Nothing! Hotel was great

The hotel was amazing. Straight from arrival everything was just perfect. They accommodated an early check in. Hotel was super clean and nothing was ever an issue. Rooms were fantastic and beds were comfortable.

Stayed in June 2024

Its not I didnt like more could be better if (1)Sauna was hotter, (2) pool side bar stayed open later. (3) the atrium area is a nice spot and one even there was a tapas and drinks evening arranged by the hotel, should try do more in that area.

Very friendly and helpful staff. Clean large and very comfortable rooms. Large pool and sheltered from the wind. Great buffet breakfast. Pool side bar and snacks. Good Jacuzzi and Sauna. They will try to provide a late check but if not possible will store you luggage in a lock room and provide you a room for 30mins to freshen up before leaving if late after noon. This was great for me as I left late afternoon and was able to enjoy the day by the pool, freshened up and headed to the airport. Other benefits its very central and easy to get to everywhere, CITA, Jumbo and beach are a 10min walk, short taxi ride is best to Maspalomas beach

Stayed in April 2024

The beds were 2 singles which were pushed together. As an adults only hotel we would have liked to have a double bed. Food stopped being served at 4pm and the bar closed at 6pm. We wished they stayed open later as we met a few couples we have liked to stay around the bar or eat rather than go out.

This an ideal location, amazing staff, hotel features, cleanliness and the Monday get together at 5pm

Stayed in April 2024

The pressure of the shower could be easily improved thanks to a shower head with adjustable jets.

The staff is very friendly and efficient. Significant point : The breakfast is great, varied and hearty. Several chefs are available to prepare some special dishes. The hotel provides a transfer service to the airport. The localisation is perfect.

Stayed in April 2024

There's not much to do in the area, mostly filled with other hotels and restaurants.

Super friendly staff. you can download an app and communicate with the hotel staff via chat. The staff usually responded within 30mins and the requests we asked for - one related to changing single bedding to a double bedding sheet - were attended to within the hour. Super great service. Also, we were greeted with a complimentary glass of Cava and a red bottle of wine was waiting for us in our room, it's these kinds of small gestures that made our stay very pleasant :)

Stayed in March 2024

Instead of the fancy sofa in the room it would have been great with a sofa with more comfort. The beds are not comfortable at all !

Nice and modern hotel with a lot of “happy” colors. Rooms are big and a nice view from the balcony. The hotel is very clean. A nice small kitchen with free coffee. Every day we also got some candy. Breakfast is great and have a big variety of all you need for a good morning. Breakfast is open until 12:00. Restaurant and pool area is very clean. The pool area is not to crowed and have some small private areas. We ate lunch in the restaurant every day and the menu was great. All the staff is very service minded. Specially waiter Geiler was very friendly and service minded - he made us feel comfortable. We had our “own private” parking space for our rented car which was perfect since it can be challenging to find parking spaces on the street. The hotel is close to everything - the beach and Jumbo mall

Stayed in March 2024

Majority of the sunbeds are static and quite close together

Very friendly staff; generally good atmosphere about the place

Stayed in March 2024

Nothing

Fabulous

Stayed in March 2024

Nothing

The location is perfect for getting around Playa del Ingles. Great facilities and very relaxed atmosphere. Very clean and pool area is fantastic and enough room for everyone

Stayed in March 2024

poor shelf space.

Breakfast buffet had a good selection to suit all tastes. TV had BBC channels.

Stayed in February 2024

however: the extreme noise outside, 24/7, is excruciating.Ventilation systems, music from the bars next door. I don't really recommend this accomodation

It is a pleasant hotel, however.......

Stayed in February 2024

Gradient exit area from bali pool needs a non-slip surface.

Great staff. Very good breakfast.

Stayed in February 2024

Little noise from other hotels but this was not Gold’s fault

Great breakfast served until noon. Everything you need in a breakfast.

Stayed in February 2024

Nothing

Good location, good and comfortable room, nice view, good and positive staff, good breakfast, nice pool area, positive vibes during the stay. Enjoyed the live music at the pool, great idea.

Stayed in January 2024

Little pool to be heated like large pool

Lovely hotel, clean & great breakfast

Stayed in October 2023

The bathroom design is daft, but there is not much you can do about that now.

Such a great choice. The staff were great, there was a great 'vibe' at the hotel, staff couldn't do enough. The breakfast was excellent and was available until midday, so no dashing about in the mornings.

Stayed in November 2023

Nothing.

A lovely hotel in a central but quiet location. Reception staff were super helpful. The room was comfortable and everywhere in the hotel immaculately clean. The pool facilities were great as was the pool bar and food. We will return .

Stayed in November 2023

Do espacço ... da simpatia do staff

Stayed in November 2023

Quality of the cocktails at the pool is acceptable but could be improved.

Great breakfast at a good price and available until noon. Room very spacious, clean and modern. Building and pool clean, very well maintained, enough comfortable beds at the pool and very relaxed and friendly staff. Good food poolside too.

Stayed in November 2023

A bit too small bathroom but otherwise nice room.

The atmosphere at the pool and the friendly staff and good breakfast.

Stayed in November 2023

Big room and comfortable beds (10/10). Breakfast was amazing and the pool area is great.

Stayed in November 2023

The pool is way too cold and the sides of the pool could have been cleaner. A light near the full length mirror would be a welcome addition.

We love this hotel, the rooms are spacious and contain everything you need, if you book a superior room the bed is huge! The air-conditioning is very efficient. All of the staff that we spoke to were very friendly and helpful, extra shout out to housekeeping who do an amazing job. This was our second visit and we have already booked for next year.

Stayed in October 2023

Excellent location, great facilities

Stayed in October 2023

Nothing

Absolutely everything,staff were amazing,spotless room ,very comfortable

Stayed in October 2023