Some parts of resort do look a bit tired and are in need of renovation (which is why this is more of a 4 star than a 5 star resort), especially the basketball court and mini golf playground. Although our expectations regarding the food choice and quality was met, there could be a wider variety of meals at lunch and dinner in the Janubio restaurant. Watch out for the signature burgers at the Steakhouse, as the pattys have a lot of herbs in them (touch of local couisine I guess like thyme or sage), which is why there were lot of returns on the evening that we went. The rib eye steak however was cooked to perfection. The WiFi signal is ok, but it is quite slow.

We had a wonderful time at Rubicon Palace resort. There are a lot of pool areas (even for the kids), bars and coffee shops. The food choice was great at the main restaurant Janubio, but be sure to dine in the less desirable time frames, as it easily gets crowded and sometimes it can take time for the waiters to clean the tables and get you your drinks. The espresso at Mike's coffee shop was superb, and the kids were were happy with milkshakes. There is a wide range of drinks and food (+snacks) at the bar on the main pool. Be sure to reserve the theme restaurants (Steakhouse, Dolce Vita and Sakura) couple of days in advance, as there is a lot of demand, especially for the Dolce Vita restaurant which was superb - be sure to try the Porchetta! The staff was polite and proffesional and the rooms were clean. If you're from the Balkans region, be sure to ask for Ugo :)

Stayed in August 2024

Location is a bit far from playa Blanca

Staff and facilities

Stayed in August 2024

Food could be better, great selection but I guess feeding so many people you do not get all the flavours you might like.

Hotel & entertainment were brilliant. Thoroughly enjoyed the pools & facilities. Spa was great.

Stayed in August 2024

The meals in the á la carte restaurants, the steak house and the Vulcan , were poor and in my opinion not worth the prices attached to them. Such a shame as it gives the guests extra choices to a buffet style and my expectations were high as they were á la carte in nature. However the quality of food at the Italian restaurant was excellent .Authenticity of flavours is required to pass off as á la carte with a higher price tag. I spent most of my sunbathing time in the chill pool area. There were plenty of other swimming pools that cater for families and teenagers etc unfortunately some children chose to use this pool to jump in and play ball games in . The life guard didn’t ask the parents to move and I get that this is a difficult point to address but it was described as the chill zone !

Super large room, amazingly stylish hotel, super attentive staff, choice of areas to relax in and because I booked through you I was given free access to the spa, and an á la carte meal in the Privilege Restaurant. The hotel gave me a bottle of cava with their compliments to go with another a la carte meal.I felt very well looked after. The bus into town was outside the hotel. The breakfasts in both the buffet restaurants were super too. Lots of fresh produce , variety of breads and pastries plus hot foods and the food areas were always clean and well stocked .

Stayed in July 2024

Table service all the time can be annoying and slow.

Good breakfast.

Stayed in July 2024

Nothing much to report here. I wanted a friendly safe environment for my grandkids to enjoy and they very much did.

Family Friendly atmosphere. Delightful staff working across all functions from front desk to cleaners and wait staff

Stayed in July 2024

Nice staff

Stayed in June 2024

A bit far from everything

Place is beautiful

Stayed in June 2024

They are understaffed, so we waited for an hour for drinks at dinner time. The poor waiters were so rushed off their feet, they were doing their best, there were just not enough of them. We were all inclusive, but only had 3 drinks in 3 hours because the service was so slow. There were no choices for vegetarians. Except all the accompanying sides that meat eaters got. Rice, potatoes, salad, vegetables, chips, noodles… just nothing to go with them! After dinner the hotel seemed to close! There was a show room and a bar - but so overcrowded people were sat outside. Couldn’t get served at the bar. There is the piano bar, we waited 45 minutes for a seat - again people were sat in the lobby because there were not enough seats. Waited an hour for a drink (understaffed). No other bars or entertainment were available. This is huge hotel with hundreds of guests. There are not enough bars, choices for evening entertainment or places to go after dinner. There are not enough staff to serve guests. The “theatre” show is only on twice a week. We stayed on a Saturday night and were back in our rooms by 10pm. Disappointed with lack of entertainment. The spa was ok. But having been to other spas on the island it doesn’t compare favourably. The lemon and flower pools had no scents or flowers. They were just pools of water. The jacuzzi and jets were not very powerful, so felt like mild bubbles rather than a jacuzzi. The water wasn’t very warm. So over all felt disappointed and didn’t stay long.

It’s a beautiful hotel which is well maintained and feels palatial in parts! The staff are incredibly friendly, hardworking and helpful. The facilities available are good. The layout of the complex feels like a small village. It is beautifully designed. There are several places to eat throughout the day. The pools are lovely and clean, well designed.

Stayed in May 2024

Access to a La carte restaurants was limited, need to book in advance. Complimentary dinner at el Volcan which was shut. Workman and then waitress had to show us to our replacement restaurant which we were then charged for.

Staff were welcoming and did everything to make our stay memorable. Suite was lovely, clean with great pool and see views. Fizz and chocolates on arrival and complimentary mini bar were lovely touches.

Stayed in May 2024

The TV has minimal English channels and no Netflix access Only one exit at the back meant long walk with young kids that was unnecessary from room 8521. Open up the near exit please Slowest lifts in the world

The lobby. The kids pool. The rooms are very modern and well decorated

Stayed in May 2024

There was nothing not to like. Although, sometimes the service in the bar could be a bit slow getting drinks which was a little bit frustrating, but other than that I really can't fault it.

The staff were amazing, really attentive and guest relations went above and beyond to ensure my stay was the best it could be and that all my needs were catered to and met. I have never had an experience to the level of care they have me before and it was lovely to receive such superb customer service throughout my stay.

Stayed in April 2024

Aircon was noisy and rooms could hear people walking buy so sleep was disturbed

The location was great, lobby and restaurant was excellent

Stayed in April 2024

Some of the food was poor

The choice of restaurants and entertainment

Stayed in March 2024

Whether, location, rooms, area ... everything really :)

Food was fantastic, there was a choice for everyone.

Stayed in March 2024

Areas could benefit from decoration

Lovely and relaxing

Stayed in January 2024

Not 5 star between 3 and 4 in parts

Stunning reception corridors and lifts needs cleaned and painted lots of stairs up to room

Stayed in March 2024

My bedsheets were not throughly cleaned but the hotel resolved this + gave me a bottle of champagne 😊

Decor, food and service was beautiful

Stayed in February 2024

The noisy entertainment in the pool area.

The superb large room with very comfortable bed and super private balcony.

Stayed in March 2024

Be nice if the hotel had a few shops

Lovely resort. Great staff, friendly and helpful. Good location

Stayed in March 2024

Some staff were rude and some missed communication as we were sent to a shop which was closed after a long walk there at 10.30 pm Do be aware there are some areas and pools you need to be prestige to go in not just all inclusive .

Clean, tidy, fun, drinks menu amazing. Entertainment was good. some staff was very helpful and really tried.

Stayed in February 2024

A lot of walking due to spaciousness of hotel.Fortuneately I am mobile,but if not,could present a problem. Reception staff did not seem to be "on the same page" about dining arrangements when asked.

The entertainment programme during the day /night. All needs catered for within the hotel complex....shops,dining etc

Stayed in February 2024

Nothing...well .Sakura was poor

Read my second review. Great place to stay

Stayed in February 2024

Sakura restaurant visit. Not impressed. Having spent months in Japan on 4 visits it's impossible to fool me with poor imitation Nippon style?food. Poor service too ( sorry) Wine was ok. All my fault, too much alcohol on final Friday and getting drunk ~ beer and wine ok but RUM is not good. Not the waiters fault. You were right to ignore me Flora..thanks Colombia Amiga

Just about everything..Great staff in every dept..Super facilities, super food, awesome variety. Bottom gate exit onto Paseo Maritimo and a great walk by the Sea to Playa Flamingo and Playa Blanca. Social time in the Piano and Pool bars ( too much alcohol, my fault,). So much to highlight after 7+3 extra days in this great hotel. Big thanks to Ecuador man in Client support . Great bunch of staff in top bar /Terrace on a morning and afternoon. Gracias querida Flora, Tracie and especially my Colombiana Camarera favorita~ Marjorie ( alias, jajaja)for being so understanding with me after my only one indiscretion with the Rum intake.

Stayed in February 2024