Plaza San Martín, 5, Centro, 28013 Madrid, Spain
#138 of 453 hotels in Madrid
Guests' ChoiceBased on 1112 hotel reviews
8.7Cleanliness
9.1
Comfort
9.1
Location
9.7
Facilities
8.7
Staff
8.9
Value for money
8.3
Free WiFi
8.3
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End of dialog contentReviewed: 27 September 2024
Graham
AustraliaNothing
Location style staff view everything
Stayed in September 2024
Reviewed: 22 September 2024
Ashley
United StatesGood place
Stayed in September 2024
Reviewed: 20 September 2024
Gloria
Puerto RicoLocation. Clean. Comfortable. Nice
Stayed in September 2024
Reviewed: 20 September 2024
Eileen
United StatesThe room was a good size. Everything was neat and clean and ready when we checked in. There is a beautiful lobby with a bar that you can wait in if your room is not ready. The staff brought our bags to our room for us.
Stayed in September 2024
Reviewed: 18 September 2024
Claudio
United StatesNothing
Great location , very nice hotel , walking distance to everything we needed . Clean room , great desk service .
Stayed in September 2024
Reviewed: 17 September 2024
Alan
United KingdomNo swimming pool or roof terrace.
Position and condition.,
Stayed in September 2024
Reviewed: 17 September 2024
James
United StatesRoom was smaller than I like.
Location Friendly staff
Stayed in September 2024
Reviewed: 16 September 2024
Laksmi
PhilippinesNothing it’s perfect!
Location, amenities, cleanliness and helpful staff.
Stayed in September 2024
Reviewed: 12 September 2024
Maria
AustraliaThe staff in general were fantastic but we found that we had to wait for the English speaking staff to explain and book tours for us.
The location is amazing and easy walking distance to all sights. The restaurants in the area were great. The shopping strip at the back of the Hotel was fantastic and convenient.
Stayed in August 2024
Reviewed: 10 September 2024
Eric
United StatesThe shower had half a glass door which allowed water to get on the floor. The air conditioner condensation line leaked but hotel quickly took care of the issue. No major issues
Room was spacious and very comfortable. Breakfast was fabulous and Staff very accommodating. Location was in the heart of Madrid and in the heart of the action. Would highly recommend this hotel.
Stayed in September 2024
Reviewed: 5 September 2024
Marlene
AustraliaAll good.
Service was very professional always, but exceptional when I asked about some tape for my walking shoe, as within 5 mins some staff attended with glue and spray and secured the sole of my shoe - just exceptional and above expectation. Location was also fantastic, convenient and close to everything but just back from the busy plazas, thus quieter.
Stayed in September 2024
Reviewed: 4 September 2024
Robert
United StatesThe hotel was on a great location, making it a perfect base for our sightseeing around Madrid. The room and bathroom were very modern and super clean!
Stayed in September 2024
Reviewed: 3 September 2024
Matthew
AustraliaN/a
We had a room overlooking the plaza. Nice view and quiet. Room was comfortable, with large bathroom and great shower. Well located, walking distance to key attractions and metro.
Stayed in September 2024
Reviewed: 2 September 2024
Henry
United StatesClean, friendly and beautiful!
Stayed in September 2024
Reviewed: 22 August 2024
Irantalab
CanadaEverything excellent
Stayed in August 2024
Reviewed: 20 August 2024
Nader
QatarNothing
Amazing location in quiet area close to everything we wanted. Staff were ao friendly Rooms are spacious, clean and comfortable. Getting two rooms next to each other was great for family.
Stayed in August 2024
Reviewed: 19 August 2024
Remya
United StatesProximity to attractions
Stayed in August 2024
Reviewed: 13 August 2024
Yazan
JordanNothing, all was perfect.
The location was great, the service was excellent and we had an enjoyable stay and will definitely book again in this property.
Stayed in August 2024
Reviewed: 11 August 2024
Laura
United KingdomN/A we didn’t make full use of facilities at the hotel
Lovely room and excellent location. Staff were welcoming and helpful.
Stayed in August 2024
Reviewed: 6 August 2024
Alfonso
United StatesNothing to complain about
Safety
Stayed in August 2024
Reviewed: 6 August 2024
James
United KingdomGood location
Stayed in August 2024
Reviewed: 5 August 2024
Eileen
United StatesNothing
Excellent Atmosphere Location Staff !
Stayed in August 2024
Reviewed: 29 July 2024
Deataylor
United StatesWe were completely satisfied with the hotel and the staff. The desk staff was very welcoming and the cleaning staff did an excellent job of taking care of our needs and cleaning the room.
The hotel was in a quiet plaza right near a monastery. Madrid Centro is very walkable but if you need Transit there is a metro station within a brief walk. Uber or taxis can pick you up right outside the hotel if need be. We used both types of Transit. It was very hot during our stay so sometimes walking was a bit too much to deal with. We did not eat at the hotel. There are many nearby restaurants but do keep in mind that most places do not open until about 10:00. So you might want to breakfast at the hotel.
Stayed in July 2024
Reviewed: 27 July 2024
Guilherme
BrazilThe location is excelent. Most the attractions are located around at a walking distance.
Stayed in July 2024
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