The receptionists. We were welcomed by a young female receptionist who was extremely unkind and unprofessional. She was completely unwilling to help. We requested an extra shower gel, then she said "We don't have extra". When we checked out, there was a different receptionist (a female in her early 30s) who was reluctant to greet us. I think these receptionists are just hired temporarily without any professional training. When we booked the room, we sent a message asking for a "room with a nice view". We received a reply "We will do our best". When we arrived at the hotel, we found out that the hotel has only two floors. Our room was overlooking the busy "Paseo Gran Via". For a two-night stay, the room was not cleaned (we received a message), with only bed-making and towel change.

The location was good. The hotel faces the largest street in Zaragoza, "Paseo Gran Via". It is close to everywhere. The tram stop is a few minutes away. The price includes a breakfast, which is basic but acceptable (scrambled eggs, ham, cheese, bread/croissant, coffee, juice, fruits, etc). The room size is reasonable with a desk and chair. The bathroom has minimum amenities (one shower gel per person and a bar of small hand soap; and a bath towel per person).

Stayed in June 2024

There were problems with hot water

Stayed in May 2024

Narrow hallway, courtyard street level so you need to close shade all times make room dark, but it's comfy room.

Prime location near spots, buses, stores, eateries. Updated, clean, modern, spacious shower (rare), good water pressure, good value bfast, good quality beddings all white cotton appreciate that,

Stayed in April 2024

The room itself was cramped.

I really liked the bathroom I loved the decor and design including the towel drier and large shower.

Stayed in March 2024

All good, except for some noisy guests late at night.

The location and cleanliness Simple but comfortable. Breakfast not included but we could get whatever we needed from the hotel cafeteria instead of having to go out. Very convenient . The staff are very friendly and helpful

Stayed in February 2024

The room is a bit outdated but otherwise is good.

Location is great. just a few stops (street car) from Basilica del Pilar.

Stayed in September 2023

The elevator only reaches the first floor. The air conditioner didn't work well.

The room is very large.

Stayed in September 2023

Staff kindness

Stayed in August 2023

Could nake more effort to brighten up the drab 'patio' view from the bedroom window Dark stuffy room Laminate surfaces a bit sticky Half hour walk from old centre of town

Nice bathroom Good breakfast

Stayed in June 2023

Cleanliness, lighting.

Room was OK, nothing luxury, rather the contrary. There was some fluffs on the wall... Cleanliness to be improved. Location was perfect. Bathroom was modern, clean and renovated.

Stayed in May 2023

nothing

the central location and cleanliness and great staff

Stayed in December 2022

Bit too central for us. Travelled with our dog and the stairs from 1st floor, where the lift goes up to, up to 2nd floor was difficult.

Good room, comfortable bed, good en suite. Very clean.

Stayed in October 2022

breakfast was a little unimpressive coffee cold, croissants from a packet

Stayed in September 2022

Rooml a little tired, needs decorating. Fixed head on shower so could not adjust, no tea and coffee making facilities in room.

Great location next to tram line

Stayed in September 2022

The room faced the Main Street and traffic noise was an issue Could have had better directions to the parking

Great location friendly staff Visit the castle and take the tour was fantastic

Stayed in July 2022

Car parking charge bit steep for 12 hours at 14 euros

reception staff excelled

Stayed in June 2022

The staff were very friendly and helpful, and the room was comfortable.

Stayed in May 2022

The room was very clean and the staff were friendly.

Stayed in March 2022

difficult to regulate the bedroom temperature.

it’s location and staff

Stayed in March 2022

Noise from showers nearby early in the morning.

Brilliant location, very clean and well renovated hotel, excellent breakfast buffet and outdoor terrace. Bathroom was also very spacious and really comfortable bed. Staff were very friendly and helpful.

Stayed in January 2022

parking was 5minutes away for 12euros, rooms a bit small but comfortable.

central location, walkable to the center and also has trams

Stayed in January 2022

A heavy smoking smell and the room was a little dark and dated.

It is close to the old town. Staff was very friendly and helpful.

Stayed in October 2021

Hotel estupendo

Stayed in August 2021

Arrived back to the hotel at 3am and found it difficult to get in as the bell wasn’t working and no staff were around. Waited outside for about 20 minutes.

Good location, between centro and the university area. Nice basic hotel, which was clean and comfortable.

Stayed in August 2021