Avenida Juan Carlos I, 35, 35510 Puerto del Carmen, Spain
#379 of 879 hotels in Puerto del Carmen
Guests' ChoiceBased on 345 hotel reviews
8.5Cleanliness
9.1
Comfort
9.0
Location
8.4
Facilities
8.7
Staff
9.0
Value for money
8.5
Free WiFi
7.0
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End of dialog contentReviewed: 23 September 2024
Marina
United KingdomNice swimming area, but nit very good snack bar, too much greesy food
Very good location. You can get there from the airport by bus very easy. 20 min. Loads of shops, restaurants, shopping centre
Stayed in September 2024
Reviewed: 21 September 2024
Reuben
United KingdomNot much
Very clean
Stayed in September 2024
Reviewed: 21 September 2024
Timothy
United StatesJust couldn’t be better if we come again we will get the all inclusive, but that was our mistake
It was the absolute perfect location for a seven-year-old and this 54-year-old also had a blast on the waterslides with my son. Our room was right next to the waterslides and I think we spent the whole vacation on the waterslides couldn’t be better Teddy and the staff were wonderful and we are ever in that part of the world again will be staying at the splash again
Stayed in September 2024
Reviewed: 20 September 2024
Kim
IrelandNothing , there was nothing we disliked
Everything, the rooms were spotless, the kids' entertainment during the day and nighttime was really good, the pools with the slides were great fun. It was in a good location, supermarket next door ,just a really nice atmosphere
Stayed in September 2024
Reviewed: 16 September 2024
Arlene
IrelandStaff made an effort to keep guests entertained. Everyone we met was polite and the rooms were nice and clean. Located around a 10 min walk to the main strip so was good to get a few steps in :) Taxi only circa 3 euro if you prefer not to walk back the hills or steps. Couldn’t fault the place - we would stay again.
Stayed in September 2024
Reviewed: 15 September 2024
Rachael
United KingdomExcellent food. Friendly staff. Extremely clean.
Stayed in August 2024
Reviewed: 15 September 2024
Gareth
IrelandThe 1 bed apartment small for family of 4, could do with having some of the 2 bed apartments made accessible. Sun loungers very low and hard, could do with toppers on them. Pool hoist would really make it a grade A accessible resort.
The accessible bathroom very good but could do with some more drainage as bathroom ends up flooded. Resort very accessible, flat and has good ramps. Good exceptional for all inclusive, great selection and good quality. V well organised. Very clean, staff constantly cleaning Entertainers great with kids. Best all inclusive have been to - will def go again.
Stayed in August 2024
Reviewed: 12 September 2024
Tina
Irelandbuffet food left out all day.yes it was covered but in my opinion not safe
very safe,spotlessly clean.
Stayed in September 2024
Reviewed: 5 September 2024
Sarah
IrelandThe only thing I would say is lack of storage in the hotel room. As a family of 4 we had lots of clothes and needed more space to put them. No bin in living area either only a small one in the bathroom. We had a slight issue with a few ants in the sitting room but as long as we kept the balcony door closed it was fine they went away.
The hotel overall was amazing very very clean and staff always helpful. The pools were so fun lifeguard always on duty kids club was amazing our son loved it and the sun loungers beside it make you feel so comfortable as you’re not too far from where they are. The food was amazing the options were endless!
Stayed in September 2024
Reviewed: 31 August 2024
Christina
United KingdomExcellent hotel, staff very friendly. Clean, food choices were fantastic at the all inclusive Rooms were modern and cleaners came 6 days a week. Slides were brilliant, would definitely return
Stayed in August 2024
Reviewed: 21 August 2024
Rosemary
United KingdomWet bar floor every night. Never had that before. Told pool man all he did was spray us more.
All inclusive. Clean comfortable room. Kids happy with the slides.
Stayed in August 2024
Reviewed: 12 August 2024
Rui
United KingdomThe cleaning of the rooms could be more thorough and more attention to detail, ie: cleaning the mirror, replacing dirty cups etc
Excellent fun for kids
Stayed in August 2024
Reviewed: 10 August 2024
Stephen
FranceThe pool was small .It's a 10 minute walk to the centre that's fine going there but coming back it's uphill
The room had air conditioning
Stayed in August 2024
Reviewed: 4 August 2024
David
United KingdomSome broken sun loungers
Water slides for young daughter (4). Good variety of food and drinks. Evening entertainment generally good
Stayed in August 2024
Reviewed: 30 July 2024
Jamie
IrelandVery minor points but if we had to add something. There was no bin in the living area, only in the bathroom. It would have been nice to have one in the living area. Glasses were provided initially but the cleaner would take them and not replace them and the bar wouldn't provide another "glass" until after 6pm only plastic. The path directly outside the hotel was very broken and a bit dangerous (maybe not the hotels responsibility?)
We had the best holiday. Facilities were exceptional. We had a 3 and 5 year old and they had a ball, slide areas were very safe and lifeguards on site daily. Grounds were also very safe and spotlessly clean. Kids were entertained all day and night. Food was very good with a great selection daily and constantly replenished. Esteban was exceptional with the kids and made quality drinks in the snack bar. Rooms were spotless and cleaned daily.
Stayed in July 2024
Reviewed: 29 July 2024
Ann
IrelandThe bathroom was lovely but had a problem, when using the shower the water overflowed and there was water damage on the bathroom door. The apartment was right beside the bar but we needed to pass the apartment and walk around the back and up a flight of stairs to gain entry, no lift in this part.
Pools were great. Location was ok a bit of a walk to the main strip and the old town to get a nice restaurant but there was plenty of bars near by to choose from. Beds were really comfy and the room was lovely.
Stayed in July 2024
Reviewed: 23 July 2024
Laura
United KingdomI personally wish there was a latch on the inside door to the property because of kids staying in the living room.
The splash pools are perfect for young kids with the shallow water meaning you’re not worried about them as much. The food and drinks selection was great too, and the staff at the food truck were always very friendly.
Stayed in July 2024
Reviewed: 11 July 2024
Anthony
United KingdomThe food, staff and hotel rooms were absolutely fantastic
Stayed in July 2024
Reviewed: 7 July 2024
Chloe
IrelandThe food
so much fun
Stayed in July 2024
Reviewed: 4 July 2024
Anthony
IrelandCould change up food a bit lots of the same thing each day
The cleanliness and kids facility’s were fantastic
Stayed in July 2024
Reviewed: 4 July 2024
Ivan
SlovakiaCold weather and cold ocean
Stayed in June 2024
Reviewed: 3 July 2024
Olajumoke
IrelandEverything
Everything
Stayed in June 2024
Reviewed: 28 June 2024
Claire
United KingdomThe salt water pools, my son had a rash every time he went in them
It was clean, the food was really good, always something to eat at every mealtime. The slushy drinks for kids and adults 😜 were a fab touch
Stayed in May 2024
Reviewed: 27 June 2024
Caitriona
IrelandThere was a smell of sewerage a few times especially near the snack area
Very child friendly kids loved it
Stayed in June 2024
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