Cuesta Santo Domingo, 5 y 7, Centro, 28013 Madrid, Spain
#22 of 443 hotels in Madrid
Guests' ChoiceBased on 496 hotel reviews
9.1Cleanliness
9.5
Comfort
9.5
Location
9.5
Facilities
9.3
Staff
9.5
Value for money
8.4
Free WiFi
9.0
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End of dialog contentReviewed: 8 September 2023
Ric
South AfricaDoor into the toilet didn’t open fully and thdn jammed closed. Maintenance sorted it in less than 5 minutes, well done
Location and quality if the rooms
Stayed in September 2023
Reviewed: 6 September 2023
Stefania
AustraliaEverything
Stayed in September 2023
Reviewed: 3 September 2023
Kavita
United KingdomBeautiful hotel with great customer service and an awesome rooftop bar & pool.
Stayed in August 2023
Reviewed: 2 September 2023
Chris
United KingdomService wasn’t up to standard, frequently looking for waiter to order food or drink without any luck
Great location; beautiful interior and comfortable
Stayed in August 2023
Reviewed: 2 September 2023
Rachel
United KingdomMore sunloungers by the pool. Staff by the pool were not as good as the exceptional staff elsewhere in the hotel.
Room was gorgeous and sumptuous and nothing was too much effort for the staff. The location is excellent for all sightseeing and for just soaking up the Madrid atmosphere
Stayed in August 2023
Reviewed: 1 September 2023
Nuno
PortugalEverything perfect.
Everything amazing. The best
Stayed in September 2023
Reviewed: 29 August 2023
Omar
Saudi ArabiaThe main Entrance is in a middle of a small inclined narrow street
The staff Especially the head waiter Arturo
Stayed in August 2023
Reviewed: 27 August 2023
James
United KingdomFriendliness of the staff, additional payment for certain sun beds at poolside
Good location and rooftop terrace
Stayed in August 2023
Reviewed: 27 August 2023
Laure
SwitzerlandAmazing hotel, I loved my stay here. The quality of the service is exceptional, the hotel is stunning & modern, the rooftop has amazing views over the city and breakfast was delicious. I will definitely stay here again, thank you for an amazing stay !
Stayed in August 2023
Reviewed: 26 August 2023
Mary
AustraliaThe only thing we didn’t like is the bathrooom design and I get it’s very contemporary design but a bath tub in the shower area just doesn’t work.
Exceptional hotel Great location and very extremely efficient staff
Stayed in August 2023
Reviewed: 22 August 2023
Nicola
United KingdomNothing!
Amazing location, very helpful staff. Gorgeous view from the rooftop!
Stayed in August 2023
Reviewed: 20 August 2023
Sahar
United StatesSize and depth of pool but eh it's Europe, it's ment more as a cool off area. Rather than a real swimming pool.
Large rooms, very comfortable beds. Elegant old world charm. Lovely staff, beautiful decor, central location. Quiet location.
Stayed in August 2023
Reviewed: 20 August 2023
Ruth
United KingdomBreakfast was expensive, we chose to eat it elsewhere. Loads of bars and cafes nearby so not a problem.
Lovely quiet bedrooms with comfortable beds and nice bedding . The staff were lovely and the building is beautiful. I particularly liked the jacuzzi at the rooftop pool. It was lovely .
Stayed in August 2023
Reviewed: 19 August 2023
Barry
United KingdomNothing
Beautiful room, beautiful hotel, great location
Stayed in July 2023
Reviewed: 17 August 2023
Alina
RomaniaVery good location! Nice terrace and pool!
Stayed in August 2023
Reviewed: 14 August 2023
Victor
FranceLocation perfect and hôtel and services outstanding.
Stayed in June 2023
Reviewed: 12 August 2023
Salem
Saudi ArabiaIt’s a nice hotel
Stayed in August 2023
Reviewed: 11 August 2023
Kimberly
United StatesWe were greeted by the most professional staff when we arrived. Luxury hotel at its finest! The location of the hotel is just perfect. Walking distance to all the main attractions.
Stayed in August 2023
Reviewed: 1 August 2023
Victor
United StatesNothing!
GREAT Stuf always helps with any questions or concerns. Definitely recommend this plays to stay in Madrid to my family and college to stay in the heart of Madrid and enjoy the moment!
Stayed in July 2023
Reviewed: 29 July 2023
James
United KingdomRooms are well equipped but not large. Roof top pool is pleasant but not a large area, with a number of the sun bed areas reserved only for pre-booking at a fee even as a hotel guest.
The spa facilities, whilst small, were high quality with excellent treatment rooms and staff. Had a top quality massage treatment.
Stayed in July 2023
Reviewed: 28 July 2023
Tom
United Arab EmiratesStaff were incredibly helpful we had so many requests because of our baby and they dealt with them all super fast and with a positive attitude.
Stayed in July 2023
Reviewed: 25 July 2023
Sara
United StatesI wish there was a little space in the family room.
The staff was incredibly attentive
Stayed in July 2023
Reviewed: 23 July 2023
Maria
United KingdomThe red level is not really worth the extra expense. The idea is great but the area is not comfortable enough. It’s more like a restaurant and needs to be more inviting. Also table service would make it more appealing.
Fantastic hotel in the heart of Madrid. Service was exceptional. Rooms nicely done, breakfasts very good.
Stayed in July 2023
Reviewed: 21 July 2023
Karljacoby
AustraliaA very friendly and helpful team and great location in the centre of Madrid.
Stayed in July 2023
Reviewed: 19 July 2023
Toni
United KingdomNothing. Everything was excellent
In addition to the high standard and quality care from all staff, the decor and grounds of the hotel are stunning, making it difficult to leave and enjoy the splendour of Madrid. Breakfast was a treat, but dinner in one of the three restaurants was fantastic.
Stayed in July 2023
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