Plaza San Martín, 5, Centro, 28013 Madrid, Spain
#138 of 451 hotels in Madrid
Guests' ChoiceBased on 1114 hotel reviews
8.7Cleanliness
9.1
Comfort
9.1
Location
9.7
Facilities
8.7
Staff
8.9
Value for money
8.3
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 22 September 2024
Ashley
United StatesGood place
Stayed in September 2024
Reviewed: 20 September 2024
Gloria
Puerto RicoLocation. Clean. Comfortable. Nice
Stayed in September 2024
Reviewed: 20 September 2024
Eileen
United StatesThe room was a good size. Everything was neat and clean and ready when we checked in. There is a beautiful lobby with a bar that you can wait in if your room is not ready. The staff brought our bags to our room for us.
Stayed in September 2024
Reviewed: 18 September 2024
Claudio
United StatesNothing
Great location , very nice hotel , walking distance to everything we needed . Clean room , great desk service .
Stayed in September 2024
Reviewed: 17 September 2024
Alan
United KingdomNo swimming pool or roof terrace.
Position and condition.,
Stayed in September 2024
Reviewed: 17 September 2024
James
United StatesRoom was smaller than I like.
Location Friendly staff
Stayed in September 2024
Reviewed: 16 September 2024
Laksmi
PhilippinesNothing it’s perfect!
Location, amenities, cleanliness and helpful staff.
Stayed in September 2024
Reviewed: 12 September 2024
Maria
AustraliaThe staff in general were fantastic but we found that we had to wait for the English speaking staff to explain and book tours for us.
The location is amazing and easy walking distance to all sights. The restaurants in the area were great. The shopping strip at the back of the Hotel was fantastic and convenient.
Stayed in August 2024
Reviewed: 10 September 2024
Eric
United StatesThe shower had half a glass door which allowed water to get on the floor. The air conditioner condensation line leaked but hotel quickly took care of the issue. No major issues
Room was spacious and very comfortable. Breakfast was fabulous and Staff very accommodating. Location was in the heart of Madrid and in the heart of the action. Would highly recommend this hotel.
Stayed in September 2024
Reviewed: 5 September 2024
Marlene
AustraliaAll good.
Service was very professional always, but exceptional when I asked about some tape for my walking shoe, as within 5 mins some staff attended with glue and spray and secured the sole of my shoe - just exceptional and above expectation. Location was also fantastic, convenient and close to everything but just back from the busy plazas, thus quieter.
Stayed in September 2024
Reviewed: 4 September 2024
Robert
United StatesThe hotel was on a great location, making it a perfect base for our sightseeing around Madrid. The room and bathroom were very modern and super clean!
Stayed in September 2024
Reviewed: 3 September 2024
Matthew
AustraliaN/a
We had a room overlooking the plaza. Nice view and quiet. Room was comfortable, with large bathroom and great shower. Well located, walking distance to key attractions and metro.
Stayed in September 2024
Reviewed: 2 September 2024
Henry
United StatesClean, friendly and beautiful!
Stayed in September 2024
Reviewed: 22 August 2024
Irantalab
CanadaEverything excellent
Stayed in August 2024
Reviewed: 20 August 2024
Nader
QatarNothing
Amazing location in quiet area close to everything we wanted. Staff were ao friendly Rooms are spacious, clean and comfortable. Getting two rooms next to each other was great for family.
Stayed in August 2024
Reviewed: 19 August 2024
Remya
United StatesProximity to attractions
Stayed in August 2024
Reviewed: 13 August 2024
Yazan
JordanNothing, all was perfect.
The location was great, the service was excellent and we had an enjoyable stay and will definitely book again in this property.
Stayed in August 2024
Reviewed: 11 August 2024
Laura
United KingdomN/A we didn’t make full use of facilities at the hotel
Lovely room and excellent location. Staff were welcoming and helpful.
Stayed in August 2024
Reviewed: 6 August 2024
Alfonso
United StatesNothing to complain about
Safety
Stayed in August 2024
Reviewed: 6 August 2024
James
United KingdomGood location
Stayed in August 2024
Reviewed: 5 August 2024
Eileen
United StatesNothing
Excellent Atmosphere Location Staff !
Stayed in August 2024
Reviewed: 29 July 2024
Deataylor
United StatesWe were completely satisfied with the hotel and the staff. The desk staff was very welcoming and the cleaning staff did an excellent job of taking care of our needs and cleaning the room.
The hotel was in a quiet plaza right near a monastery. Madrid Centro is very walkable but if you need Transit there is a metro station within a brief walk. Uber or taxis can pick you up right outside the hotel if need be. We used both types of Transit. It was very hot during our stay so sometimes walking was a bit too much to deal with. We did not eat at the hotel. There are many nearby restaurants but do keep in mind that most places do not open until about 10:00. So you might want to breakfast at the hotel.
Stayed in July 2024
Reviewed: 23 July 2024
Emer
IrelandLovely location and very friendly staff
Stayed in July 2024
Reviewed: 20 July 2024
Rima
LebanonThere's nothing to my knowledge about intelier palacio San Martin to be dislike
A cozy boutique hôtel, charming from the entrance and the hotel square, the lobby, rooms with balcony, the food, the breakfast was delicious, the location is exceptional in the center of Madrid next to all the restaurants, bars and pubs, the flamenco theater , to the supermarkets, tourists attractions and more ... the staff is amazing , very helpful, cheerful, and efficient without exception... I stayed on there 2 nights on the fourth floor where I was enjoying the view and my cozy balcony... then I left to San Sébastien for 4 days, where the staff at the reception kept my luggage in the storage room and came back to intelier palacio San Martin and stayed for 4 more nights and they kept me in the same beautiful room upon my request, everything was beyond expectation and I do strongly recommend Intelier palacio San Martin to evey Tourists, businesses and people ❣️ thank you to all the staff and everyone at the hôtel that made my vacation very easy and pleasant, good luck and keep up the great work, hats off 😀 chapeau bas 💥
Stayed in June 2024
Queenstown, New Zealand
Vecsés, Hungary
Tourves, France
London, UK
Buenos Aires, Argentina
Mangalore, India
Chiang Dao, Thailand
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content