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Reviews of ALEGRIA Florida Park 4 stars

Avenida del Mar, 17, 08398 Santa Susanna, Spain

#19 of 46 hotels in Santa Susanna

Guests' Choice

Review score

Based on 69 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.4

  • Location

    8.7

  • Facilities

    8.2

  • Staff

    8.6

  • Value for money

    8.1

  • Free WiFi

    8.7

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Showing 1 – 25

  • Reviewed: 1 June 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double/Twin room balcony
    • Stayed 1 night
    • Submitted via mobile

    Bathtub in the bathroom, balcony, outside area with pool

    Stayed in May 2024

  • Reviewed: 10 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double/Twin room balcony
    • Stayed 1 night
    • Submitted via mobile

    The gym and spa required a fee in order to use it, which was NOT specified during the booking.

    The dinner was amazing! I believe the breakfast could have some more variety and perhaps extend the time until 10 am. The staff was very kind and knowledgeable. .

    Stayed in May 2024

  • Reviewed: 9 May 2024

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Double/Twin room balcony
    • Stayed 2 nights
    • Submitted via mobile

    I cannot ask more. All the facilities are superb I would recommend to my friends

    I loved the stay in Alegria Florida Park Hotel. Reception staff was superb. The food court was excellent. I cannot ask more. The bar 🍸 service was super. The employees like Tony, Michel and Carlos provided excellent service. Rooms are okay. Value for money. Looking forward to come again .

    Stayed in May 2024

  • Reviewed: 2 April 2024

    7.0
    Enjoyable except for 1 female staff member that would put me off returning there again
    • Leisure trip
    • Family with young children
    • Triple Room with View
    • Stayed 4 nights
    • Submitted via mobile

    I had booked full board stay for myself & 2 daughters- however the hotel had me down for half board only. The first evening I went for dinner, the female staff member at the door said I wasn't entitled to it. On showing her the confirmation email on my phone- she begrudgingly allowed me into the dining area & asked me to go to hotel reception after dinner to "sort it out". This I did & I forwarded my confirmation email from booking.com to hotel reception as they requested. However every evening I went for dinner, the same staff member at restaurant entrance told me she had me down for half board only, even though I told her I had gone to reception.. made me feel like a fraud! Very embarrassing in front a big que of residents behind me waiting to go in for dinner. We were unable to have dinner on day of check-in due to late arrival at airport so I had emailed to see if it was possible to get dinner on evening of checking out ( our flight not leaving till 23.25hrs) which the manager Monica agreed & confirmed by email. However that evening when we went for dinner, & handed in the dinner pass card which we got when checking out that morning, the same staff member as previous at restaurant door- shook her head & said "No no no... only lunch on day of check-out".... I left the card on counter & walked away with my 2 girls! That female staff member has definitely left a very poor impression on me. Such a shame because other staff were so friendly & helpful.

    Lovely food, great variety. Very fresh & fab cooked variety. Lovely location, close to beach & shops. Also near train although we did not need to use it.

    Stayed in April 2024

  • Reviewed: 31 March 2024

    7.0
    Would love to visit again
    • Leisure trip
    • Couple
    • Double/Twin room balcony
    • Stayed 6 nights
    • Submitted via mobile

    Language barrier

    Fantastic

    Stayed in March 2024

  • Reviewed: 10 September 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double/Twin room balcony with pool/sea view
    • Stayed 1 night
    • Submitted via mobile

    The views

    The room

    Stayed in July 2023

  • Reviewed: 9 September 2023

    9.0
    Good hotel for a short break
    • Leisure trip
    • Couple
    • Double/Twin room balcony
    • Stayed 4 nights
    • Submitted via mobile

    Pool area was crowded, evening entertainment was variable. Choice of drinks with the all inclusive package was a bit random

    Choice and quality of food was excellent. Very modern and clean and decor in the public areas was lovely. Plenty of pleasant and helpful staff. Good location one street back from the beach and very near to bars and shops

    Stayed in September 2023

  • Reviewed: 23 August 2023

    9.0
    Family trip hotel!
    • Leisure trip
    • Family with young children
    • Family Room with Balcony (2 Adults + 1 Child)
    • Stayed 4 nights
    • Submitted via mobile

    The snack bar food. Lack of options.

    The stafd were really nice and helpfull. The buffet food was good. A lot of variety and healthy options. Maybe lacking of kids menú.

    Stayed in August 2023

  • Reviewed: 1 August 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Double/Twin room balcony
    • Stayed 1 night
    • Submitted via mobile

    The room wasn't clean. There were lot of stains on the surfaces and lot of sand on the floor and dirtiness. The fridge had a lot of dirtiness around and there was a left bottle of water inside from someone else. The second day they did not change my towels and one of them had stains too not properly washed.

    I liked the proximity to the beach and the shops and restaurants

    Stayed in July 2023

  • Reviewed: 23 April 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double/Twin room balcony
    • Stayed 7 nights
    • Submitted via mobile

    Location and food 😋

    Stayed in April 2023

  • Reviewed: 7 October 2022

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double/Twin room balcony with pool/sea view
    • Stayed 5 nights
    • Submitted via mobile

    The fact that beverages like water were not included in the dinner, and there was no water dispenser like during breakfast. One free bottle would have been nice, or at least a water dispenser. No kettle in the room so no possibility to pour tea/coffee, and the information about the price of beverages was not clear. Walls very thin so we could hear everything happening in the other room

    Amazing breakfast, comfy beds, staff always smiling and ready to help. Nice live music concerts at night.

    Stayed in October 2022

  • Reviewed: 12 September 2022

    9.0
    Really enjoyed our two weeks. All good - nothing to complain about.
    • Leisure trip
    • Couple
    • Double/Twin room balcony with pool/sea view
    • Stayed 12 nights

    Friendly and helpful staff. Very good location. Good entertainment and excellent food.

    Stayed in September 2022

  • Reviewed: 23 August 2022

    8.0
    Okay but could be much better
    • Leisure trip
    • Family with young children
    • Family Room with Balcony (2 Adults + 1 Child)
    • Stayed 6 nights
    • Submitted via mobile

    Parking. You have to book in before you get access to the parking area but there is nowhere to park outside the hotel. Queuing. 5% Holiday waiting for lifts, 10% Holiday waiting for a drink from the bar (they never seem to have enough staff on), 5% Holiday waiting to get into restaurant. Bathroom. Some refurbishment is required in this area. The View. We paid for a mountain view, but got a view of the Hotel next door. Reception. One of the receptionists was quite rude to my wife when she asked about the parking. Pools. Nice but too small for the amount of people in the Hotel, very crowded. Smoking. People were Smoking everywhere even at the tables that had No Smoking stickers on them. There should be a designated Smoking Area away from the public areas. Animation Team. Not much going on there but the ladies were very nice. Kids Play Ground. Needs some serious improvement and bringing up to a good safety standard.

    The Staff in the restaurant were great, the food was excellent with a great variety that we all liked. The rooms were comfortable and kept clean by some very nice ladies.

    Stayed in August 2022

  • Reviewed: 4 June 2022

    8.0
    That was good. The breakfast and dinner were perfect
    • Leisure trip
    • People with friends
    • Double/Twin room balcony
    • Stayed 4 nights
    • Submitted via mobile

    A little about cleaning

    That was good but location for who want to visit the city of Barcelona is not recommended

    Stayed in May 2022

  • Reviewed: 4 June 2022

    8.0
    Thst was good
    • Leisure trip
    • People with friends
    • Double/Twin room balcony
    • Stayed 5 nights
    • Submitted via mobile

    In the bathroom was not so clean as I expected and charging was not good as well

    The program that they did every night during the time we were there, salsa dancing, spanian music and dance

    Stayed in May 2022

  • Reviewed: 26 April 2022

    7.0
    A short stay as part of a road trip.
    • Leisure trip
    • Couple
    • Double/Twin room balcony
    • Stayed 2 nights
    • Submitted via mobile

    No tea/coffee making facilities in the room

    The location, breakfast was excellent

    Stayed in April 2022

  • Reviewed: 18 April 2022

    9.0
    overall highly recommend it.
    • Leisure trip
    • Family with young children
    • Quadruple Room with Garden View
    • Stayed 7 nights
    • Submitted via mobile

    Need to book indoor pool, pay €10/head for use of the spa during a time slot. Could invest money on the gym as wasn’t kitted out well. double rooms looked small-no adjoining rooms for family’s. Missed a kettle in the room.

    The staff were very helpful & friendly. The rooms were immaculate- family room was a nice size. Plenty of food choice-something for everyone. excellent spa-sauna/jacuzzi/steam. entertainment organisers were lovely.

    Stayed in April 2022

  • Reviewed: 4 October 2021

    9.0
    Nice place to stay
    • Leisure trip
    • Couple
    • Double/Twin room balcony
    • Stayed 2 nights
    • Submitted via mobile

    Modern, bright, clean

    Stayed in October 2021

  • Reviewed: 25 May 2024

    10
    Location staff facilities
    • Leisure trip
    • Group
    • Triple Room with Balcony
    • Stayed 5 nights
    • Submitted via mobile

    All of it

    Stayed in May 2024

  • Reviewed: 26 April 2024

    10
    Had a lovely time ,would definitely return.
    • Leisure trip
    • Group
    • Double/Twin room balcony
    • Stayed 5 nights
    • Submitted via mobile

    The toilets.one set of toilets to cover the outside area and the bar areas.

    Breakfast was brilliant.

    Stayed in April 2024

  • Reviewed: 28 August 2023

    10
    Fantastic.
    • Leisure trip
    • Group
    • Triple Room with Balcony
    • Stayed 3 nights

    No comment. All my expectations were met or even exceeded.

    Micul dejun excelent. Locatia foarte buna.

    Stayed in July 2023

  • Reviewed: 24 August 2023

    10
    Wonderful week long family trip- awesome datffy
    • Leisure trip
    • Family with young children
    • Triple Room with View
    • Stayed 7 nights
    • Submitted via mobile

    Only minute constructive criticism is could have done with more vegetarian variety- veggie sausages perhaps at breakfast.

    Lovely staff especially Edgar behind the bar. But overall all the staff couldn’t have been more helpful. Really clean pool area, so much variety at breakfast and dinner (we did half board) absolutely fab.

    Stayed in August 2023

  • Reviewed: 4 June 2023

    10
    Phenomenal
    • Business trip
    • Family with young children
    • Double/Twin room balcony
    • Stayed 5 nights
    • Submitted via mobile

    Nothing

    Perfect for wheelchair users. Accessible, comfortable and very clean. The staff were amazing.

    Stayed in May 2023

  • Reviewed: 13 April 2023

    3.0
    Welcome to the refugee camp
    • Leisure trip
    • Family with young children
    • Double/Twin room balcony
    • Stayed 9 nights
    • Submitted via mobile

    No AC, not a single guest had AC. Hotel booked to capacity, cold food (not a single plate warmer in sight) single option for hot food 1 1/2 griddles, the rest wasn't hot & by the time you got to your seat, food cold. Couldn't get out of car park 15 euro a day. All inclusive means, 10% of bar space only to get served & incredibly limited selection & portion control.... so you get a wrist band that basically says tourist, then only 0.4cl glasses. pay as you go guests, pints, unlimited drink options, 2 hours extra availability. The bar manager never served us once in 16 days & staff so miserable on a 6/1 rota. After cruising from Rio treated like the most important person on the ship, to this orange is the new black system, just shocking!!!!! The build quality is akin to a mate of your dad's doing his best. Rooms made up daily, but sheets never changed, 16 nights. Glad it was cool at night, so balcony doors could be left open, absolute sweat box during the day.

    Quantity of food & drink, building materials & location.

    Stayed in April 2023

Showing 1 – 25

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