Paseo Marítimo s/n, 08398 Santa Susanna, Spain
#4 of 44 hotels in Santa Susanna
Guests' ChoiceBased on 222 hotel reviews
8.9Cleanliness
9.2
Comfort
9.2
Location
9.4
Facilities
9.1
Staff
9.4
Value for money
8.7
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 22 September 2024
Lisa
IrelandWe were all inclusive and the buffet got very repetitive
The property was modern and clean
Stayed in September 2024
Reviewed: 20 September 2024
Ali
United KingdomGreat location. Beautifully decorated. The pool was fantastic and is a stone throw away from the beach! Lovely overall I will definitely be staying here again when I'm in the area
Stayed in August 2024
Reviewed: 11 September 2024
Leona
Czech RepublicVery nice hotel, next to the sea. Easy parking. Very helpful and friendly staff. Excellent breakfast and dinner. Everything was perfect including spacious and comfy bed.
Stayed in September 2024
Reviewed: 7 September 2024
Svetlana
SerbiaGreat!!!!
Stayed in September 2024
Reviewed: 6 September 2024
Aleksandra
SwitzerlandNothing, it was perfect
Everything
Stayed in September 2024
Reviewed: 2 September 2024
Sylwia
United KingdomCleaning lady could do a bit better job in the room and spa facilities needs some improvements. Other than that is a great hotel.
Great hotel with perfect sea view and access to the beach!
Stayed in September 2024
Reviewed: 1 September 2024
Karen
United KingdomNothing to mention other than the gym isn’t great but it didn’t affect my stay.
Very clean, friendly helpful staff, hotel is right on the beach, good amount of sun beds, lots of options at breakfast at dinner. Nice touches like being able to get a take away breakfast when checking out early. Rooms made up each day with more water provided. This hotel has all bases covered, can’t fault anything.
Stayed in August 2024
Reviewed: 31 August 2024
Graham
United KingdomFood wasn’t top quality and lukewarm warm
Na
Stayed in August 2024
Reviewed: 27 August 2024
Jelena
FranceThe pool area could be bigger, but it was manageable. We would suggest, if snack bar can offer the ice-cream , as it is a bit annoying to leave the pool area and go somewhere else for an ice-cream, in a such a hot weather :) Best regards to all the team. Jelena et Gabi (room 702) :)
Location is great! All staff was so helpful, and special thanx to Alex and Valentina, as they have responded to all our needs without delay. Thanx to housekeeping which was doing very detailed job, and thanx for a special surprise message on our bed, the last night at the hotel. :) Thanx to the restaurant team, the food was so delicious and with a lot of variety.
Stayed in August 2024
Reviewed: 24 August 2024
Tanya
United KingdomNA
Everything
Stayed in July 2024
Reviewed: 23 August 2024
Zoe
United KingdomThe staff at this resort were exceptional! Fantastic customer service! The hotel is clean and tidy all the time. It is right on the beach, and close to shops / restaurants and a few bars. Nothing we didn't like about the hotel. We would highly recommend it. Only down side for us was that there weren't may bars around with music / live music, but that is no fault of the hotels
Stayed in August 2024
Reviewed: 17 August 2024
Soheyl
SwitzerlandNothinh
The service, location, friendliness of the staff, the view from the room, the room itself, everything!
Stayed in July 2024
Reviewed: 15 August 2024
Monica
IrelandThere weren’t enough sunbeds/ parasol for everyone in the hotel. The cleaning of the room was quite poor (our water glass wasn’t changed not even once during 5 nights, for instance), and the toilet paper quality was very bad for a 4+ star hotel. The elevator is super tiny and slow.
Location was superb, sea view and extremely close to the beach. The room was comfy and had a nice view. The pool was very nice.
Stayed in August 2024
Reviewed: 13 August 2024
Buckley
IrelandThe only downside I felt was that the room was small and near the door, so you felt sometimes that the people outside in the corridor were in your room!You could hear everything.
The hotel was spotless, and the staff were lovely and helpful. The breakfast was fabulous, such as a range of foods and gluten-free. I would highly recommend this hotel for a lovely relaxing break. The added touch of Champagne 🍾 on arrival was nice. They have a spa, and the treatment were reasonable, but do book early!
Stayed in August 2024
Reviewed: 8 August 2024
Kirsty
United KingdomCould have had a bit more entertainment in the evening
We paid for the junior suite and it was beautiful with the most amazing views!
Stayed in August 2024
Reviewed: 5 August 2024
Katarzyna
SpainBeach front, great food - dinner and breakfast delicious, super nice staff
Nice situation - really in front of the beach
Stayed in August 2024
Reviewed: 30 July 2024
Ivona
CroatiaEverything in the hotel was perfect - the staff, the rooms and the food. I was a solo tourist and they treated me like a queen, and the plus was that I also speak Spanish. At check-in, you are immediately greeted by a surprise - welcome champagne. I had a room at the front of the hotel, with a beautiful sea view. I could write eulogies about food for days. I can still feel the flavors of all those delicacies they prepared on my palate. Also, the prices of drinks are very affordable. I will definitely be back next year! The warmest recommendation to everyone!
Stayed in July 2024
Reviewed: 29 July 2024
Jens
NorwayClean, Nice straff - comfortable and Nice walking distanse to everything
Stayed in July 2024
Reviewed: 24 July 2024
Charnele
United KingdomIf you come down late there isn't a lot of space to sunbath at the hotel as the loungers were all taken. But it wasn't the end of the world as the hotel is on the beach so you can just go there.
The lady on reception lara was amazing I was a solo traveller so was a little nervous she asked if I wanted a glass of champagne while I was checking in . And each day when she saw me she checked in on me and made sure I was OK. I sent them a message prior to my stay to say it was my birthday I was coming for and when I arrived they had upgraded my room to a sea view and on my birthday I came back to champagne a slice of cake and a little note. It was soo cute and made my day. Thank you i truly appreciated it.
Stayed in July 2024
Reviewed: 20 July 2024
Joyce
United KingdomFabulous location, right on the beach. Easy walking to great restaurants. Buffet breakfast is probably the best we've ever had with good choices and freshly cooked. Brilliant staff.
Stayed in July 2024
Reviewed: 17 July 2024
Margareta
United KingdomI was disappointed with the food. Overall good but everything was salty, one dinner I picked some rice which was terrible bad , and very surprised that in a country were you can find so many fresh vegetables, the vegetables dishes wasn’t good.
The property is very close to the beach. Nice and quiet. The staff very friendly, nice and helpful.
Stayed in June 2024
Reviewed: 15 July 2024
Tracy
United KingdomFriendly staff good food good location
Stayed in July 2024
Reviewed: 13 July 2024
Stepan
AustriaThe cleaning person (presumably) took one of my own towels by mistake, and I got lost in the depths of the washing processes, and it was not returned to me or compensated. A minor thing that disappointed me a bit. However, the cleaning service itself was very good, and the room was always clean and shiny. Also, the room doors were slamming a bit loud.
Well, I enjoyed every single moment there. The location, the resort vibe, relaxation, and nice live music in the evenings. Amazing big balconies with the sea view, comfy beds, clean and nice bathrooms. Spa and sauna were perfect addition. And of course, the wonderful and huge beach with a lot of space for everyone. Boat trips to beautiful Tossa de Mar are available nearby every day. Food, OMG the food was delicious, both breakfasts (pastry!) and dinners (meat and fish dishes!). Also, the hotel interiors look very fresh, and it was just good to spend some time (reading or watching football) in the air-conditioned reception area or near the bar. I wanna say special thanks to a very cheerful and positive staff working at the pool bar. At some point, I even stopped going somewhere else for lunch because it was just really relaxing and nice to stay within the hotel territory. Frappuccino was the main drink of my stay :)
Stayed in July 2024
Reviewed: 27 June 2024
Karen
United KingdomThe food was not as good as last stay. There did not appear to be as much choice and some of the dishes the meat was very tough. My husband and a number of other guests did complain the one evening how tough the beef had been cooked it was uneatable to many sadly. The toasters need to be sorted as they take way to long to do the toast so you have a queue and then the toast does not even do it properly you find yourself re doing it a couple of times. Just little thing but could be sorted better. Did feel that you need to expand your ice cream selection. A number of guests along side ourselves were disappointed by the limited choice. With regards to cleaning of rooms we did not have ours cleaned a couple of times because although we were out all morning when we had lunch and then wanted a nap in the afternoon the cleaners were just getting to our rooms about 3pm and for us that was too late
This year we actually had the sea view we had requested (previous year although we had ordered this we did not have it) and it made the room. It was wonderful to sit and listen and see the sea. Must admit loved the room this time. Mattresses are awesome on both our stays the beds were so comfortable so a big plus from us on this. Staff are awesome and so friendly
Stayed in June 2024
Auciems, Latvia
Villecroze, France
Tivat, Montenegro
Rome, Italy
Thornhill, UK
Corte, France
Jongensfontein, South Africa
Paris, France
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content