De la Cruz, 8, Centro, 28012 Madrid, Spain
#253 of 538 B&Bs and Inns in Madrid
Guests' ChoiceBased on 211 hotel reviews
8.0Cleanliness
8.6
Comfort
8.0
Location
9.4
Facilities
8.0
Staff
9.1
Value for money
8.1
Free WiFi
8.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 10 April 2024
Dave
United KingdomNothing
Nice and clean
Stayed in April 2024
Reviewed: 7 April 2024
Mona
SwedenCheck in time was 2 pm , but got the room at 3 pm after pointing out the time. The receiptionist came up with lame causes for the delay. Booked for 2400 inclusive tax, but had to pay 500 crowns more at the desk. Someone had the tv on whole night and morning in the house. Mention of breakfast in the confirmation, but was denied at the hotel as they do not serve breakfast..
Bra läge.
Stayed in March 2024
Reviewed: 30 March 2024
Annamária
HungaryThere was nothing wrong.
The hotel is very close to the center (app. 5 min.) The staff was very helpful and kind.
Stayed in March 2024
Reviewed: 28 March 2024
Wilbert
NetherlandsIt was just the doorbell when you go in at first night (confusing) but sort out fast.
It was the heart of the city.
Stayed in February 2024
Reviewed: 13 March 2024
Kenneth
United KingdomBedding poor. Noise levels horrendous. Privacy not great. People walking straight past our room. I wish I could take the location and the staff to a better building.
Fantastic staff. Superb location. Heart of the city.
Stayed in March 2024
Reviewed: 10 March 2024
Juan
United StatesConfortable
Excelente localización
Stayed in March 2024
Reviewed: 25 October 2023
Adrian
CanadaToo noisy every night I wasn't able to sleep All night long loud music playing Bathroom smells so bad, sewer smells all over
Location that's it
Stayed in October 2023
Reviewed: 6 October 2023
Herb
United StatesVery small but Very cute room. Spectacular location. Absolutely fantastic staff.
Stayed in October 2023
Reviewed: 5 October 2023
Ilana
IsraelExcellent location, helpful staff
Stayed in September 2023
Reviewed: 28 August 2023
Susan
IrelandNothing
The location was amazing, right in the city centre. Perfect for a short stay. Francisco and Roman were really helpful.
Stayed in August 2023
Reviewed: 1 August 2023
Ishaq
JordanBest location ever for their price range, the room was good and larger than expected the bathroom was great, it was clean and they had room service every day, and the receptionist Leo was great he told us about a couple of places to go in Madrid, I love the stay here 10/10.
Stayed in July 2023
Reviewed: 31 July 2023
Sarah
United StatesNo elevator. Air conditioning broken. I did not stay & they refused credit back nightly charge to my credit card. I will contest this fee
Not much
Stayed in July 2023
Reviewed: 21 July 2023
Waleed
IsraelNot comfort to family at all Too small and can't move or breath
Location
Stayed in July 2023
Reviewed: 26 June 2023
Francis
United StatesBeds, the fact that it was above a night club and all you heard until 6 am were people in the street talking loudly and drinking. They really should tell you. Horrible nights sleep. Some people may like it being above a nightclub???
No breakfast offered. Staff was fantastic. Very attentive. The place was just not very nice for 275 Euro.
Stayed in June 2023
Reviewed: 21 June 2023
Shilpa
United Statesthe room was crammed. The bed sheets were old, faded and looked like they needed to be washed.
location was decent
Stayed in June 2023
Reviewed: 12 June 2023
Luja
United StatesElevator doesn’t exist. And we know after booking.
Clean and neat. Bathroom is nice.
Stayed in June 2023
Reviewed: 11 May 2023
Cencora
GermanyLoud old stairs, no elevator. Loud outside. There is metal pothole cover on a busy street that makes loud noise all night and day.
Clean. Colorful. Staff is friendly and speaks English. Fine for one night.
Stayed in May 2023
Reviewed: 2 May 2023
Colleen
United StatesThe location is affected by outside noise
Location great. Did not get the breakfast.
Stayed in May 2023
Reviewed: 24 April 2023
Tracey
Canadaoutrageous price. it was a busy weekend and I confirmed room for two guests TWO beds and there was only 1 tiny double bed. my acquaintance preferred to go find another bed and since it was too late to find a single room at this point I was forced to pay €200 by myself. when we first arrived they asked us to come back later than 2pm to check in and I was accommodating so it was even later that we discovered the room was not okay. very disappointed! I stayed at 3 other modest hostels during my stay and the others were all perfect.
location great. very simple adequate TINY room.
Stayed in April 2023
Reviewed: 26 December 2022
Saul
Spainvery noisy
Stayed in December 2022
Reviewed: 15 December 2022
Barbeth
PolandRoom and bath room was very small. Sheets was imbrued. Noises were heard from the corridor at night.
Great location. Most of acrattions was very close. We went everywhere by foot. Good communication with staff. In room were dryer, cosmetics, towels and bottles of water. Room was cleaned every day.
Stayed in December 2022
Reviewed: 22 November 2022
Zi'f
Franceextremely noisy: two old fashioned windows not shielding from the street noise. the hotel is above bars and restaurants and the area is noisy until 630AM. door is not sound proffo and as we were close to recpetion we could hear every host coming back after his hangout. I often go to MAdrid usually in 4 star hotels, Iwanted to spend a littel less but the room and service is work 100e per night not 190!!!!!
the position is extremely central, close to bars restaurants metro and in the very center of Madrid
Stayed in November 2022
Reviewed: 10 October 2022
Δωροθέα
GreeceGreat place, in the center of the city, walking distance from a lots of monuments.
Stayed in September 2022
Reviewed: 11 August 2022
Louise
United KingdomGreat location. Super friendly staff
Stayed in August 2022
Reviewed: 11 August 2022
Mohamed
United Arab Emiratesthe room was too small for 3 guests.
the staff location and clean
Stayed in August 2022
Vela Luka, Croatia
Ħal Far, Malta
Fajardo, Puerto Rico
Riverhead, Canada
Belgrade, Serbia
Verona, Italy
Perugia, Italy
Ischia, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content