Avenida de Colón, 12, 38400 Puerto de la Cruz, Spain
#253 of 511 hotels in Puerto de la Cruz
Guests' ChoiceBased on 206 hotel reviews
8.1Cleanliness
8.4
Comfort
8.4
Location
9.4
Facilities
7.9
Staff
8.9
Value for money
7.9
Free WiFi
8.0
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End of dialog contentReviewed: 30 May 2024
Violetta
LithuaniaNo parking at the hotel: you need your look for place on the streets (parking is free) but not easy to find. Or park at the mall (about 3 min walk) 50eur for 15 days (buy at the -1 floor of the mall) Honestly it’s worth it.
Great hotel with a perfect location. The view during the breakfast (2nd floor terrace ) is breathtaking!! Worth to come just for that. We here not happy with our room at the beginning, but the hotel changed it the next day for us. Thank you! Breakfast and dinner were delicious every day. Dinner was changed every time. The beach in front of the hotel is not really accessible, but pretty. Just 50meter from the hotel there is an entrance to the pools with ocean water. Amazing! Strongly recommended!!! You can spend all day there, you may bring your drinks and food or purchase at the small cafes and kiosk (ticket -one way entry, you cannot return).
Stayed in May 2024
Reviewed: 30 May 2024
Alina
UkraineLocation
Stayed in May 2024
Reviewed: 6 May 2024
Sara
ItalyThey don’t have parking
Great staff, nice view of the ocean. Big room
Stayed in May 2024
Reviewed: 3 May 2024
Jean
FranceWarm welcoming
Stayed in April 2024
Reviewed: 22 April 2024
Raúl
SpainNo major downsides. I would have appreciated more bakery options for breakfast (croissants were quite tasty though). However, as any hotel in the area it has to cater to visitors from many different parts of the world.
The hotel is in an exceptional, beautiful seafront location that is not too crowded or noisy, perfect for a relaxing holiday stay. The staff was friendly and approachable, and the rooms were clean, reasonably modern, and well equipped. Even more so considering the price! We didn't get to try much of the facilities, but the breakfast balcony next to the sea was definitely super enjoyable on sunny days, and the swimming pool area seemed to be well taken care of.
Stayed in April 2024
Reviewed: 1 March 2024
Janet
SpainBreakfast
Things to do.
Stayed in February 2024
Reviewed: 23 January 2024
Raymond
United KingdomThe lack of English speaking staff during breakfast. Running out of some items during the latter part of breakfast.
Obviously the location of the Hotel although flying into the South Airport meant a 1 hour taxi service to the Hotel, but the hotel was located in an ideal spot for food, entertainment . The breakfast cannot be faulted however if you arrived between 09.00 and 10.00 you could find certain items had run out.
Stayed in January 2024
Reviewed: 4 January 2024
Georgi
Bulgariamissing place to park rented car.
"location", "room", and "breakfast"
Stayed in December 2023
Reviewed: 31 December 2023
Balázs
HungaryNo parking option
Location
Stayed in November 2023
Reviewed: 31 December 2023
Sofia
GreeceHotel staff was unflexible, we asked for late check out for health reasons and they said they did not have available rooms. We did find a room from booking.com and we had to pay for it double price...
Excellent location
Stayed in December 2023
Reviewed: 25 December 2023
Georgia
United KingdomI would not recommend, I REPEAT, would not recommend booking all inclusive. The food, whether it be breakfast, lunch or dinner, is absolutely rubbish. Myself and family really struggled to enjoy eating there and ended up going outside the hotel for lunch and dinner most nights. The all inclusive drinks were great though!
The staff were super lovely and accommodating. Everything is super easy to navigate and we really like our room. It was a good location as it was right on the beach front and along the shopping parade.
Stayed in December 2023
Reviewed: 16 December 2023
Pauline
SpainEverything Was good
Location Helpful and lots of choices for meals Clean and friendly
Stayed in December 2023
Reviewed: 26 November 2023
Ulli_dub
Germanyno parking spaces around the hotel
Stayed in November 2023
Reviewed: 12 November 2023
Margaret
SpainWe liked the setting around the hotel. The gardens and pool area are well kept. The hotel is situated in a great part of Puerto de la Cruz for browsing around the shops.
Stayed in November 2023
Reviewed: 8 November 2023
Keith
United KingdomApparent reduction in waiting staff in the restaurant and bar or maybe new staff still learning Paying for water with meals Quality of food at dinner
Location Room with a great sea view Recent room improvements Staff
Stayed in November 2023
Reviewed: 1 October 2023
Julia
SpainBUFFET VARIETY NOT ALWAYS EXCITING, PARTICULARLY IN THE EVENING. THE DINING ROOM IS CROWDED AND DIFFICULT TO NAVIGATE WITH PLATES OF FOOD.
FABULOUS SEAFRONT LOCATION. FLAT EASY WALKING TO LOCAL AMENITIES. SPACIOUS AND AIRY ROOM.
Stayed in September 2023
Reviewed: 25 September 2023
Alex
SpainDrinks are fine, but in general I didn’t like the food.
The staff was very nice, there are a variety of things to do, and it’s very well located. The pools are fantastic.
Stayed in September 2023
Reviewed: 11 August 2023
Paul
United KingdomGood location on front
Stayed in August 2023
Reviewed: 6 April 2023
Ross
United KingdomDidn't like our room at all, on the ground floor with bushes outside so when the door was opened flies flew in. It was so dark we had to keep lights on , which didn't make much difference. Would return to hotel but definitely not the front ground floor, only there 3 nights so tolerated it.
The breakfast & dinner were excellent, plenty of choice .All the staff were friendly & helpful. Pool area was very nice ,real sun trap, sometimes difficult to get a lounger The location of the hotel was great, across the prom from the surfers, who were good to watch.
Stayed in April 2023
Reviewed: 28 March 2023
Kathryn
United StatesOur room had a really really unpleasant smell the entire stay, even when we aired it out. The air conditioning also did not work well at all.
The pools are absolutely amazing, so relaxing and an incredible location right next to the ocean.
Stayed in March 2023
Reviewed: 3 February 2023
Kerry
United KingdomThe Gym could have been better equipped and open earlier in the morning. I would rather go before breakfast to start the day
Staff were amazing We were premier guests and the food was outstanding Lovely walks along the coast, next to bars and restaurants Need lots of attractions and facilities
Stayed in January 2023
Reviewed: 13 January 2023
Gordon
United KingdomNo parking anywhere nearby
location
Stayed in January 2023
Reviewed: 7 January 2023
Ali
United KingdomThe bed werent very comfortable
Great location and faclities. The beds can be more comfortable.
Stayed in December 2022
Reviewed: 21 November 2022
Michael
United KingdomCheck in poor, even slower than airline check ins. Bathroom door wouldn't close fully, blackout curtain didn't cover the whole window. Buffet style restaurant often meant barely warm dishes, particularly vegetables.
Excellent staff, helpful and friendly. Clean room, good house keeping regime. Swimming pools were good and clean. Buffet style restaurant which had a wide choice of dishes, that should cater for most nationalities. Excellent drinks serving/table clearing staff who worked hard.
Stayed in November 2022
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