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Reviews of La Isla y el Mar, Hotel Boutique 5 stars

Reina Sofía, 23, 35510 Puerto del Carmen, Spain

#132 of 951 hotels in Puerto del Carmen

Guests' Choice

Review score

Based on 385 hotel reviews

9.1

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.5

  • Location

    8.6

  • Facilities

    9.1

  • Staff

    9.7

  • Value for money

    8.5

  • Free WiFi

    9.0

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Showing 1 – 25

  • Reviewed: 4 September 2025

    10
    Fantastic
    • Leisure trip
    • Couple
    • Premium Suite (2 Guests)
    • Stayed 7 nights
    • Submitted via mobile

    Nothing!

    From start to finish the staff couldn’t have done anymore and are a credit to the hotel.

    Stayed in August 2025

  • Reviewed: 3 September 2025

    10
    Fabulous.
    • Leisure trip
    • Group
    • Suite (2 Guest)
    • Stayed 6 nights
    • Submitted via mobile

    The tap in the bathroom. Difficult to get a steady stream of water.

    Great, good options, but realised late you could order from the menu as well.

    Stayed in September 2025

  • Reviewed: 31 August 2025

    10
    10/10 stay
    • Leisure trip
    • Couple
    • Suite (2 Guest)
    • Stayed 4 nights
    • Submitted via mobile

    A shuttle bus would for getting to and from the main strip would be a great option, but we really didn’t mind the walk!

    Everything was absolutely amazing!! Reception staff are so friendly, so clean all over, great atmosphere

    Stayed in August 2025

  • Reviewed: 27 August 2025

    10
    Fantastic and would love to stay again.
    • Leisure trip
    • Couple
    • Junior Suite with Pool View (2 Guests)
    • Stayed 1 night
    • Submitted via mobile

    Manuel on the front desk was fantastic - give that man a raise!

    Stayed in August 2025

  • Reviewed: 26 August 2025

    9.0
    Restfull
    • Leisure trip
    • Solo traveller
    • Suite (2 Guest)
    • Stayed 1 night
    • Submitted via mobile

    No change at the outdoor pool

    The scenery

    Stayed in August 2025

  • Reviewed: 26 August 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Suite with Balcony (2 guests)
    • Stayed 3 nights
    • Submitted via mobile

    Great location, fantastic service, wonderful breakfast, spotlessly clean, fabulous room.

    Stayed in August 2025

  • Reviewed: 23 August 2025

    10
    Incredible, cozy and welcoming
    • Leisure trip
    • People with friends
    • Suite (2 Guest)
    • Stayed 7 nights
    • Submitted via mobile

    Everything! The whole stay was incredible, we traveled for a relaxing holiday and we got what we needed in La isla y el mar. We got princess treatment there, all the staff were extremely friendly and welcoming. The room was vast clean and very cosy either everything you will need. Breakfast was also perfect every morning and well organised. The location also is perfect near to the beach and restaurant. A plus for the jacuzzi side in the pool, so relaxing after a day in the pool or beach. I will definitely come back

    Stayed in August 2025

  • Reviewed: 22 August 2025

    9.0
    A true gem tucked away.
    • Leisure trip
    • Couple
    • Suite (2 Guest)
    • Stayed 7 nights
    • Submitted via mobile

    It was all truly perfect but if being harsh more umbrellas and ideally another deeper pool but neither of these issues impacted on our holiday

    Superb boutique hotel a short walk from all the attractions. Staff were exceptional and the overall hotel was spotless. Breakfast was excellent. Bottle of cava on arrival 🥰

    Stayed in August 2025

  • Reviewed: 12 August 2025

    10
    Excellent, would recommend to friends
    • Leisure trip
    • Couple
    • Suite (2 Guest)
    • Stayed 6 nights
    • Submitted via mobile

    Buffet in the evening could have been more substantial for non Spanish guests.

    Pool and pool bar

    Stayed in August 2025

  • Reviewed: 11 August 2025

    10
    Fabulous luxury stay
    • Leisure trip
    • Group
    • Junior Suite with Pool View (2 Guests)
    • Stayed 3 nights
    • Submitted via mobile

    Beds could be more luxurious given the rooms and hotel style No shuttle to beach

    Idyllic, quiet hotel, friendly staff, excellent food and great cocktails.

    Stayed in August 2025

  • Reviewed: 5 August 2025

    9.0
    Lovely break
    • Leisure trip
    • Couple
    • Suite (2 Guest)
    • Stayed 4 nights
    • Submitted via mobile

    Noisy guests in neighbouring room, but no fault of the hotel.

    Swimming pool and breakfast were fantastic. Nice hotel.

    Stayed in July 2025

  • Reviewed: 26 July 2025

    10
    Brilliant holiday in a brilliant hotel
    • Leisure trip
    • Couple
    • Suite (2 Guest)
    • Stayed 4 nights
    • Submitted via mobile

    Nothing

    The breakfast was top class and the staff are amazing

    Stayed in July 2025

  • Reviewed: 22 July 2025

    8.0
    Nice stay
    • Leisure trip
    • Couple
    • Suite with Balcony (2 guests)
    • Stayed 4 nights
    • Submitted via mobile

    The room interior was somewhat underwhelming and tired for a 5 star. We did also feel that the pool size for the ratio of guests didn’t fit with capacity.

    Staff were amazing, couldn’t have been more helpful.

    Stayed in June 2025

  • Reviewed: 21 July 2025

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Junior Suite with Pool View (2 Guests)
    • Stayed 5 nights
    • Submitted via mobile

    The track up from the strip, although taxis were very accessible and the walk was definitely good for us especially after all the lovely food and cocktails 😊

    Staff were excellent, friendly, fun, informative, accommodating and very compassionate and genuine regarding a family bereavement before we travelled. Hotel room was spotless Pool area was lovely so was the bar in this area. Breakfast was great - fabulous selection The restaurant was beautiful and the food was stunning. Cocktails were also excellent and a bit of a show piece. We usually stay at different hotels when we visit Lanzarote, just to try them out but I would definitely come back to eat at Kentia if we stay at a different hotel next time. Thank you all, we had such a lovely time.

    Stayed in May 2025

  • Reviewed: 15 July 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Suite (2 Guest)
    • Stayed 4 nights
    • Submitted via mobile

    The hotel was quiet at night time not much of an atmosphere in the cocktail lounge .The drinks were too expensive.The menus for dinner were not much choice.We only had the buffet one of the nights.Never felt like having dinner there .Even though most hotels we stay we would have dinner a couple of times .l all

    The greeting as we entered the hotel was warm and pleasant.Andrien at reception was very helpful and helped us with staying an extra day. The breakfast was excellent at the hotel

    Stayed in June 2025

  • Reviewed: 13 July 2025

    10
    Couple birthday trip
    • Leisure trip
    • Couple
    • Suite with Balcony (2 guests)
    • Stayed 6 nights
    • Submitted via mobile

    Lovely rooms and pool area amazing breakfast, a nice distance from the main strip and beach close to walk or 3 euro in a taxi. Friendly staff.

    Stayed in July 2025

  • Reviewed: 8 July 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Suite (2 Guest)
    • Stayed 7 nights
    • Submitted via mobile

    No complaints and that is sincere

    Every thing. The choice of breakfast was fantastic. Suited my healthy option. Facilities spotless. Staff accommodating. Suite was comfortable and spotless. Room clean everyday. I used the gym 4 of my 8 day stay. I would def stay again and highly recommend it.

    Stayed in July 2025

  • Reviewed: 5 July 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Suite (2 Guest)
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Beautiful modern hotel, very quiet, great adults only escape

    Stayed in July 2025

  • Reviewed: 4 July 2025

    10
    Best hotel on the Island!
    • Leisure trip
    • Couple
    • Suite (2 Guest)
    • Stayed 1 night
    • Submitted via mobile

    Amazing from start to finish…. Got a beautiful room, food was excellent! The staff were really good especially Mateo on the front desk…. He couldn’t have been nicer and big future ahead for him. We will stay again!

    Stayed in July 2025

  • Reviewed: 3 July 2025

    10
    We had a fantastic time especially after my Husband had been in hospital
    • Leisure trip
    • Couple
    • Suite (2 Guest)
    • Stayed 6 nights

    Nothing

    The pool was lovely and warm and very clean. The breakfast choice was so good especially choosing off the menu’s The room exceeded our expectations

    Stayed in June 2025

  • Reviewed: 28 June 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Suite (2 Guest)
    • Stayed 1 night
    • Submitted via mobile

    No complaints.

    Everything

    Stayed in June 2025

  • Reviewed: 26 June 2025

    10
    Perfect holiday break and very relaxing
    • Leisure trip
    • Couple
    • Suite with Balcony (2 guests)
    • Stayed 7 nights
    • Submitted via mobile

    Nothing

    Everything was perfect. Staff are always very professional and friendly. Welcomed with a glass of champagne and taken to our room where a bottle of bubbly was chilling in a bucket of ice. Extremely clean and welcoming.

    Stayed in June 2025

  • Reviewed: 26 June 2025

    10
    A beautiful 5 star butique hotel
    • Leisure trip
    • Couple
    • Premium Suite (2 Guests)
    • Stayed 3 nights
    • Submitted via mobile

    Location, decor, hot tub, rooms, lab amazing hotel.

    Stayed in May 2025

  • Reviewed: 22 June 2025

    8.0
    Very good
    • Couple
    • Suite (2 Guest)
    • Stayed 4 nights
    • Submitted via mobile

    Beds not the most comfortable, and entertainment was pretty average.

    Thought the staff and breakfast were amazing

    Stayed in June 2025

Showing 1 – 25

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