We found it all to be a little grotty, the rooms were dirty (floors) mainly, the poolside area needs a good clean, and the outside pool bar stinks which you can smell whilst on the sunbeds near to the bar, the lifts are very slow and small lucky to get more than 3 people in them. The activities during the day are not really well advertised so you have no idea what's going on and when. None of the rooms are set up for small children at all, the bathrooms are not set up for young kids, and we found the hotel in general is not really that great when it comes to having things parents need for small babies. If you have children from 3 upwards you will be fine. The bathrooms need proper doors on them, and to Sofa's are so old in the room they are uncomfortable.

The staff were the best thing about the hotel, everyone from the managers to the cleaners were all so nice and polite, the room was an ok size but we stayed in a "Suite" I personally would not say it was that exactly. The food buffet has plenty of choice and nice fresh cooking stations open every day. Large pool and a great location.

Stayed in June 2024

Having a kettle in the room

Pool area Food Very friendly staff

Stayed in May 2024

The sun-beds are bit close to each other, which doesn’t necessarily gives you enough privacy. They renewing some levels of the hotel, however they try to be very silent and it’s hardly noticeable.

The stuff is amazing, everything is very clean, and they on your service as soon as you need them. The location itself is superb as it’s close to shops, restaurants and party places however it’s far enough to not hear anything from them. I think it’s a perfect fit for all age, the adult only area is a nice touch.

Stayed in May 2024

The band system to pay - it could be easy to lose track of how much you spent if you don’t keep track of how many drinks you have. The staff didn’t have an accurate total of our bill and we had to share the drinks we had throughout the stay to get an accurate bill (originally underestimated by the staff).

The location and the amenities were great. The food included in the half board option was of good quality. The staff were very friendly and were able to speak a variety of languages.

Stayed in May 2024

We found the lifts quite difficult at times , waiting about a lot for them , no indication when they are coming on the 4 th floor . Room very small for 3 people.

The restaurant refurb was very nice , the food in the evenings was really good big section some thing for everyone. Breakfast not so great English breakfast items not great beans a bowl sauce , Fried eggs sometimes sitting to long and burnt on bottom freid bread always hard , sausage not great . You can tell I like a good English breakfast.

Stayed in April 2024

Nothing

Clean, good service, great food

Stayed in April 2024

Parts of the hotel that have not been renovated (rooms, swimming pool), no coffee machine in the room, very old elevators, only Nescafé at restaurants.

Staff attention, parts of the hotel that have been renovated (reception, lobby, restaurants).

Stayed in April 2024

Italian restaurant, worst of all. For staff and service. Buffet was better.

Good location. Privilege definitely worth the extra.

Stayed in April 2024

Room service

Room service was not good

Stayed in March 2024

Location, cleanliness, friendly service by happy staff, space

Stayed in March 2024

Needs more service at breakfast - the time you collect tea/ toast etc and queue up for your breakfast is warm if lucky. I would recommended at least serving tea/coffee to tables like other quality hotels. It’s too much trying to get everything and having a hot breakfast. I thought the rooms were a little small for a premium price hotel .

Great location - nice pool - nice staff - food was nice

Stayed in March 2024

Great location

Stayed in March 2024

Room was tidy and cozy. Beds were comfortable and pillows (3) were too. Location is right in front of the shore but you need to walk 5-10 min to reach the beach. Breakfast was really good, staff helpful and hotel is very cool.

Stayed in March 2024

The traffic flow in the restaurant was sometimes an obstacle course, but for a huge resort, they have good logistics despite the masses of guests at peak times. The air conditioning in my room was poor, however. Fortunately, opening up the balcony door at night cooled off the room, with the added benefit of hearing the crashing waves in the stillness of late night.

The staff at the main restaurant/buffet were amazing. I felt welcomed and appreciated. The room was lovely and tidy.

Stayed in February 2024

The cleaning staff would enter the room while we were in there and not ask if anyone was in the room before asking. One morning in the bathroom there was a cockroach running along the floor.

The hotel overall was very clean. We stayed half board and the food in the buffet restaurant was very good quality and the food changed a lot everyday. The swimming pools were very beautiful and the entertainment was very good too. The entertainers, restaurant and reception staff were very friendly and very helpful. Also the hotel is very close to everything, we didnt need to travel very far to anywhere outside of the hotel.

Stayed in February 2024

We had a problem with cockroaches. Solved by the staff.

The food, the swimming e

Stayed in February 2024

The room - outdated and plugs to charge devices were hard to reach

The staff were so friendly - from the cleaners saying good morning to the dining room staff and the bar staff - they had a fantastic attitude

Stayed in February 2024

Food in buffet restaurant only fair

Location luxury cleanliness. Lovely staff

Stayed in February 2024

We had friends staying in different hotel close by . It was disappointing we couldn’t invite our friends to H10 for a lunch/ drinks etc , due to hotel policy . Staying guests only allowed in to the hotel .

Very nice hotel , modern and contemporary decor , room very nice and very comfortable bed

Stayed in February 2024

Lovley location very clean service was great entertainment and pools were great

Stayed in January 2024

Nothing

Good position. Attractive building good staff Excellent size pool. Privilege package facilities and benefits

Stayed in November 2023

The bed was extremely hard and uncomfortable.

Everything was superb.

Stayed in October 2023

Lifts were awful Cleaners shouting down corridors early in the morning was disappointing

Great facilities , premium drinks in all inclusive Nice and warm pool Plenty of sunbeds Friendly staff

Stayed in November 2023

Staff all seemed very grumpy and unhappy. Checking in seemed to be a massive chore to them. Waiters rarely smiled or seemed happy. Bar staff were lacking with queues forming constantly. swimming pool rules were ridiculous. No having fun in the pool or your out.

Room was okay but a little dated. Door had to be forced closed all the time, air con was noisy. Location was great for walking to restaurants and bars. Breakfast in hotel was good with a nice selection.

Stayed in October 2023