Avenida Pons i Gash, 15, 17520 Puigcerdà, Spain
#4 of 13 hotels in Puigcerdà
Guests' ChoiceBased on 90 hotel reviews
8.4Cleanliness
8.9
Comfort
8.9
Location
9.5
Facilities
8.5
Staff
8.9
Value for money
7.8
Free WiFi
8.3
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End of dialog contentReviewed: 26 September 2024
Stephen
United KingdomTea and coffee making facilities in the bedroom were poor. Odd selection of pillows on the beds, one good, three exceedingly firm Replacement requested was little better.
Location best of all. Breakfast was good. Staff were very pleasant. Plenty of garage space (but at a cost)
Stayed in September 2024
Reviewed: 15 August 2024
Richard
AndorraThe evening meal was rather disappointing. Ffried eggs at breakfast were stonecold.
breakfast on the first morning good,but when busy on the 2nd am not so good. spa lovely,clean.and very relaxing.
Stayed in August 2024
Reviewed: 28 June 2024
Anne
FranceThe extras do mount up 35 euros per dog, 20 euros for parking and 18 euros for breakfast. We both felt breakfast was overpriced. I am coeliac and need to have gluten free. There was no bread or cereal just a tiny croissant, which was surprising for a 4 star hotel. We had a ground floor room but poor sound insulation between us and the upstairs room made it noisy.
Location is great and it was very dog friendly, even had dog beds, bowls and biscuits for them. The staff were all very friendly and helpful. There was a beautiful garden and a lovely bar in the old house.
Stayed in June 2024
Reviewed: 22 June 2024
Carole
United KingdomExorbitant charge for parking when there is no other option and the fact that a kettle is provided, but no mugs, spoons or coffee! We borrowed some cups from the bar area and fortunately had brought coffee sachets with us. Everything else about this hotel is perfect - luxurious bedding, dressing gowns and utmost comfort, but why provide a kettle if it can’t be used?
Everything. Staff were exceptional. Location second to none.
Stayed in June 2024
Reviewed: 6 June 2024
Grey
AustraliaI prefered the room we stayed in last time. The welcome was a littel austere, but perfectly professional. We´re old so a friendlier welcome would be worth an extra star.
Stayed in June 2024
Reviewed: 12 May 2024
Estepar
SpainI had expected the annex rooms to be a bit more in character with the house but this is only a minor point.
Charming hotel in a really lovely location. Bordering a little man made lake with various types of water birds. Staff were pleasant and helpful. Room was clean and comfortable. Breakfast was good.
Stayed in May 2024
Reviewed: 25 March 2024
Fardiyah
SpainThe room could do with some design improvements of the lighting (more ambience in the room) and more flattering lighting in the bathroom. Another important improvement could be to integrate some sound proofing to the bathroom and place a handle on the door to that makes it easier to slide it open from the inside.
We loved the quiet spot and promixity to a beautiful lake, walking routes and town center. The villa is beautiful and very charming.
Stayed in March 2024
Reviewed: 7 December 2023
Jose
SpainLocación and like view
Stayed in December 2023
Reviewed: 1 November 2023
Gareth
FranceThe room was designed by somebody who doesn't stay in hotels. The wardrobe doors hit the safe door if the safe was open and had left marks on the wood of the door. In the bedroom, a panel could be slid open so that the person in the bedroom could watch the person in the bathroom whether that person liked it or not! The bath was ridiculously short because of a peculiar glass counter that ran wall-to-wall. A longer bath would have been more comfortable. Only one bin and the desk was taken up with the TV leaving no space to work with a laptop in a comfortable position.
The villa is beautiful and the rooms are clean and pleasant. The location is good, with excellent access to the town and its restaurants. Spa is pleasant. The staff were efficient and the car parking was very good if expensive.
Stayed in October 2023
Reviewed: 25 September 2023
Juliazagurskaya
RussiaThe breakfast was a HUGE disappointment! Although the price is high, there is literally nothing to eat. We only got some toasts and few slices of cheese and that was it. My husband made a complaint at the reception, but they did not show much interest, so we left the hotel hungry and angry. I feel like I was robbed. And the indifference of staff makes it even worse. If you decide to stay there, don't choose an option with breakfast included, it's a fraud. And the room could have been cleaner. The ventilation looks like it has never been cleaned.
Amazing location and a nice big bathroom. The room itself is small, but pretty nice.
Stayed in September 2023
Reviewed: 12 September 2023
Trent
AustraliaBasic food for the price
Quiet location close to town
Stayed in September 2023
Reviewed: 7 September 2023
Maciej
SpainI didn't like the layout of the room, the only window was adjacent to the outside arcade corridor, so for privacy reasons we had to have the curtains all time closed, and the room was dark and not connected to the garden because of that.
Stayed in September 2023
Reviewed: 12 August 2023
Jeremy
SpainGround floor rooms open to the path. Bedroom feels a bit cramped although bathroom is a generous size.
Good location for the town. Beautiful unique view from the restaurant. Lovely spa.
Stayed in August 2023
Reviewed: 4 July 2023
Aurea
SpainDogs
Stayed in June 2023
Reviewed: 4 July 2023
Julie
United KingdomIt would have been a nice touch if the private car parking had been free.
The service and staff were excellent. Room was comfortable and clean with a beautiful view of the lake. Lovely situation, close enough to walk to town but in a quiet pretty location.
Stayed in June 2023
Reviewed: 6 June 2023
Jennifer
United StatesThe shower did leak a bit and the air conditioning didn’t seem to work, was fine as we just opened the doors / windows, but was just inconvenient for the price
Great views, our room overlooked the pool. The staff was helpful.
Stayed in June 2023
Reviewed: 13 May 2023
Ben
United KingdomI was surprised by the price to quality ratio. Out of season, in Puigcerdad I would expect a lot more for a €230 room. It was small, the fittings are all a bit tired, and the 30€ breakfast was pretty pathetic. I've had better breakfast in hostels than that. I think its a €120 to €150 place, but not more
Location is amazing, the building is lovley and the staff friendly.
Stayed in May 2023
Reviewed: 8 March 2023
Laura
MexicoThere was an incident with a staff member that made me feel a little uncomfortable. I was dressed down after a jog through the woods and asked about the pool bookings and they sharply asked if I was even a guest. Which took me by surprise, perhaps it was a cultural difference situation and they were only being direct. Everything and everyone else was pleasant.
The stay was satisfactory, to clarify I wasn't disappointed by any stretch of the imagination. The spa services are very nice and the masseuse was friendly and had good pressure which is hard for me to find personally. I loved that the bathroom had heated floors and a deep and long tub. I was also allowed an early check in which came in handy after a long travel day. I did not try the onsite breakfast. The room was very spacious and had a garden view. The hotel has an excellent location, everything is a 10-15 minute walk for the most part.
Stayed in February 2023
Reviewed: 6 February 2023
Wgsalou
SpainParking was very expensive and thought that for the price breakfast could have been included.
The location and staff were very friendly.Sao was great
Stayed in February 2023
Reviewed: 21 October 2022
Alun
United KingdomIt seemed a little lived in!
it’s location
Stayed in September 2022
Reviewed: 10 October 2022
Smatleigh
United KingdomRestaurant was not open on the night we stayed which was not apparent when we booked. Silicon sealant and tile grout in the bathroom needed renovation.
Very comfortable and quiet hotel in nice location. Breakfast good. Good but rather expensive car parking in the underground car park.
Stayed in September 2022
Reviewed: 14 September 2022
Timothy
United KingdomNo dining available during our stay which was problematic seeing as we arrived on a Sunday bank holiday and very little open on a Monday.
Great location just off the main square but peaceful all the same.
Stayed in September 2022
Reviewed: 17 August 2022
Elisabeth
FinlandLovely little hotel, friendly staff, great location, cosy small room, great massage(!)
Stayed in August 2022
Reviewed: 7 August 2022
Douglas
Francelocated by lake, well being pool etc.
Stayed in August 2022
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