Cuesta Santo Domingo, 5 y 7, Centro, 28013 Madrid, Spain
#22 of 443 hotels in Madrid
Guests' ChoiceBased on 496 hotel reviews
9.1Cleanliness
9.5
Comfort
9.5
Location
9.5
Facilities
9.3
Staff
9.5
Value for money
8.4
Free WiFi
9.0
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End of dialog contentReviewed: 9 November 2022
Peter
United KingdomAir conditioning not amazing
location & service
Stayed in November 2022
Reviewed: 7 November 2022
Shinkarevskiy
SpainWould not think of anything particular.
We had a terrific stay! The staff were super helpful and caring, we felt as if we were visiting a family or close friends. The location is impeccable. The room is super comfortable. The breakfast is just what you would expect from a top hotel - everything is very fresh and tasty. The design is an eye candy.
Stayed in November 2022
Reviewed: 5 November 2022
Barbara
Canadaour air conditioning wasn’t working welll and never got fixed but luckily it wasn’t too hot make sure not to take top floo rooms and the ceiling is quite low in areas and we kept hitting our heads they kindly moved us btw I’m only 5’1!!!
location design and garden food
Stayed in October 2022
Reviewed: 31 October 2022
Dimitrios-spyridon
GreeceOnly balcony view!
Choosing this hotel might be the smartest decision! Exceptional location, beautiful premises, friendly and helpful staff, I will definitely choose again! Walking distance with almost everything! Select the "red" level room, but balcony view not the one expected, thus not your key selection criterion!
Stayed in October 2022
Reviewed: 6 October 2022
Aimee
United Statesit was Just PERFECT in every single way!
Stayed in October 2022
Reviewed: 25 September 2022
Chris
United KingdomExcellent
Stayed in June 2022
Reviewed: 23 September 2022
Valerie
SpainExcellent breakfast Great location
Stayed in August 2022
Reviewed: 15 September 2022
Roslyn
Australianothing
Everything
Stayed in August 2022
Reviewed: 29 August 2022
Ana
MozambiqueLocation is formidable, staff is wonderful and the propoerty is clean.
Stayed in August 2022
Reviewed: 16 August 2022
De
United Kingdomshade at the pool was a bit lacking
style, location and service
Stayed in August 2022
Reviewed: 14 August 2022
Kate
United Statesnothing.
the staff was absolutely incredible! you can tell it’s a 5 star hotel.
Stayed in August 2022
Reviewed: 10 August 2022
Laura
Romanianothing to add
everything was very good the place is beautiful
Stayed in June 2022
Reviewed: 6 August 2022
Antony
United Kingdomrooms are pricey!
great central location, luxurious facilities, super friendly and helpful staff
Stayed in July 2022
Reviewed: 2 August 2022
Gustavo
United Statesa bit pricey
amazing property and outstanding staff and service
Stayed in August 2022
Reviewed: 31 July 2022
Ronald
United StatesLocation was perfect for visiting the Palace. Many restaurants within walking distance.
Stayed in July 2022
Reviewed: 26 July 2022
Mendin
United StatesIt lacks a central purview. It consists of clusters of mazes. For example, to reach the top terrace you must take a side elevator passing through a not too well-maintained corridor. There was no bar service on the terrace. The red-level service to say the least is lacking.
The hotel is beautiful, and the personnel is fantastic. But that's it.
Stayed in July 2022
Reviewed: 16 July 2022
Ana
Mozambiquesome of the staff
The staff.
Stayed in July 2022
Reviewed: 15 July 2022
Antony
United KingdomThe Red Level service was not consistent, on occasions food and drink weren’t available
wonderful staff, fabulous breakfast, an oasis in the centre of Madrid
Stayed in July 2022
Reviewed: 2 July 2022
Paolo
United StatesNothing
All was great , great food and plenty of it
Stayed in June 2022
Reviewed: 29 June 2022
Spencer
IrelandNot much, everything was superb
The lot, loved it
Stayed in May 2022
Reviewed: 19 June 2022
Lionel
United KingdomExceptional staff, loved the pool area, beds extremely comfortable
Stayed in June 2022
Reviewed: 16 June 2022
Michael
IsraelThe food for the Red Level guests wasn’t very good. My daughter had food poisoning.
Stayed in June 2022
Reviewed: 14 June 2022
Jo
United Kingdomvery disappointed with breakfast choices, on our departure date i asked for a table outside which i was told there wasnt any - there was actually 2 but both needed clearing, got the impression they just couldnt be bothered! we had to sit inside and the service was appalling
beautiful hotel, greeting upon arrival was lovely, we ate breakfast lunch and dinner on the terrace which apart from breakfast was really goo.
Stayed in June 2022
Reviewed: 13 June 2022
Ross
United Kingdomservice was a little slow at times but still friendly
great spot, lovely hotel, friendly staff
Stayed in June 2022
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