Alameda de Mazarredo, 61, 48009 Bilbao, Spain
#2 of 62 hotels in Bilbao
Guests' ChoiceBased on 835 hotel reviews
9.2Cleanliness
9.5
Comfort
9.6
Location
9.8
Facilities
9.3
Staff
9.6
Value for money
8.6
Free WiFi
9.4
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End of dialog contentReviewed: 25 September 2024
Steven
United StatesVery posh hotel and best location in Bilbao. Very upscale and comfortable.
Stayed in September 2024
Reviewed: 25 September 2024
Paul
Netherlands-
breakfast on the rooftop with stunning views was truly amazing. Also, the staff was more than helpful and professional. Truly 5 star service.
Stayed in September 2024
Reviewed: 25 September 2024
Olivia
United KingdomCan’t fault it.
Welcoming staff, quiet, relaxing and comfortable. Loved our upgrade to a suite. Location was superb. Felt very well looked after and loved the Diptyque goodies in the bathroom. Gorgeous rooftop terrace.
Stayed in September 2024
Reviewed: 20 September 2024
Mccall
United KingdomWas a bit disappointed to be ignored by the waiting staff on the roof terrace when we went there for a pre dinner drink.
Couldn’t be in a better location. It smells devine. Room very comfortable
Stayed in September 2024
Reviewed: 19 September 2024
Charles
United StatesN/A
A home away from home. Eder Romay, the hotel's manager, personally sees that each guest's needs are met. Each member of his team couldn't do enough for us to ensure that we had an amazing visit to Bilbao, Spain. Thank you!
Stayed in September 2024
Reviewed: 18 September 2024
Catherine
GermanyAll good
A really cosy hotel, spacious room and comfortable bed, friendly staff
Stayed in September 2024
Reviewed: 13 September 2024
Mag
Switzerlandnothing
outstanding location, super staff, view is amazing from the room and super spacious. we enjoyed every second of the stay. would stay there again in a heart beat.
Stayed in July 2024
Reviewed: 11 September 2024
Designtiger
United KingdomThere was no complimentary bottled water (still or sparkling) in the room. The coffee station in the room could have been better. The wooden shower boards were a bit dated.
We really had a fantastic experience with the staff - from the moment we arrived and were welcomed by the porters and then Eder at the front desk, over the truly excellent breakfast at the rooftop and dinner in the new Olio restaurant, to the departure. So helpful and friendly.
Stayed in September 2024
Reviewed: 10 September 2024
Kaulanjan
FranceLighting in the room could be improved but not a hard point
Beautiful design, excellent service
Stayed in August 2024
Reviewed: 9 September 2024
Sean
United KingdomRooftop bar staff seemed keen to finish at 11:30pm rather than 12. Switched lights off, etc.
Excellent location with safe underground parking. Very friendly and professional staff.
Stayed in September 2024
Reviewed: 7 September 2024
Ayshe
CanadaNone
Location and spacious room
Stayed in September 2024
Reviewed: 7 September 2024
Marta
United KingdomNone
It was the perfect location, the breakfast was excellent, and the best part was all of the staff; they were very friendly and polite and made us feel welcome.
Stayed in September 2024
Reviewed: 4 September 2024
Masood
United Arab EmiratesShower with wood slats was a bit awkward.
Excellent location directly opposite Guggenheim Bilbao. Super modern and comfortable. High tech vibes. Staff was super friendly and helpful. Valet parking was very convenient.
Stayed in August 2024
Reviewed: 3 September 2024
Claire
United KingdomBreakfast is expensive to add on (it wasn't included in our Booking.com rate) and we opted not to bother as there were lots of good nearby options. The room we had booked was a courtyard view and I hadn't fully appreciated how enclosed it would feel - the window was in a curtained-off corner of the room so it felt like there was no outlook really. With hindsight I wish we had upgraded but we figured we wouldn't be spending much time in the room. We notified the team we were staying for our Silver wedding anniversary and I guess a welcome drink or similar gesture would have been nice.
The location next to the Guggenheim is unbeatable, and we got good recommendations from the courteous reception team for dining options in the city, within a short walk. The concierge was v helpful with booking taxis, buses etc. Our room was large, spotless and comfortable with a good sized bathroom. The small sauna and steam room were very welcome after a day of sightseeing, and the rooftop bar is also very nice with a fabulous view. Can't comment on the food as we didn't eat in the hotel at all.
Stayed in August 2024
Reviewed: 3 September 2024
Sophie
United KingdomNothing
Beautiful interior. Great location. Very tasty breakfast. Very attentive and kind staff. Great view with breakfast.
Stayed in September 2024
Reviewed: 3 September 2024
David
MexicoNothing
Very unusual and pretty hotel, with a very subtle artistic feeling, with a very good bistro and bar, along with a bar/restaurante overlooking the Guggenheim museum. Good Room, excelent all round.
Stayed in September 2024
Reviewed: 3 September 2024
Ewa
PolandPerfect place, perfect stay. Excellent location. Super professional and helpful staff, comfy and beautiful rooms, fantastic views from the 7th floor rooftop. Strong WI-FI
Stayed in September 2024
Reviewed: 31 August 2024
Marguerite
IrelandNothing.
Location, Roof Top Terrace, Staff
Stayed in August 2024
Reviewed: 30 August 2024
Edward
United KingdomNothing.
Location, breakfast, staff, pillows, views - all superb.
Stayed in August 2024
Reviewed: 29 August 2024
Pierre
PortugalNone
Excellent breakfast - a lot of choice in the buffet plus some hot meal a la carte. Nice view on the Guggenheim museum Pastry are really a must.
Stayed in August 2024
Reviewed: 27 August 2024
Francis
BelgiumOnly wifi could have been better. But as a European citizen with 5G this was only a minor issue in an otherwise perfect stay.
The location, staff and the rooftop breakfast are probably the best you can find in Bilbao. If you have the budget, stay in a room with terras or outside view, as the interior rooms are darker and miss daylight.
Stayed in August 2024
Reviewed: 26 August 2024
Mario
GermanyThe spa area was not very nice. When we got there there was no one to receive us so we didn't know where to go, it said their specialists were busy, I assume giving a private massage? There are only a steaming bath and a sauna, but the sauna was off.
Luxury hotel, beautifully decorated. Staff is extremely attentive and polite. The cocktail bar on the ground floor was great. Amazing views from the rooftop.
Stayed in August 2024
Reviewed: 26 August 2024
Alec
United KingdomNothing not to like
Perfect location, staff were very polite and answered all our questions also gave advice regarding the Fiesta weekend. Comfortable beds and very clean.
Stayed in August 2024
Reviewed: 25 August 2024
Suzanne
CanadaNo problems
We loved the location and the roof top bar. The breakfast was excellent and the front desk helped us secure a wonderful dinner reservation.
Stayed in August 2024
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