No parking at the hotel: you need your look for place on the streets (parking is free) but not easy to find. Or park at the mall (about 3 min walk) 50eur for 15 days (buy at the -1 floor of the mall) Honestly it’s worth it.

Great hotel with a perfect location. The view during the breakfast (2nd floor terrace ) is breathtaking!! Worth to come just for that. We here not happy with our room at the beginning, but the hotel changed it the next day for us. Thank you! Breakfast and dinner were delicious every day. Dinner was changed every time. The beach in front of the hotel is not really accessible, but pretty. Just 50meter from the hotel there is an entrance to the pools with ocean water. Amazing! Strongly recommended!!! You can spend all day there, you may bring your drinks and food or purchase at the small cafes and kiosk (ticket -one way entry, you cannot return).

Stayed in May 2024

Location

Stayed in May 2024

They don’t have parking

Great staff, nice view of the ocean. Big room

Stayed in May 2024

Warm welcoming

Stayed in April 2024

No major downsides. I would have appreciated more bakery options for breakfast (croissants were quite tasty though). However, as any hotel in the area it has to cater to visitors from many different parts of the world.

The hotel is in an exceptional, beautiful seafront location that is not too crowded or noisy, perfect for a relaxing holiday stay. The staff was friendly and approachable, and the rooms were clean, reasonably modern, and well equipped. Even more so considering the price! We didn't get to try much of the facilities, but the breakfast balcony next to the sea was definitely super enjoyable on sunny days, and the swimming pool area seemed to be well taken care of.

Stayed in April 2024

Breakfast

Things to do.

Stayed in February 2024

The lack of English speaking staff during breakfast. Running out of some items during the latter part of breakfast.

Obviously the location of the Hotel although flying into the South Airport meant a 1 hour taxi service to the Hotel, but the hotel was located in an ideal spot for food, entertainment . The breakfast cannot be faulted however if you arrived between 09.00 and 10.00 you could find certain items had run out.

Stayed in January 2024

missing place to park rented car.

"location", "room", and "breakfast"

Stayed in December 2023

No parking option

Location

Stayed in November 2023

Hotel staff was unflexible, we asked for late check out for health reasons and they said they did not have available rooms. We did find a room from booking.com and we had to pay for it double price...

Excellent location

Stayed in December 2023

I would not recommend, I REPEAT, would not recommend booking all inclusive. The food, whether it be breakfast, lunch or dinner, is absolutely rubbish. Myself and family really struggled to enjoy eating there and ended up going outside the hotel for lunch and dinner most nights. The all inclusive drinks were great though!

The staff were super lovely and accommodating. Everything is super easy to navigate and we really like our room. It was a good location as it was right on the beach front and along the shopping parade.

Stayed in December 2023

Everything Was good

Location Helpful and lots of choices for meals Clean and friendly

Stayed in December 2023

no parking spaces around the hotel

Stayed in November 2023

We liked the setting around the hotel. The gardens and pool area are well kept. The hotel is situated in a great part of Puerto de la Cruz for browsing around the shops.

Stayed in November 2023

Apparent reduction in waiting staff in the restaurant and bar or maybe new staff still learning Paying for water with meals Quality of food at dinner

Location Room with a great sea view Recent room improvements Staff

Stayed in November 2023

BUFFET VARIETY NOT ALWAYS EXCITING, PARTICULARLY IN THE EVENING. THE DINING ROOM IS CROWDED AND DIFFICULT TO NAVIGATE WITH PLATES OF FOOD.

FABULOUS SEAFRONT LOCATION. FLAT EASY WALKING TO LOCAL AMENITIES. SPACIOUS AND AIRY ROOM.

Stayed in September 2023

Drinks are fine, but in general I didn’t like the food.

The staff was very nice, there are a variety of things to do, and it’s very well located. The pools are fantastic.

Stayed in September 2023

Good location on front

Stayed in August 2023

Didn't like our room at all, on the ground floor with bushes outside so when the door was opened flies flew in. It was so dark we had to keep lights on , which didn't make much difference. Would return to hotel but definitely not the front ground floor, only there 3 nights so tolerated it.

The breakfast & dinner were excellent, plenty of choice .All the staff were friendly & helpful. Pool area was very nice ,real sun trap, sometimes difficult to get a lounger The location of the hotel was great, across the prom from the surfers, who were good to watch.

Stayed in April 2023

Our room had a really really unpleasant smell the entire stay, even when we aired it out. The air conditioning also did not work well at all.

The pools are absolutely amazing, so relaxing and an incredible location right next to the ocean.

Stayed in March 2023

The Gym could have been better equipped and open earlier in the morning. I would rather go before breakfast to start the day

Staff were amazing We were premier guests and the food was outstanding Lovely walks along the coast, next to bars and restaurants Need lots of attractions and facilities

Stayed in January 2023

No parking anywhere nearby

location

Stayed in January 2023

The bed werent very comfortable

Great location and faclities. The beds can be more comfortable.

Stayed in December 2022

Check in poor, even slower than airline check ins. Bathroom door wouldn't close fully, blackout curtain didn't cover the whole window. Buffet style restaurant often meant barely warm dishes, particularly vegetables.

Excellent staff, helpful and friendly. Clean room, good house keeping regime. Swimming pools were good and clean. Buffet style restaurant which had a wide choice of dishes, that should cater for most nationalities. Excellent drinks serving/table clearing staff who worked hard.

Stayed in November 2022