Virgilio, 4 (Ciudad de la Imagen), 28224 Pozuelo de Alarcón, Spain
#5 of 12 hotels in Pozuelo de Alarcón
Guests' ChoiceBased on 176 hotel reviews
8.3Cleanliness
8.7
Comfort
8.6
Location
7.8
Facilities
8.2
Staff
9.2
Value for money
8.2
Free WiFi
7.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 25 September 2024
Olwyn
PortugalNothing
Very comfortable hotel, deserves its 4* rating. Excellent staff.
Stayed in September 2024
Reviewed: 22 August 2024
John
BelgiumNothing
Perfect location for work. Hotel is great value for money
Stayed in July 2024
Reviewed: 18 August 2024
Snehasish
IndiaThere shall be electric kettle and tea/coffee arrangement in rooms.
Friendly staffs and good breakfast.
Stayed in July 2024
Reviewed: 25 June 2024
Steven
United StatesThe property is in need of some cosmetic maintenance. Mostly things like chipped tiles in the bathroom, bungled up corners on furniture and corners. The outside facade needs to be repaired. The courtyard needs to be maintained and maybe have some furniture.
The room was comfortable and large for a European hotel. Everything was clean.
Stayed in June 2024
Reviewed: 5 May 2024
Anatolii
Ukrainevery comfort place. all stuff is good quality
Stayed in May 2024
Reviewed: 29 April 2024
Anahita
SwitzerlandIt’s a bit outdated. The exterior especially needs attention with peeling paint work.
It was clean, the beds were comfortable and the view was fantastic. The staff were very friendly and helpful.
Stayed in April 2024
Reviewed: 29 April 2024
Mohammad
Saudi ArabiaThe hotel needs an urgent maintenance.
Staff are very friendly.
Stayed in April 2024
Reviewed: 17 April 2024
Marie-laure
United StatesA bit far from city centre. Better for business trip at the Ciudad de Imagen
Great big rooms
Stayed in April 2024
Reviewed: 13 February 2024
Phil
United KingdomThe coffee in the coffee machines wasn't hot
Stayed in January 2024
Reviewed: 22 January 2024
Volodymyr
UkraineHotel is located a bit far from center and some taxi drivers can't find it.
Nice hotel to stay for a night
Stayed in November 2023
Reviewed: 6 January 2024
Peresadko
SwitzerlandThe hairdryer annoyed me. Turned off every 2 minutes. And I couldn’t find a sign with phone numbers to contact the reception and order breakfast inthe room. This service may not be available…
Perfect cleanness. Extremely friendly, attentive, courteous staff. The air conditioner worked well in the room. Very convenient design of windows and shutters. We could get a good sleep in the morning. I didn’t find the numbers of receptionist for booking coffee in the room. So I had to go down to the restaurant. But breakfast was prepared instantly! The staff in the restaurant is very nice, thank you!
Stayed in January 2024
Reviewed: 18 December 2023
Luca
ItalyLobby, bar and common spaces in general… perhaps they should start thinking about renovation.
Large rooms, good breakfast, good staff
Stayed in December 2023
Reviewed: 25 November 2023
Tercero
NicaraguaThat were near to my event,
Stayed in November 2023
Reviewed: 7 November 2023
Annaffv
United KingdomNice room, friendly staff. The breakfast in the bar was even better than in the restaurant. Easy to park.
Stayed in November 2023
Reviewed: 4 November 2023
Rene
SpainThe bed was not good
Location
Stayed in November 2023
Reviewed: 16 September 2023
Claudio
AustriaOld furniture and small rooms. No smart TV. Building with poor maintenance
Clean, nice staff. Good garage. Good breakfast and cafeteria. Close distance to Madrid downtown, while being in a quiet location.
Stayed in September 2023
Reviewed: 21 August 2023
Luca
ItalyFacilities are clearly showing their age: old moquette in alleys, scratches on walls and doors etc. You must have a car to reach quickly central Madrid (I was aware, but better state it for other users)
Good price/quality rate and clean, kind staff
Stayed in August 2023
Reviewed: 7 August 2023
Emmanuel
FranceThe hotel from out side looks outdated but inside its not. The room had bretty bad A/C ( not blowing strong or cold) and when I asked the reception they said " we are restricted by the Madrid regulations". Which I'm not sure if it's true or not
The room was big, the bathroom was also large with shower and a separate Tub and bidet. The location is on the outskirts of Madrid about 13 minutes driving to city center so not bad. The parking was for free.
Stayed in August 2023
Reviewed: 14 May 2023
Katherine
United KingdomThe bar closed early.
Stayed in February 2023
Reviewed: 31 March 2023
Rodrigo
PortugalStaff hospitality
Stayed in March 2023
Reviewed: 25 March 2023
Mohamed
Egyptnot as comfortable
very quiet
Stayed in March 2023
Reviewed: 27 February 2023
Stefano
ItalyMissing Gym
Good Location
Stayed in February 2023
Reviewed: 8 January 2023
Keivan
SpainThe breakfast was not wow and was a bit salty.
Stayed in January 2023
Reviewed: 29 December 2022
Javier
United Kingdomnice hotel
Stayed in December 2022
San Tirso de Candamo, Spain
Bang Tao Beach, Thailand
Hanko, Finland
Cambria, USA
Zweisimmen, Switzerland
Arequipa, Peru
Trabzon, Turkey
Buenos Aires, Argentina
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content