Reina Sofía, 23, 35510 Puerto del Carmen, Spain
#116 of 978 hotels in Puerto del Carmen
Guests' ChoiceBased on 402 hotel reviews
9.0Cleanliness
9.2
Comfort
9.4
Location
8.5
Facilities
9.0
Staff
9.6
Value for money
8.3
Free WiFi
9.0
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End of dialog contentReviewed: 27 April 2025
Tania
IrelandSuper adults only hotel. Great pool area. Fantastic Staffa and brilliant breakfast
Stayed in March 2025
Reviewed: 26 April 2025
Calvin
United KingdomA little short on sunbeds. People were asked not to leave towels on beds but still did.
Staff were incredibly helpful and friendly. Really good ambience. Lovely, modern rooms. Breakfast was amazing.
Stayed in April 2025
Reviewed: 24 April 2025
Jacqueline
United Kingdomnothing not to like about it
breakfast was amazing, the room was excellent and we had everything we needed, staff were exceptional. It's very rare to be somewhere where every single member of staff are polite friendly and accommodating.
Stayed in April 2025
Reviewed: 18 April 2025
Hickey
IrelandEverything about my stay was made perfect due to exceptional staff and facilities,has a lovely relaxing ambiance,with stunning views.
Stayed in April 2025
Reviewed: 15 April 2025
James
NetherlandsCouldn't find anything
Very good and excellent service
Stayed in April 2025
Reviewed: 11 April 2025
Saunders
IrelandThe really negative was the walk from the airport to taxi. We had to walk uphill to terminal 2.My husband has COPD and it was very difficult. Had we realised the length, we would have made alternative arrangements. Also, a general relaxing area as well as the lobby, particularly if raining would add to the general comfort. Having said that, the experience on the w. hole, was very pleasurable. Many thanks to all.
Stayed in April 2025
Reviewed: 4 April 2025
Vince
United KingdomNot close to the beach and area very hilly.
Small boutique feel, very friendly and attentive staff. Room was very large and comfortable. Food was excellent.
Stayed in April 2025
Reviewed: 1 April 2025
Valerie
IrelandWhat an amazing hotel!!!Friendly staff, comfortable suite, beautiful pool area, tasty breakfast and very convenient location. The perfect place to unwind and chill.
Stayed in March 2025
Reviewed: 30 March 2025
Jacqueline
United KingdomNothing
Everything
Stayed in March 2025
Reviewed: 27 March 2025
Roisin
IrelandUnfortunately the location wasn’t great for us as it was at the top of a series of hills. We found the hotel quite expensive. We had booked a suite with poolside view however on arrival we were given a room on upper level with sea view. When I took this up with reception I was told we had been given an upgrade. It didn’t feel like an upgrade to us as we had only a little terrace with 2 chairs & table up a flight of stairs instead of 2 sun loungers, 2 chairs & table on pool level. It was agreed we could have the room we booked but not until the next day. Felt like this delayed the start of our holiday.
All staff were always very pleasant. The breakfast each morning was excellent. The room was spacious & comfortable. A light curtain on patio doors would be a good idea to provide some privacy.
Stayed in March 2025
Reviewed: 18 March 2025
O'dea
IrelandThe sauna and jacuzzi could only be used if you had a spa booking and it was expensive
Loved the location and the atmosphere
Stayed in March 2025
Reviewed: 15 March 2025
Orlaith
IrelandThis is such a lovely hotel and the staff are simply exceptional. It was the little touches which we so appreciated - a glass of Cava on arrival, a complimentary bottle in our room and as we had an early flight and would miss breakfast, a cold breakfast was provided for us. The rooms and all the facilities are also beautiful. I would highly recommend this hotel if you are looking for somewhere nice to stay in PDC.
Stayed in March 2025
Reviewed: 13 March 2025
Markus
GermanyWonderful staff, stunning gardens, excellent breakfast and adjacent restaurant
Stayed in March 2025
Reviewed: 11 March 2025
Nicola
United KingdomNothing.
Everything was perfect.
Stayed in February 2025
Reviewed: 10 March 2025
Michelle
IrelandTwo single beds pushed together
Stayed in March 2025
Reviewed: 7 March 2025
Julie
IrelandThis was our third stay in the past 8 years and I just felt the rooms are getting ‘tired’ - scuff marks on walls and furniture- investment needed to maintain the 5 star status.
The staff make this hotel exemplary- one person nicer than the next. Welcome was warm, hotel room changed for better view with no fuss. Pool area very well maintained. Breakfast is delicious. Bar area very welcoming.
Stayed in March 2025
Reviewed: 6 March 2025
Sandra
Switzerlandaircon in the breakfast room
Design, size of the rooms (fabulous bathroom), nice pool area and comfortable sunbeds, fantastic breakfast buffet and super friendly staff and finally as well a nice cocktail bar. Wellness area and Massages were extra class
Stayed in March 2025
Reviewed: 5 March 2025
Adrian
United KingdomNot a lot.
The staff and hotel were excellent. Our room was a poolside suite, it was spacious and well presented.
Stayed in March 2025
Reviewed: 4 March 2025
Marina
IrelandNothing
Fabulous hotel. Everything was just perfect - staff, accommodation, food, facilities and location.
Stayed in March 2025
Reviewed: 2 March 2025
Ian
United KingdomThere is nothing to complain about
Amazing stay, so relaxing staff were amazing will definitely return
Stayed in March 2025
Reviewed: 27 February 2025
Suzanne
United KingdomPillows not comfortable
Really comfortable sun beds. Breakfast good
Stayed in February 2025
Reviewed: 21 February 2025
Nkeane09
IrelandBeds weren't overly comfortable, but perhaps that's because nothing will beat my bed at home!
Every staff member was so friendly and couldn't do enough for us. The glass of champagne and bottle in the room was a vwey nice touch! Location is perfect!
Stayed in February 2025
Reviewed: 21 February 2025
Con
IrelandThe hotel itself is excellent. We were dissatisfied with the beds they were hard and uncomfortable, two single beds pushed together not a bed you would expect in a five star hotel. Also tvs not smart and no apps available. But all in all a beautiful hotel. Needs beds sorted it takes away from the hotel.
Hotel was beautiful, Staff were friendly and professional. Food was great. Pool and pool bar was nice. We enjoyed a lovey breakfast each day. Located higher up in the old town it’s a steep walk up but in fairness it so close to the fab restaurants and port.
Stayed in February 2025
Reviewed: 18 February 2025
Robert
United KingdomHot water supply in our room (604) very low pressure. Insufficient for the rain shower to work.
Excellent modern design, very relaxing and comfortable. Staff all friendly and professional. Genuine 5* quality. Breakfast and evening meal food was outstanding.
Stayed in February 2025
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