The first of all- we requested 2 seperate beds, but there was one double. It was not possible to connect immediately for changes. Video check in could be OK, but may be apartment can offer data input by ourself.

Location- close to Old Center, very clean, cozy

Stayed in September 2024

Perfect place for travellers. Quiet place in the heart of Zamora.

Stayed in June 2024

The check-in system is absolutely appalling and needs to be changed immediately. I stayed in this hotel two years ago, and was treated as a valued guest. It’s a wonderful place and offers great value. Two years later, the hotel has been taken over by Alda, and we are now treated, at best, as machines or, at worst, as criminals. I was asked to use automated check-in. I tried this 5 times (a complex process) and each time received a message which said "error interno del servidor" or “internal server error”. There was a button above saying “contactenos” - “contact us”. Clicking this led to “Error 404 - page doesn’t exist”. It was VERY, VERY frustrating. I sent two emails to two potential contact email addresses, ( centrozamora@aldahotels.com and 4980736725-srm5.bhpx.vyfb.a6dt@property.booking.com ) and received no response. I have copies if you need them. When I checked in, I was informed that the company has a “problemo informatico” - a “computer error” - that seems to be well known about, and there seems to be no urgency to fix it. This is TOTALLY, TOTALLY unacceptable and needs to change immediately. There is a separate issue. Using Booking should remove any doubt for both parties. The guest knows that they have a confirmed booking. The hotel knows that, in the event of a default, the booking is underwritten by a guarantee of payment by credit card. It’s a great system that assures fairness. I was therefore dismayed to receive a message that threatened that my booking may be cancelled if I didn’t respond to an SMS request to make a payment (a request that never arrived). The booking was prepaid, and the company should know this and not issue threatening messages. The wording follows: “check your phone and follow the instructions that you will receive by SMS to access the payment platform. In case of not doing it in the indicated period, the hotel may proceed to cancel your reservation.”

Too many companies now are focusing on reducing labour costs, introducing automated systems (that often don’t work) and are losing sight of the value of their customers and our freedom to choose. Summary: 1.If you know that there is a computer problem, don’t expect the guest to use broken system and FIX IT! NOW! 2. Don’t you DARE threaten me with a cancellation of a guaranteed booking which was made in good faith. It was prepaid. 3. The hotel is EXCELLENT. But it will get a low rating from me because of systematic management failure. 4. Please, Booking.com, intervene and tell the Alda management that you will drop them from your search engine until they fix their problems and treat their guests as valued customers.

Stayed in June 2024

I walked on the Camino de Levante, and the day I arrived at this hotel, after walking from Toro, very tired, I had to call repeatedly to gain access to the front door, then go through the "registration process" through the hotel off site staff, who speak basically only Spanish - very fast and difficult for me to understand. Then to actually enter the premises I was given a code which opens the door to the facility. But there are two doors, one with a keypad the other without a keypad. Not knowing which door to open, this was frustrating and it took the assistance of a Spanish hotel client to figure out which door to push upon entering the code. The simple way to deal with such problem would be to place a sign on the unmarked door so one knows it's the door to push to get in. So it took me 45 minutes to finally get into my hotel room dead tired and frustrated. I realize hotel management tries to save money on site personne, but there's got to be better and more customer friendly ways to make things work smoothly. If you do not speak very fluently Spanish, don't go to this hotel, it will be a major pain just to get in. Otherwise the room was fine.

Centrally located near Zamora Plaza Mayor .

Stayed in May 2024

The check-in process was very complicated and via remote video link - not something explained at all at the time of booking. Was all quite stressful at the end of a long tiring day!

The location of the hotel was very good and the room was nice and clean.

Stayed in May 2024

address different to what sent

everything

Stayed in April 2024

- check in process can be improved

- excellent location - clean - wifi was good

Stayed in February 2024

The automatic check in might not suit everyone’s taste. But it’s not a big issue.

Great location, 50 meters away from Calle de San Torcuato, a pedestrian street that leads to Plaza Mayor on one side, and to a great tapas area on the other. Everything was very clean and quiet. The room was not big but it was comfortable

Stayed in September 2023

The electronic entry system was confusing on arrival, tho lady on system spoke good English and was helpful. Ok when we got used to it, but emails were only in Spanish, so we got the codes mixed up at first.. Would be nicer to have someone there, if only on arrival.

Nicely decorated room in good position. Quiet street with excellent restaurant in next door basement. Comfortable bed. All seemed clean and new.

Stayed in September 2023

Good location. In between train and bus station and cathedral. Both 15 to 20 min walks Code system excellent once obtained but impersonal nature of 24 hr reception and trying to talk on noisy street not ideal. The man I spoke with was quite abrupt and seemed impatient. Not ideal. Room super clean. Modernised interesting decor. Comfy bed. Excellent wifi Walls tissue paper thin. Could hear everything. But neighbouring guests very quiet through night Unfortunately I was not aware that my room was very dark with a mainly opaque window into a small interior space. And for the price I did not think it was good value

Stayed in September 2023

It was a perfect stay in a terrific place. The room was as good as we expected. We enjoyed its cleanliness and the good situation downtown

Stayed in August 2023

Nothing really

Very clean room with everything you need

Stayed in March 2023

The host (ess) was extremely friendly and helpful, describing the town and places to see.

Stayed in July 2022

Very good quality of beds and shower. in fact, very good quality all around! Extremely helpful and charming host. Restaurants around the corner. A perfect stay in a surprisingly beautiful town.

Stayed in April 2022

nothing

everything

Stayed in December 2021

No one actually works here, there’s a fully automated check in system that requires smart phone use to access. They are VERY strict about the check in time and won’t even engage with you through the check in system before your time starts. Door to the room requires smart phone use to unlock. No facilities whatsoever, the price is for your room/bathroom alone which is not even large, smelled like smoke, and directly above a popular restaurant so we could hear loud families well into the night. There are plenty of other options to stay, choose one of those, this isn’t worth it.

The location is the only thing to like— skip this “hostel” and go somewhere staffed with humans.

Stayed in August 2024

You have to skype the reception, noise, cleaning staff nocking doors early morning, dirty towel, dirty shower

Cheap, comfortable bed, location

Stayed in August 2024

Everything was wonderful

It’s very tastefully decorated, central in Zamora. Wonderful rooms. Fun DIY check in system with an online receptionist to help you.

Stayed in July 2024

there was a little screen to talk to. no reception

location

Stayed in May 2024

Check in was a complete disaster.

De rust.

Stayed in April 2024

The room is awful. If I say it is small it would be an overstatement and it was also very dirty. But the worse is not even that… There is a freaking green light that was impossible to turn off, which completely destroyed our night of sleep. Worst experience I ever had among more than a hundred accommodations that I’ve stayied in my life!!!

Nothing

Stayed in March 2024

Nothing.

I liked everything about this place, especially the price.

Stayed in December 2023

The hotel does not have a 24-hours personalized service from the video door entry systems installed: No one works there before 2:00pm It took 30min waiting at the door with our bags to do the check-in, asking remotely for our documents (they should asked this in advance). The person on the other side, hang up on me without confirming that we got our codes or if we needed anything else (we needed car parking). Our room had the Emergency light ON and flashing at full capacity for 1 hour every other hour since 11:00pm until 05:00 am. No one could sleep and no one there to complaint to fix it. Outside the room (Number 7) was very dirty. No one wants views of hundreds pigeon excrement. There was 10 degrees C outside and our beds were prepared with summer sheets.

Decoration of the room and location

Stayed in October 2023

a little noisy between rooms

everything, especially Sandra, she is so welcoming and patient and helpful

Stayed in May 2023