Reina Sofía, 23, 35510 Puerto del Carmen, Spain
#132 of 951 hotels in Puerto del Carmen
Guests' ChoiceBased on 385 hotel reviews
9.1Cleanliness
9.3
Comfort
9.5
Location
8.6
Facilities
9.1
Staff
9.7
Value for money
8.5
Free WiFi
9.0
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End of dialog contentReviewed: 4 September 2025
Eibhlin
IrelandNothing!
From start to finish the staff couldn’t have done anymore and are a credit to the hotel.
Stayed in August 2025
Reviewed: 3 September 2025
Kumba
SenegalThe tap in the bathroom. Difficult to get a steady stream of water.
Great, good options, but realised late you could order from the menu as well.
Stayed in September 2025
Reviewed: 31 August 2025
Louise
IrelandA shuttle bus would for getting to and from the main strip would be a great option, but we really didn’t mind the walk!
Everything was absolutely amazing!! Reception staff are so friendly, so clean all over, great atmosphere
Stayed in August 2025
Reviewed: 27 August 2025
Scott
United KingdomManuel on the front desk was fantastic - give that man a raise!
Stayed in August 2025
Reviewed: 26 August 2025
Charlene
United KingdomNo change at the outdoor pool
The scenery
Stayed in August 2025
Reviewed: 26 August 2025
Sara
United KingdomGreat location, fantastic service, wonderful breakfast, spotlessly clean, fabulous room.
Stayed in August 2025
Reviewed: 23 August 2025
Sara
United KingdomEverything! The whole stay was incredible, we traveled for a relaxing holiday and we got what we needed in La isla y el mar. We got princess treatment there, all the staff were extremely friendly and welcoming. The room was vast clean and very cosy either everything you will need. Breakfast was also perfect every morning and well organised. The location also is perfect near to the beach and restaurant. A plus for the jacuzzi side in the pool, so relaxing after a day in the pool or beach. I will definitely come back
Stayed in August 2025
Reviewed: 22 August 2025
Gillian
United KingdomIt was all truly perfect but if being harsh more umbrellas and ideally another deeper pool but neither of these issues impacted on our holiday
Superb boutique hotel a short walk from all the attractions. Staff were exceptional and the overall hotel was spotless. Breakfast was excellent. Bottle of cava on arrival 🥰
Stayed in August 2025
Reviewed: 12 August 2025
Darren
IrelandBuffet in the evening could have been more substantial for non Spanish guests.
Pool and pool bar
Stayed in August 2025
Reviewed: 11 August 2025
Stephanie
IrelandBeds could be more luxurious given the rooms and hotel style No shuttle to beach
Idyllic, quiet hotel, friendly staff, excellent food and great cocktails.
Stayed in August 2025
Reviewed: 5 August 2025
Robert
United KingdomNoisy guests in neighbouring room, but no fault of the hotel.
Swimming pool and breakfast were fantastic. Nice hotel.
Stayed in July 2025
Reviewed: 26 July 2025
Macker81
United KingdomNothing
The breakfast was top class and the staff are amazing
Stayed in July 2025
Reviewed: 22 July 2025
Martin
United KingdomThe room interior was somewhat underwhelming and tired for a 5 star. We did also feel that the pool size for the ratio of guests didn’t fit with capacity.
Staff were amazing, couldn’t have been more helpful.
Stayed in June 2025
Reviewed: 21 July 2025
Sarah
IrelandThe track up from the strip, although taxis were very accessible and the walk was definitely good for us especially after all the lovely food and cocktails 😊
Staff were excellent, friendly, fun, informative, accommodating and very compassionate and genuine regarding a family bereavement before we travelled. Hotel room was spotless Pool area was lovely so was the bar in this area. Breakfast was great - fabulous selection The restaurant was beautiful and the food was stunning. Cocktails were also excellent and a bit of a show piece. We usually stay at different hotels when we visit Lanzarote, just to try them out but I would definitely come back to eat at Kentia if we stay at a different hotel next time. Thank you all, we had such a lovely time.
Stayed in May 2025
Reviewed: 15 July 2025
Don
IrelandThe hotel was quiet at night time not much of an atmosphere in the cocktail lounge .The drinks were too expensive.The menus for dinner were not much choice.We only had the buffet one of the nights.Never felt like having dinner there .Even though most hotels we stay we would have dinner a couple of times .l all
The greeting as we entered the hotel was warm and pleasant.Andrien at reception was very helpful and helped us with staying an extra day. The breakfast was excellent at the hotel
Stayed in June 2025
Reviewed: 13 July 2025
Stephen
IrelandLovely rooms and pool area amazing breakfast, a nice distance from the main strip and beach close to walk or 3 euro in a taxi. Friendly staff.
Stayed in July 2025
Reviewed: 8 July 2025
Imelda
IrelandNo complaints and that is sincere
Every thing. The choice of breakfast was fantastic. Suited my healthy option. Facilities spotless. Staff accommodating. Suite was comfortable and spotless. Room clean everyday. I used the gym 4 of my 8 day stay. I would def stay again and highly recommend it.
Stayed in July 2025
Reviewed: 5 July 2025
Sylvia
IrelandNothing
Beautiful modern hotel, very quiet, great adults only escape
Stayed in July 2025
Reviewed: 4 July 2025
Ron
IrelandAmazing from start to finish…. Got a beautiful room, food was excellent! The staff were really good especially Mateo on the front desk…. He couldn’t have been nicer and big future ahead for him. We will stay again!
Stayed in July 2025
Reviewed: 3 July 2025
Jacqueline
United KingdomNothing
The pool was lovely and warm and very clean. The breakfast choice was so good especially choosing off the menu’s The room exceeded our expectations
Stayed in June 2025
Reviewed: 28 June 2025
Imelda
IrelandNo complaints.
Everything
Stayed in June 2025
Reviewed: 26 June 2025
Julie
United KingdomNothing
Everything was perfect. Staff are always very professional and friendly. Welcomed with a glass of champagne and taken to our room where a bottle of bubbly was chilling in a bucket of ice. Extremely clean and welcoming.
Stayed in June 2025
Reviewed: 26 June 2025
Raymond
United KingdomLocation, decor, hot tub, rooms, lab amazing hotel.
Stayed in May 2025
Reviewed: 22 June 2025
Jamie
United KingdomBeds not the most comfortable, and entertainment was pretty average.
Thought the staff and breakfast were amazing
Stayed in June 2025
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