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Reviews of La Isla y el Mar, Hotel Boutique 5 stars

Reina Sofía, 23, 35510 Puerto del Carmen, Spain

#97 of 930 hotels in Puerto del Carmen

Guests' Choice

Review score

Based on 429 hotel reviews

9.1

Score breakdown

  • Cleanliness

    9.5

  • Comfort

    9.6

  • Location

    8.6

  • Facilities

    9.3

  • Staff

    9.7

  • Value for money

    8.6

  • Free WiFi

    9.3

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Showing 1 – 25

  • Reviewed: 14 January 2025

    10
    Amazing location & lovely & quiet
    • Leisure trip
    • Couple
    • Suite with Balcony (2 guests)
    • Stayed 3 nights
    • Submitted via mobile

    Everything was great

    Location & lovely staff

    Stayed in January 2025

  • Reviewed: 11 January 2025

    9.0
    Really nice stay and will definitely book again.
    • Leisure trip
    • Couple
    • Suite with Balcony (2 guests)
    • Stayed 5 nights
    • Submitted via mobile

    Pool bar does not open until after 11 am some days was later,its a shame because everything they do is really nice.

    Spotlessly clean and reception staff were lovely :)

    Stayed in January 2025

  • Reviewed: 10 January 2025

    9.0
    Extraordinary but with a but.....
    • Leisure trip
    • Couple
    • Suite (2 Guest)
    • Stayed 3 nights
    • Submitted via mobile

    First, if you say you have a spa with sauna, steambath and jacuzzi at a 5 star boutique hotel, you have to mention that is not for free! Nowhere else in similar places I had to pay for this services, 40 euro/day, to acces some of these facilities that hotel presented as included, because I verified in their presentation, website and intern app, is nowhere mentioned. So , i understand that if you want a massage, a facial or other trataments you have to pay. But you cannot present yoursefl as a spa hotel boutique and ask for money to acces the sauna at the reception!!! Huge disapoiment. The pool is nice, heated, but is maximum 1.10 m so you cannot swim, just soak.

    Stunning place, great arhitecture, everything, every corner shows very much care. Great staff, large room, extraordinary terrace, stunning views, staff excelent. Breakfast very tastefull and with many, many choices.

    Stayed in January 2025

  • Reviewed: 9 January 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Suite (2 Guest)
    • Stayed 7 nights

    Food was excellent, Staff were very friendly

    Stayed in January 2025

  • Reviewed: 2 January 2025

    9.0
    Lovely place breakfast great staff very friendly will definitely go back hopefully it mine a little cheaper!!!!
    • Leisure trip
    • Couple
    • Suite (2 Guest)
    • Stayed 6 nights
    • Submitted via mobile

    Could of done with a double bed 2 singles wasn’t ideal and it didn’t help that it was on wheels

    Lovely place very friendly staff breakfast was great loads to choose from

    Stayed in January 2025

  • Reviewed: 26 December 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Suite (2 Guest)
    • Stayed 1 night
    • Submitted via mobile

    Everything,such a beautiful setting.

    Stayed in December 2024

  • Reviewed: 25 December 2024

    10
    Exceptional
    • Couple
    • Suite with Balcony (2 guests)
    • Stayed 10 nights
    • Submitted via mobile

    There was nothing that we didn't like.

    Everything the hotel was beautiful

    Stayed in December 2024

  • Reviewed: 11 December 2024

    10
    Relaxing
    • Leisure trip
    • Couple
    • Suite (2 Guest)
    • Stayed 4 nights
    • Submitted via mobile

    Friendly staff Clean and comfortable rooms Good food

    Stayed in December 2024

  • Reviewed: 10 December 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Suite (2 Guest)
    • Stayed 7 nights
    • Submitted via mobile

    Breakfast and room were excellent

    Stayed in December 2024

  • Reviewed: 8 December 2024

    10
    Excellent we will definitely stay again.
    • Leisure trip
    • Couple
    • Suite (2 Guest)
    • Stayed 6 nights
    • Submitted via mobile

    Everything from check in to leaving was excellent. Staff were extremely friendly & helpful. Breakfast, pool, roof terrace & room were all top class.

    Stayed in December 2024

  • Reviewed: 8 December 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Suite (2 Guest)
    • Stayed 6 nights
    • Submitted via mobile

    The suites were a great size and really well appointed. Facilities around the hotel were first class and very comfortable and clean, fantastic pool area where you don't feel overcrowded. Food was really good with a lovely breakfast buffet But overall the staff were amazing and really made the hotel and our stay 10/10

    Stayed in December 2024

  • Reviewed: 7 December 2024

    8.0
    Very nice. Lovely smile staff
    • Leisure trip
    • Couple
    • Suite with Balcony (2 guests)
    • Stayed 7 nights
    • Submitted via mobile

    It’s a bit out of town

    The sun beds around the pool are exceptionally comfortable. 5 inch thick memory foam with Rowling covers that are changed daily. Plenty of them also

    Stayed in December 2024

  • Reviewed: 5 December 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Suite (2 Guest)
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Absolutely everything..staff especially so kind and helpful

    Stayed in December 2024

  • Reviewed: 5 December 2024

    10
    Great choice
    • Leisure trip
    • Couple
    • Suite (2 Guest)
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Lovely hotel, the food was amazing,the staff were lovely would definitely recommend staying there

    Stayed in December 2024

  • Reviewed: 3 December 2024

    10
    Peaceful, recharge battery, beautiful friendly staff.
    • Leisure trip
    • People with friends
    • Suite (2 Guest)
    • Stayed 7 nights
    • Submitted via mobile

    Nothing

    Peace and quiet, such friendly staff, so obligingly helpful

    Stayed in November 2024

  • Reviewed: 28 November 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Junior Suite with Pool View (2 Guests)
    • Stayed 3 nights
    • Submitted via mobile

    A little overpriced

    Staff, Rooms & Food and how relaxing it was

    Stayed in November 2024

  • Reviewed: 8 November 2024

    10
    A beautiful boutique hotel with amazing committed staff
    • Leisure trip
    • Couple
    • Junior Suite with Pool View (2 Guests)
    • Stayed 4 nights

    The shower was not powerful and not particularly warm.

    The staff were outstanding and so welcoming. The breakfast was delicious . Special shout out to Ruben. The ala carte restaurant served wonderful cocktails . The environment was super clean and beautifully minimalist and the pool was the perfect temperature

    Stayed in November 2024

  • Reviewed: 8 November 2024

    8.0
    Fabulous stay , would definitely return
    • Leisure trip
    • Couple
    • Junior Suite with Pool View (2 Guests)
    • Stayed 8 nights
    • Submitted via mobile

    not a negative but pool is really shallow, more of a relaxing pool which is nice , just can’t really swim in it.

    Beautiful property with all individual suites. In a quieter part of old town so very peaceful, has a lovely chilled vibe .Food was amazing ,staff so friendly and couldn’t do enough for you

    Stayed in November 2024

  • Reviewed: 3 November 2024

    10
    10/10 would stay again!
    • Leisure trip
    • Couple
    • Suite with Balcony (2 guests)
    • Stayed 7 nights
    • Submitted via mobile

    Absolutely fabulous hotel, staff cannot do enough for you and the facilities are stunning. Rooms are huge and have everything you could possibly need including luxury toiletries, mini bar, two tv's and bluetooth speakers. Only a short walk or taxi journey to the seafront so in an ideal location.

    Stayed in November 2024

  • Reviewed: 30 October 2024

    9.0
    It was very relaxing in pleasant surroundings
    • Leisure trip
    • People with friends
    • Suite with Balcony (2 guests)
    • Stayed 5 nights
    • Submitted via mobile

    It was described as having a spa, but in actual fact it does not. You can however book treatments and the treatment I had was excellent massage. I think that if they develop the spa so there was a Jacuzzi steam and sauna that would make it perfect.

    The staff were very helpful, the food was excellent and it was very clean and relaxing

    Stayed in October 2024

  • Reviewed: 28 October 2024

    10
    Relaxing and luxurious.
    • Leisure trip
    • Couple
    • Suite with Balcony (2 guests)
    • Stayed 2 nights

    We could not have had a better stay in this hotel.

    Breakfast was amazing with an overwhelming number of options at the buffet and food cooked to order. Pool and chillout areas were comfortable and relaxing, with drinks and snacks brought to our loungers. Friendly staff that can't do enough for you. Breath taking views of the sea right outside our balcony. The cocktails in Kentia Bar were out of this world!

    Stayed in October 2024

  • Reviewed: 23 October 2024

    9.0
    A very luxury stay.
    • Leisure trip
    • Couple
    • Suite (2 Guest)
    • Stayed 3 nights

    I cannot pick any fault.

    Breakfast was amazing. The choice of food and the fresh breads, fruits, pastries was amazing. The staff were very welcoming in the morning and very accommodating. They opened the breakfast room for us half an hour early so we could grab a light bite before our flight. The hotel area was very private, clean and had a very intimate feel around it. I most defiantly will be returning here again.

    Stayed in October 2024

  • Reviewed: 8 October 2024

    10
    everything we expected and more, thank you
    • Leisure trip
    • Couple
    • Junior Suite with Pool View (2 Guests)
    • Stayed 4 nights

    Highly recommend , beautiful, clean, relaxing, fabulous pool area, food, even nicer in reality, very comfortable bed, lovely staff ,we will be back

    Stayed in October 2024

  • Reviewed: 11 September 2024

    9.0
    Excellent, our fourth stay
    • Leisure trip
    • Couple
    • Suite with Balcony (2 guests)
    • Stayed 7 nights
    • Submitted via mobile

    Pool staff short; noone to curb reservations of recliners which allows many people to place towels to reserve recliners that go unused for hours, even full days

    Pool, location, rooms, breakfast, friendly staff

    Stayed in August 2024

Showing 1 – 25

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