Submitted via mobile

    aircon in the breakfast room

    Design, size of the rooms (fabulous bathroom), nice pool area and comfortable sunbeds, fantastic breakfast buffet and super friendly staff and finally as well a nice cocktail bar. Wellness area and Massages were extra class

    Stayed in March 2025

  • Reviewed: 5 March 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Junior Suite with Pool View (2 Guests)
    • Stayed 7 nights
    • Submitted via mobile

    Not a lot.

    The staff and hotel were excellent. Our room was a poolside suite, it was spacious and well presented.

    Stayed in March 2025

  • Reviewed: 4 March 2025

    10
    Wonderful stay - we’ll definitely be back
    • Leisure trip
    • Family with young children
    • Suite (2 Guest)
    • Stayed 4 nights
    • Submitted via mobile

    Nothing

    Fabulous hotel. Everything was just perfect - staff, accommodation, food, facilities and location.

    Stayed in March 2025

  • Reviewed: 2 March 2025

    10
    Amazing stay ❤️
    • Leisure trip
    • Couple
    • Suite with Balcony (2 guests)
    • Stayed 10 nights
    • Submitted via mobile

    There is nothing to complain about

    Amazing stay, so relaxing staff were amazing will definitely return

    Stayed in March 2025

  • Reviewed: 27 February 2025

    8.0
    Overall very enjoyable. Staff were excellent in all sections.
    • Leisure trip
    • Couple
    • Suite (2 Guest)
    • Stayed 14 nights
    • Submitted via mobile

    Pillows not comfortable

    Really comfortable sun beds. Breakfast good

    Stayed in February 2025

  • Reviewed: 21 February 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Suite (2 Guest)
    • Stayed 4 nights
    • Submitted via mobile

    Beds weren't overly comfortable, but perhaps that's because nothing will beat my bed at home!

    Every staff member was so friendly and couldn't do enough for us. The glass of champagne and bottle in the room was a vwey nice touch! Location is perfect!

    Stayed in February 2025

  • Reviewed: 21 February 2025

    8.0
    Staff fantastic , Beautiful hotel.
    • Leisure trip
    • Couple
    • Suite (2 Guest)
    • Stayed 7 nights
    • Submitted via mobile

    The hotel itself is excellent. We were dissatisfied with the beds they were hard and uncomfortable, two single beds pushed together not a bed you would expect in a five star hotel. Also tvs not smart and no apps available. But all in all a beautiful hotel. Needs beds sorted it takes away from the hotel.

    Hotel was beautiful, Staff were friendly and professional. Food was great. Pool and pool bar was nice. We enjoyed a lovey breakfast each day. Located higher up in the old town it’s a steep walk up but in fairness it so close to the fab restaurants and port.

    Stayed in February 2025

  • Reviewed: 18 February 2025

    9.0
    Excellent overall relaxing stay with great food.
    • Leisure trip
    • Couple
    • Suite (2 Guest)
    • Stayed 3 nights
    • Submitted via mobile

    Hot water supply in our room (604) very low pressure. Insufficient for the rain shower to work.

    Excellent modern design, very relaxing and comfortable. Staff all friendly and professional. Genuine 5* quality. Breakfast and evening meal food was outstanding.

    Stayed in February 2025

Showing 1 – 25

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