Reina Sofía, 23, 35510 Puerto del Carmen, Spain
#97 of 930 hotels in Puerto del Carmen
Guests' ChoiceBased on 429 hotel reviews
9.1Cleanliness
9.5
Comfort
9.6
Location
8.6
Facilities
9.3
Staff
9.7
Value for money
8.6
Free WiFi
9.3
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End of dialog contentReviewed: 14 January 2025
Dave
United KingdomEverything was great
Location & lovely staff
Stayed in January 2025
Reviewed: 11 January 2025
James
United KingdomPool bar does not open until after 11 am some days was later,its a shame because everything they do is really nice.
Spotlessly clean and reception staff were lovely :)
Stayed in January 2025
Reviewed: 10 January 2025
Mihaela
RomaniaFirst, if you say you have a spa with sauna, steambath and jacuzzi at a 5 star boutique hotel, you have to mention that is not for free! Nowhere else in similar places I had to pay for this services, 40 euro/day, to acces some of these facilities that hotel presented as included, because I verified in their presentation, website and intern app, is nowhere mentioned. So , i understand that if you want a massage, a facial or other trataments you have to pay. But you cannot present yoursefl as a spa hotel boutique and ask for money to acces the sauna at the reception!!! Huge disapoiment. The pool is nice, heated, but is maximum 1.10 m so you cannot swim, just soak.
Stunning place, great arhitecture, everything, every corner shows very much care. Great staff, large room, extraordinary terrace, stunning views, staff excelent. Breakfast very tastefull and with many, many choices.
Stayed in January 2025
Reviewed: 9 January 2025
Mandy
IrelandFood was excellent, Staff were very friendly
Stayed in January 2025
Reviewed: 2 January 2025
James
United KingdomCould of done with a double bed 2 singles wasn’t ideal and it didn’t help that it was on wheels
Lovely place very friendly staff breakfast was great loads to choose from
Stayed in January 2025
Reviewed: 26 December 2024
Caroline
United KingdomEverything,such a beautiful setting.
Stayed in December 2024
Reviewed: 25 December 2024
Wendy
IrelandThere was nothing that we didn't like.
Everything the hotel was beautiful
Stayed in December 2024
Reviewed: 11 December 2024
Christine
IrelandFriendly staff Clean and comfortable rooms Good food
Stayed in December 2024
Reviewed: 10 December 2024
Aidan
IrelandBreakfast and room were excellent
Stayed in December 2024
Reviewed: 8 December 2024
Janet
IrelandEverything from check in to leaving was excellent. Staff were extremely friendly & helpful. Breakfast, pool, roof terrace & room were all top class.
Stayed in December 2024
Reviewed: 8 December 2024
Rob
United KingdomThe suites were a great size and really well appointed. Facilities around the hotel were first class and very comfortable and clean, fantastic pool area where you don't feel overcrowded. Food was really good with a lovely breakfast buffet But overall the staff were amazing and really made the hotel and our stay 10/10
Stayed in December 2024
Reviewed: 7 December 2024
Philip
Isle of ManIt’s a bit out of town
The sun beds around the pool are exceptionally comfortable. 5 inch thick memory foam with Rowling covers that are changed daily. Plenty of them also
Stayed in December 2024
Reviewed: 5 December 2024
Anne-marie
IrelandNothing
Absolutely everything..staff especially so kind and helpful
Stayed in December 2024
Reviewed: 5 December 2024
Fionan
IrelandNothing
Lovely hotel, the food was amazing,the staff were lovely would definitely recommend staying there
Stayed in December 2024
Reviewed: 3 December 2024
Sandra
IrelandNothing
Peace and quiet, such friendly staff, so obligingly helpful
Stayed in November 2024
Reviewed: 28 November 2024
Emma
IrelandA little overpriced
Staff, Rooms & Food and how relaxing it was
Stayed in November 2024
Reviewed: 8 November 2024
Michele
United KingdomThe shower was not powerful and not particularly warm.
The staff were outstanding and so welcoming. The breakfast was delicious . Special shout out to Ruben. The ala carte restaurant served wonderful cocktails . The environment was super clean and beautifully minimalist and the pool was the perfect temperature
Stayed in November 2024
Reviewed: 8 November 2024
Niamh
Irelandnot a negative but pool is really shallow, more of a relaxing pool which is nice , just can’t really swim in it.
Beautiful property with all individual suites. In a quieter part of old town so very peaceful, has a lovely chilled vibe .Food was amazing ,staff so friendly and couldn’t do enough for you
Stayed in November 2024
Reviewed: 3 November 2024
Antonia
United KingdomAbsolutely fabulous hotel, staff cannot do enough for you and the facilities are stunning. Rooms are huge and have everything you could possibly need including luxury toiletries, mini bar, two tv's and bluetooth speakers. Only a short walk or taxi journey to the seafront so in an ideal location.
Stayed in November 2024
Reviewed: 30 October 2024
Barbara
United KingdomIt was described as having a spa, but in actual fact it does not. You can however book treatments and the treatment I had was excellent massage. I think that if they develop the spa so there was a Jacuzzi steam and sauna that would make it perfect.
The staff were very helpful, the food was excellent and it was very clean and relaxing
Stayed in October 2024
Reviewed: 28 October 2024
Gary
United KingdomWe could not have had a better stay in this hotel.
Breakfast was amazing with an overwhelming number of options at the buffet and food cooked to order. Pool and chillout areas were comfortable and relaxing, with drinks and snacks brought to our loungers. Friendly staff that can't do enough for you. Breath taking views of the sea right outside our balcony. The cocktails in Kentia Bar were out of this world!
Stayed in October 2024
Reviewed: 23 October 2024
Katie
IrelandI cannot pick any fault.
Breakfast was amazing. The choice of food and the fresh breads, fruits, pastries was amazing. The staff were very welcoming in the morning and very accommodating. They opened the breakfast room for us half an hour early so we could grab a light bite before our flight. The hotel area was very private, clean and had a very intimate feel around it. I most defiantly will be returning here again.
Stayed in October 2024
Reviewed: 8 October 2024
Jacqueline
IrelandHighly recommend , beautiful, clean, relaxing, fabulous pool area, food, even nicer in reality, very comfortable bed, lovely staff ,we will be back
Stayed in October 2024
Reviewed: 11 September 2024
Juan
SpainPool staff short; noone to curb reservations of recliners which allows many people to place towels to reserve recliners that go unused for hours, even full days
Pool, location, rooms, breakfast, friendly staff
Stayed in August 2024
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