No issues at all tbh

The rooms were spacious and exceptionally well presented, an excellent pool and bar area with a high end evening bar. Great staff and a really nice hotel.

Stayed in May 2024

Nothing

The location was excellent, the building very stylish and the staff wonderful.

Stayed in May 2024

Chairs on balcony not too comfy

Spacious suite with private balcony and sea view

Stayed in April 2024

great selection, even a good selection of Gluten Free cerials and bread

Stayed in March 2024

Parts of room looking a little tired.

Hot tub, tea/coffee makers and pool area. Breakfast exceptional.

Stayed in February 2024

Nothing

Great design. The rooms are great

Stayed in March 2024

Having to leave!

All the staff and facilities were excellent, The layout of the hotel site , the lovely rooms were all great. Breakfast offerings were exceptional. We were gratefully given a free upgrade to a room with a private hot tub which was so lovely and for which are very thankful.

Stayed in February 2024

The bed made a noise every time you moved as it was like a camp bed Although the breakfast was very good at busy times the staff were overwhelmed and service was slow. A suggestion for improvement would be to have tea and coffee making facilities to help the situation

Peace The layout of the rooms was excellent Staff were extremely friendly and helpful

Stayed in February 2024

Nothing.

Staff were all exceptional and extremely helpful. Top class hotel.

Stayed in February 2024

Nothing

The property was beautiful and spacious rooms with excellent sunbathing facilities! 5 star

Stayed in February 2024

Our room was right on the corner of a triangle shaped group of rooms so our “terrace” was tiny with no lie back sun loungers.

The abundance of sun loungers. The beautiful scent that greets you as arrive into reception. The Rituals toiletries. The staff. The food. The ambience.

Stayed in January 2024

Nothing

Breakfast was fantastic Room amazing Pool also amazing

Stayed in January 2024

The only very small thing was that the air con wouldn't work properly but as we went in December and the temp was only in the low 20's it didnt affect us too much .

The staff were excellent and soo friendly and couldn't do enough for you . The facilities were fantastic and everything was always very clean , neat and tidy . It was a fantastically well run hotel and I would definately recommend staying here ! It's also child free and soo quiet and relaxing and just a few minutes walk from Playa Del Carmen centre and the quay side .

Stayed in December 2023

Could not fault anything.

Everything was absolutely perfect in La Isla y El Mar Hotel. Can't fault anything. The room with pool view was perfect, the breakfast was amazing, the restaurant meals delicious, perfect location in Puerto Del Carmen and all the staff were really brilliant, friendly, helpful and provided a fabulous service. I would very highly recommend this hotel and my wife and I will certainly be returning. It's one of the best holiday's we've had. The perfect hotel in which to celebrate our 30 years of marriage.

Stayed in November 2023

Best quality of food I've eaten in a holiday resort in a long time. Couldn't fault it.

Stayed in November 2023

House keeping took away our dirty glasses and mugs without replacing them but they quickly replaced them after we called them on the second morning. We stayed 3 nights and asked for ice for the first three days but the ice bucket only actually turned up on the first day.

It is probably the best hotel in lanzarote

Stayed in November 2023

Nothing!

Breakfast was great with lots of choice and very good quality food. Omelettes and pancakes were amazing. Staff were very friendly and extremely helpful. Would definitely recommend this hotel and stay there again

Stayed in November 2023

Nothing

Welcome , facilities and sun bed area were outstanding

Stayed in October 2023

Leaving to come back to the dreary rainy UK.

The most prevalent thing which stood out was the kindness and respect of all the hotel staff. From the cleaners to the hotel owners they were all equally all for the customer and ensuring the stay was unforgettable.

Stayed in October 2023

Bathroom not enough shelves to lay out our cosmetics plus need more plugs next to mirrors.

The whole experience was vey good our 2nd time here we will go back again.sli

Stayed in October 2023

Nothing

It was spotlessly clean and staff were brilliant

Stayed in October 2023

Only disappointment was the inability to log into our Netflix account on the room tv’s. Reception said it was a licensing issue which it may be but we have been able to this elsewhere. Would be nice I’d they could sort that as we were there during the recent heat wave and had to spend more time than usual in the room.

Very smart and comfortable hotel. Large enough to have everything you want but not to large to be impersonal. Staff were as you would expect from its 5 star rating as were the rooms and facilities. Will definitely return.

Stayed in October 2023

Would have liked total sea view but we didn't book that next time for sure

Breakfast was absolutely beautiful great choices very friendly staff from the time we arrived reception very helpful and friendly..cleaning excellent restaurant excellent.

Stayed in October 2023

Seating in the bar not very comfortable

Friendly staff, clean rooms and modern, sun beds very comfortable.

Stayed in October 2023