Loved everything

Stayed in September 2024

Charge €4 for water left in room Ants in room Heated pool not heated

Beds are extremely comfortable Quiet location Beautiful scenery

Stayed in September 2024

Too many steps and stairs and inconvenient car parking

Amazing staff, excellent breakfast

Stayed in September 2024

Gluten free options

Stayed in August 2024

Only thing was there were some ants in our room the first two days but they did try and do everything to sort out the situation

The property was beautiful even on the drive up ; views were amazing & the interior was beautiful

Stayed in August 2024

There was a storm before we arrived and the hotel was a mess. The air conditioning was not working properly that made 27 degree in the rooms. The pool pump was not worked and needed a replacement therefore the pool was closed a half day. The general cleanliness was a bit under standard and the buildings and pathways were not maintained properly although the rooms inside was well maintained. I also did not like the shared duvets specially when it is hot, but this is probably a me thing.

The location is remote from the busy villages and the see but still close if you drive a car. There is a good serenity and the adults only pool is spectacular. I loved the good food although the breakfast is very busy. The park is very lush.

Stayed in August 2024

Small thing only- the chairs in the outside area for the entertainment area weee very uncomfortable

5 star upgrade since we last stayed in 2019

Stayed in August 2024

The location. You need your own car or taxi. But keep in mind that taxi appears to be a fairly scarce resource in this area.

The premises are nice.

Stayed in August 2024

There could be bigger pools, if not additional pools since they are far from the sea. And to compensate the distance from the beach. Also a nice music by the pool will be good just to make the area more alive with a tolerable volume level of course. A guide/staff to find the designated rooms would also be nice since the buildings are separated from each other. This is based from other Hilton hotels experiences before. But overall the stay was nice.

Exclusivity! We love Hilton for it’s exclusive service. Nice hotel, nice ambience and comfortable rooms.

Stayed in August 2024

Nothing

Modern and well run

Stayed in July 2024

Beautiful hotel, great location for exploring south of the island.

Stayed in July 2024

There was not much to do in the evening but there was a tapas bar/lounge - it was pretty soulless with little food to choose from. The hotel is on a large complex so easy to get lost in it.

I booked this very last minute and was very pleased to be told when we arrived that we had been upgraded to a suite (how lucky)! This is a fabulous hotel set high up in the hills of Paguera with lovely views over the bay and beyond. It had both family and adult sections to choose from. The adult section was peaceful and serene with a restaurant (daytime only when we were there) that had a good choice of food & wines of good quality. There was lots of choice at breakfast

Stayed in July 2024

Nothing

Environment, facilities, staff, breakfast.

Stayed in July 2024

Comfort and courtesy

Excellent choice

Stayed in July 2024

Excellent Breakfast great pools and views

Stayed in July 2024

The room air conditioning was not working properly and this was never rectified by the staff. This took way from the comfort and overall Hilton experience we would have expected.

We really enjoyed the location and the food.

Stayed in July 2024

Nothing really. Everything was really good.

Excellent facilities and beautiful views.

Stayed in July 2024

Many little things left plenty of room for improvement: First of, breakfast was a daily stress routine, very over crowded and usually a queue at peak time. Breakfast itself was good although not great, for example, porridge and yogurts bowls were left open all the time, not very hygienic, and only one little toaster for literally upwards of a 100 people having breakfast at peak time, so always waiting for a chance at the toaster... not a 5* experience I would say. Little cans of water at €4 each, no free refreshments even in reception, a huge contrast to other Hiltons, e.g. Hilton Rose Hall in Jamaica, that offers a lavish choice of free refreshments at the entrance. Had to constantly make trips to the nearest supermarket to stock on water, again not a 5* experience. Our room (2nd floor main building, I think they call it the Lighthouse), had a recurrent drainage smell problem, we asked to have it checked which was promptly done, but as I say it was a recurrent problem. It seemed to come from the AC, never noticed when AC was off. Also, recurrent noise coming from upstairs, nothing drastic, not a major issue but noise insulation could and should be better for a 5* hotel. The dinner options are limited to the €40 plus drinks buffet, there is something they call the 'Tapas bar' menu at the Alma bar, but as a Spanish born person I can guarantee that any resemblance with proper 'tapas' is mere coincidence, with the exception of the ham / cheese platters which were ok, but unfortunately, you cannot have ham / cheese platters every evening... not good for cholesterol :). Talking about the Alma bar, unfortunately the management didn't foresee the amount of people that would use this bar during the Euro matches, staff was super short and a lot of people were complaining, shouting matches included. Talking about Euro matches, surely a 5* hotel could afford larger and better quality TV screens? Etc.

Large hotel with spectacular views and mostly good facilities, great and relaxing adults-only pool (main pool not so great). Location is great if you have a car, otherwise avoid.

Stayed in July 2024

The deposit amount for one day is 50 euros, but it will be returned to you shortly after checkout if you do not spend it on hotel services.

Nice, cozy hotel with good breakfast and spacious rooms. It's in a good location if you have a car, but public transport is inconvenient. The outdoor pools are good, although a bit overcrowded.

Stayed in July 2024

Under staffed at times, they need to stay on top of the pool area during the day, a lot of litter, people’s tables full of glasses and plates. The food round the pool not great

Rooms are spacious, modern and clean Food in main restaurant really nice for breakfast and dinner, plenty of choice and staff are great

Stayed in July 2024

There are a lot of insects in the room

Stayed in July 2024

Some of the bathrooms very cramped - not much space in the shower and in the actual bathrooms. One room smelt of drains. No evening entertainment and taxis to the local town/beach area can sometimes take up to 25 mins to arrive Dinner and breakfast buffet very basic and ran out of items and very hot in the main room . Better to eat out rather than in hotel for dinner. Vending machine „shop“ extremely overpriced: 8 euros for packet of crisps ! No complimentary water in the rooms Family pool does not open until 10am

Location was nice for sunbathing as very breezy and lovely greenery too. Beautiful views. Family pool lovely but busy at times with inflatables and ball games. Staff very friendly and lunch at the paradise bar very good. Renovated rooms were decorated nicely and air con was good in both rooms we had Family suite great with two bedrooms two bathrooms and a lounge area.

Stayed in July 2024

Staff

Staff was quite rude and unnatentive

Stayed in July 2024

Hilton has also kids club now for children to play. They have supervisor there to accompany kids aged from 4 so it is very family friendly.

Stayed in June 2024