Carrer de les Comèdies 22 - 24, Ciutat Vella, 46003 Valencia, Spain
#6 of 155 hotels in Valencia
Guests' ChoiceBased on 898 hotel reviews
9.2Cleanliness
9.5
Comfort
9.6
Location
9.7
Facilities
9.3
Staff
9.6
Value for money
8.9
Free WiFi
8.8
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End of dialog contentReviewed: 23 June 2024
Michelle
Puerto RicoTo very honest I love everything, there’s nothing negative I will mentioned. Maybe, if they can try that the elevator can work more faster.
The excellent customer services. All the staff of all the different area are amazing. The hotel and location the best of best. I will come again.
Stayed in June 2024
Reviewed: 22 June 2024
Kamel
United Arab EmiratesNothing
Amazing Staff 5 stars service Amazing location Clean tidy rooms
Stayed in June 2024
Reviewed: 21 June 2024
Mary
South AfricaThere was absolutely nothing we did not like.. :)
The hotel is absolutely charming, very comfortable and perfectly located. Staff were welcoming and the room was beautifully appointed! The hotel had an excellent restaurant and bar area which was always fully and had a lovely atmosphere.
Stayed in June 2024
Reviewed: 17 June 2024
Mete
TurkeyLocation was perfect. Minimalist but comfy. Breakfast was delicious
Stayed in March 2024
Reviewed: 12 June 2024
Dolores
IrelandAbsolutely nothing
The location was excellent and the staff were outstanding.
Stayed in May 2024
Reviewed: 12 June 2024
Alexandra
Switzerlandextremely clean
Stayed in May 2024
Reviewed: 10 June 2024
Anna
GermanyAbsolutely outstanding!! and personal!! service -travelling a lot and it’s not easy to surprise me- in this boutique hotel jewel in the historic centre of Valencia. I had the amazing room with a beautifully furnished roof top- just a perfect hideaway AND as silent as a church. Heavenly sleep! Food was also excellent, so this stay was one of the best ones I ever experienced on a city trip.
Stayed in June 2024
Reviewed: 5 June 2024
Pierre
LebanonEverything was great only a small comment regarding the smell of food from the restaurants going up to the room which should be fixed
The location is great close to everything, the hotel is nice and clean, the staff are extremely nice and the restaurant has excellent food!
Stayed in June 2024
Reviewed: 4 June 2024
Suvro
IndiaNot too many vegetarian options food wise at the in house restaurant.
Great location close to the center of town and many restaurants closeby. Staff were exceptional, especially Tony. Went out of their way to make our stay comfortable.
Stayed in May 2024
Reviewed: 29 May 2024
Vladyslava
Poland-
Everything was perfect
Stayed in May 2024
Reviewed: 28 May 2024
James
United KingdomWe spent a total of 8 nights in the Helen and found the experience to be excellent overall. We stayed in room 305 and although small it represented a typical boutique hotel in the heart of a busy city. The location was incredible and we walked the entire city over the 8 days. The food, coffee and service overall were amazing. We had a number of small issues with the room which were fixed by the hotel on the same day and we appreciated the speed of service recovery. Tonis was a shining star of the Helen Burger hotel and its people like this who take the experience from a 4 star to a 5 star hotel. You can't put a price on this level of hospitality and I hope the management of the Helen understands just how much of a positive influence he has on everyone walking through the door!
Stayed in May 2024
Reviewed: 21 May 2024
Rebecca
NetherlandsEverything
Stayed in May 2024
Reviewed: 19 May 2024
Georgy
SpainLocation. Room is very nice.
Stayed in April 2024
Reviewed: 10 May 2024
Myriam
Canadaall was good
the aesthetic and location
Stayed in March 2024
Reviewed: 6 May 2024
Wayfarer1
PolandI was welcomed very warmly by receptionist upon my arrival, he was very informative and kind. Hotel is beautifully designed, spot clean and very well designed. Rooms are big and bright with personalized hotel amenities and staff is very polite and helpful.
Stayed in May 2024
Reviewed: 4 May 2024
Tarminus
Estonialocation super good best ever reception-welcome before arrival smiley & kind people design & clean & super quiet room delicious breakfast & quick service
Stayed in May 2024
Reviewed: 3 May 2024
Paul
United Kingdomno faults all good
everything was first class service
Stayed in April 2024
Reviewed: 1 May 2024
Parul
United KingdomRooms a little on the small side
Location and exceptionally friendly and helpful staff
Stayed in April 2024
Reviewed: 29 April 2024
Michelle
CanadaN/a
Everything was exceptional and the people were fantastic.
Stayed in April 2024
Reviewed: 20 April 2024
Kim
United StatesSmall room, tight fit to move around.
Very friendly staff. Great location.
Stayed in April 2024
Reviewed: 17 April 2024
Daria
Czech RepublicGreat, with attention to the details hotel. Special regards to the hotel staff who made our stay special. Breakfast is highly recommended.
Stayed in April 2024
Reviewed: 17 April 2024
Marie
United StatesNothing really. I had an excellent stay after a 24 hours trip from the US and they let me sleep. It was quiet. I will back.
The staff particularly Minerva was very helpful and welcoming. I love that there is a restaurant right there near the lobby that is also very good. The waiters in the morning and evening were friendly and happy. No grumpy people there. The « ensaladilla Rusa » was excellent. The room was comfortable and clean.
Stayed in April 2024
Reviewed: 17 April 2024
Manja
United KingdomThe evenjng meal and service at the restaurant was very disappointing.
Beautifully designed hotel, comfortable rooms, good breakfast
Stayed in April 2024
Reviewed: 15 April 2024
Richard
IrelandTwo lovely balconies in my room.
Stayed in April 2024
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