The non-securing sunbeds with towels rule is non existent - rather hard to find a sunbed and many are empty but have a towel… for hours. Food in the canteen/buffet not well labelled for vegetarian and peanut allergens (or any others).

Excellent location to restaurants, bars and a small shop across the road. Very clean and tidy. Rooms were lovely. Breakfast and dinner were good quality and varied choices. Staff at the pool and in the restaurant were very friendly.

Stayed in September 2024

Bit far down the strip for my liking. Lifts are slow and different allowances at different time of days. Booking restaurants was a disaster. When i approached reception about it i was told you have to book them at least 3 days in advance. A lot of people ended up signing up for half board @ €10pp per day. Food was lovely in buffet restaurant, thankfully. Saw new people arrive with elderly families looking for grub but got turned away from Mencey restaurant because they had no reservation- the restaurant was almost empty. Nighttime Entertainment was shocking for 3/7 days.

Beautiful hotel, clean, friendly. Nice little touches. Free lunch while we waited for room at 3. Two free drinks when it was delayed 20mins. Minibar stacked for free. Complimentary passes to spa. Little box of lindor sent to room when husband was not well. Got a pool view room at no extra cost. Bracelets very handy to pay at bar/restaurants. Great idea. No sunbed wars - beds still available during the day.

Stayed in September 2024

The size of the room and no fan/window for bathroom.

Room was smaller for 3 people, but the balcony scenery was exceptional.

Stayed in September 2024

They were a bit disorganised. Reception sent us to the wrong place to find the kids club and there some activities were cancelled without previous notice. The cleaner didn’t pick up empty water bottles because someone else was supposed to do it and that didn’t happen.

Perfect location. Great pool and good food.

Stayed in September 2024

Everything was nice

Everything was great. From entertainment to staff. Staff was friendly and helpful. Lots of variety of food in the restaurant. We really enjoyed our stay here.

Stayed in August 2024

The entertainment is extremely outdated. I believe H10 need to update their DJ's or their play list. Variety of music aside from cheese would be nice. The gym needs to be updated. The bike was broken and there are limited machines. Only 6 people are allowed at the gym at once. Also when ordering a taxi, the hotel do not provide your name or room number and therefore, sometimes it can be confusing when one arrives.

We opted for half board and the food was amazing. The catering staff/ chefs waiters are exceptional. The location is GREAT!! 3 BEACHES nearby, lots of shops, restaurants. Perfect! The receptionist were helpful.

Stayed in July 2024

It’s a little dated No entertainment at all on the Sunday

Location, the breakfast was great as was the all inclusive option in general

Stayed in July 2024

Kids entertainment was poor, waited for the disco a few nights but never came on. Never played games and when asked they said it was because of the lack of children even though the kids pool was always full

Very clean, good location. Food was very nice and always fresh.

Stayed in June 2024

Long walk to room(can't help that in such a large), pool hours were a bit restrictive - 9am to 7pm. I would have liked to swim early or later than these times. It seems it is quite difficult to maintain the heat of food at such a large buffet so I tried to stick to the colder or freshly made options. Our room was a bit dusty when we arrived and there were stains on the white linen sofa, my parents room was a bit nicer, though we paid the same for the same type of room. Would have been nice if the cafe opened a bit earlier. Some of the people making the food in the mornings need more training, I asked for a bit of salt in my omelette and the man added nearly a teaspoon of salt.

The variety of food available- particularly appreciated the food which was made while you watched- freshly made crepes, omletes, fish, stir-fry etc. The pool was great, the staff were so friendly and helpful (apart from one or two people at reception), free invite to the special dinner show, free drinks and lunch while we waited to check in, the night time entertainment was great- especially the flamenco music and dance show, I enjoyed the mini fridge and the slippers and house coat- so cozy. Really liked the bathroom and the shower was incredible. Also appreciated the air-conditioning. Cocktails from the bar were delicious. Loved the decor of the reception, lounge and pool area.

Stayed in June 2024

no coffee or tea making facility's in our room .. at the price point i would expect that .. the hotel gym

good location .. breakfast was also good lots to chose from ..

Stayed in April 2024

We found it all to be a little grotty, the rooms were dirty (floors) mainly, the poolside area needs a good clean, and the outside pool bar stinks which you can smell whilst on the sunbeds near to the bar, the lifts are very slow and small lucky to get more than 3 people in them. The activities during the day are not really well advertised so you have no idea what's going on and when. None of the rooms are set up for small children at all, the bathrooms are not set up for young kids, and we found the hotel in general is not really that great when it comes to having things parents need for small babies. If you have children from 3 upwards you will be fine. The bathrooms need proper doors on them, and to Sofa's are so old in the room they are uncomfortable.

The staff were the best thing about the hotel, everyone from the managers to the cleaners were all so nice and polite, the room was an ok size but we stayed in a "Suite" I personally would not say it was that exactly. The food buffet has plenty of choice and nice fresh cooking stations open every day. Large pool and a great location.

Stayed in June 2024

Having a kettle in the room

Pool area Food Very friendly staff

Stayed in May 2024

The sun-beds are bit close to each other, which doesn’t necessarily gives you enough privacy. They renewing some levels of the hotel, however they try to be very silent and it’s hardly noticeable.

The stuff is amazing, everything is very clean, and they on your service as soon as you need them. The location itself is superb as it’s close to shops, restaurants and party places however it’s far enough to not hear anything from them. I think it’s a perfect fit for all age, the adult only area is a nice touch.

Stayed in May 2024

The band system to pay - it could be easy to lose track of how much you spent if you don’t keep track of how many drinks you have. The staff didn’t have an accurate total of our bill and we had to share the drinks we had throughout the stay to get an accurate bill (originally underestimated by the staff).

The location and the amenities were great. The food included in the half board option was of good quality. The staff were very friendly and were able to speak a variety of languages.

Stayed in May 2024

We found the lifts quite difficult at times , waiting about a lot for them , no indication when they are coming on the 4 th floor . Room very small for 3 people.

The restaurant refurb was very nice , the food in the evenings was really good big section some thing for everyone. Breakfast not so great English breakfast items not great beans a bowl sauce , Fried eggs sometimes sitting to long and burnt on bottom freid bread always hard , sausage not great . You can tell I like a good English breakfast.

Stayed in April 2024

Nothing

Clean, good service, great food

Stayed in April 2024

Parts of the hotel that have not been renovated (rooms, swimming pool), no coffee machine in the room, very old elevators, only Nescafé at restaurants.

Staff attention, parts of the hotel that have been renovated (reception, lobby, restaurants).

Stayed in April 2024

Italian restaurant, worst of all. For staff and service. Buffet was better.

Good location. Privilege definitely worth the extra.

Stayed in April 2024

Room service

Room service was not good

Stayed in March 2024

Location, cleanliness, friendly service by happy staff, space

Stayed in March 2024

Needs more service at breakfast - the time you collect tea/ toast etc and queue up for your breakfast is warm if lucky. I would recommended at least serving tea/coffee to tables like other quality hotels. It’s too much trying to get everything and having a hot breakfast. I thought the rooms were a little small for a premium price hotel .

Great location - nice pool - nice staff - food was nice

Stayed in March 2024

Great location

Stayed in March 2024

Room was tidy and cozy. Beds were comfortable and pillows (3) were too. Location is right in front of the shore but you need to walk 5-10 min to reach the beach. Breakfast was really good, staff helpful and hotel is very cool.

Stayed in March 2024

The traffic flow in the restaurant was sometimes an obstacle course, but for a huge resort, they have good logistics despite the masses of guests at peak times. The air conditioning in my room was poor, however. Fortunately, opening up the balcony door at night cooled off the room, with the added benefit of hearing the crashing waves in the stillness of late night.

The staff at the main restaurant/buffet were amazing. I felt welcomed and appreciated. The room was lovely and tidy.

Stayed in February 2024