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Reviews of Hotel Fenix 3 stars

Avenida de Europa 3, 07600 El Arenal, Spain

#12 of 71 hotels in El Arenal

Guests' Choice

Review score

Based on 303 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.5

  • Location

    7.8

  • Facilities

    8.0

  • Staff

    8.6

  • Value for money

    8.4

  • Free WiFi

    8.2

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Showing 1 – 25

  • Reviewed: 18 June 2024

    8.0
    A nice hotel on Arenal, perfect for the first or the last night on Mallorca!
    • Leisure trip
    • Solo traveller
    • Comfort Single Room with Balcony
    • Stayed 1 night

    Breakfast was great but altough the food was exposed, one had to ask a lady precisely what he wanted from that "buffet". The swiming pool closed earlier and opened later than I needed for my late and early swims. Still too urban/citadine for someone seeking relax and nature.

    A short distance from the nearest beach. The balcony from the room was great to catch a little view from the sea and the sunset (at least partially). Not very far from the airport (didnt hear airplanes)! A short distance (by car/bus) from Palma if you want to vist the city but not stay in the city!

    Stayed in June 2024

  • Reviewed: 12 June 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Premium Twin Room with Sea View and Balcony
    • Stayed 1 night
    • Submitted via mobile

    There is no fridge in the room which is terrible! I would prefer to have a fridge to cool the beverages rather than the TV! The hotel is not providing free drinking water, the bathroom set of cosmetics is very limited.

    Clean, renovated room. Comfortable bed. Nice staff. Walking distance to the beach and restaurants.

    Stayed in June 2024

  • Reviewed: 7 June 2024

    7.0
    You get what you pay for and the personnel were generally friendly.
    • Leisure trip
    • Family with young children
    • Comfort Twin Room with Balcony
    • Stayed 4 nights

    The breakfast was ok - The cooked food wasn't tasty so ended up eating cheese and tomato sandwiches. I didn't like the area which seemed very downtrodden. Afterwards I realised the area is also a bit tacky due to type of tourism over the years. The restaurant across the road was really gross.

    The beds were comfy and hotel was clean. I enjoyed the fresh smoothies and cakes at breakfast. The personnel in the kitchen were lovely.

    Stayed in June 2024

  • Reviewed: 28 May 2024

    8.0
    Great Value, Good Location
    • Leisure trip
    • Group
    • Premium Triple Room with Balcony
    • Stayed 1 night

    S'Arenal doesn't seem like a great area though for staying long term. We only stayed a night as we landed very late at night and couldn't get a rental car

    Good Location near Palma and the airport.

    Stayed in May 2024

  • Reviewed: 24 May 2024

    8.0
    Super lovely stay at clean and friendly hotel
    • Leisure trip
    • People with friends
    • Economy Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    We only had one chair on our balcony so could have done with two. We didn’t end up spending much time out there. Would be nice to be able to log into Netflix (or other apps) on tv to watch in English but we didn’t end up needing that so very minor. Bigger towels would be nice but this is a problem I have everywhere, how small is the avg human being??

    Clean and functional, room was comfortable and nicely laid out. The staff were friendly and reception 24/7 so helpful as our plane was delayed. Great location for the beach and restaurants but at the end of the action so quiet for a good nights sleep. (This was in May si might get rowdier later on in the season) Bus stop is so close for travel into palma old town and central bus station. Super close to airport but wee were never bothered by plane noise at all. Breakfast was plentiful and yummy, loads of options with specials every day. The kitchen clearly took pride in making it special

    Stayed in May 2024

  • Reviewed: 19 May 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Comfort Single Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    fella behind the desk Eugene was a gentleman,nothing was to much trouble to help you.the fella on afternoons was also good and played some good tunes including pink floyd

    Stayed in May 2024

  • Reviewed: 11 May 2024

    9.0
    Good value for price. No English receptionist at night hours.
    • Leisure trip
    • People with friends
    • Superior Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Only one very small trash bin per room. Receptionist not always able to talk in English

    Location. Price. 24h check-in

    Stayed in May 2024

  • Reviewed: 19 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Comfort Twin Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Close to the airport, nice and clean room and bathroom with comfortable beds.

    Stayed in April 2024

  • Reviewed: 13 April 2024

    9.0
    Excellent value in a good location
    • Leisure trip
    • Family with young children
    • Economy Twin Room
    • Stayed 3 nights

    The only (minor) negative was wanting to charge to use the safe in the room. Never come across that before... but it's a trivial thing

    On arrival we were offered a drink, which I have only ever had in much more expensive hotels... the room was a very good size, and very clean and tidy throughout. The bathroom was also clean with an excellent shower. Yes it's not the most luxurious hotel but it doesn't claim to be... It is five minutes walk to the beach, with plenty of restaurants and shops close by, and the bus to Palma and the airport leaves right outside. I really couldn't fault it

    Stayed in April 2024

  • Reviewed: 8 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Junior Suite with Balcony
    • Stayed 1 night

    Breakfast was good, but I think it would benefit from more variety.

    Staff super friendly, rooms big and comfortable. Breakfast was ok.

    Stayed in April 2024

  • Reviewed: 25 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Premium Twin Room with Sea View and Balcony
    • Stayed 8 nights

    Room was ok and very clean, just ideal for a weeks holiday Breakfast room was clean and tidy

    Stayed in March 2024

  • Reviewed: 21 October 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Economy Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    There was a technical problem with their hydraulic system, so we had no hot water for 1 day, but then it was solved; we had a balcony, but the view was into a rather ugly backyard, but well

    Well organized hotel; friendly personnel; rooms with balcony; breakfast good value and selection for 9 EUR, easy walking distance to the Arenal beach, but far enough out of the hustle bustle; good WiFi and AC; we also liked the bar just across the road, haha

    Stayed in October 2023

  • Reviewed: 21 October 2023

    8.0
    Good hotel
    • Leisure trip
    • Couple
    • Premium Twin Room with Sea View and Balcony
    • Stayed 1 night
    • Submitted via mobile

    Large clean room with air-conditioning.

    Stayed in October 2023

  • Reviewed: 16 October 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Comfort Twin Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    The noise ! Some people were using a hammer at 8am during our stay. And as our room was in front of the stairs we have heard everything during the night in particular people who are going back to their rooms. The shower was not very clean.

    The breakfast is very good value for money

    Stayed in October 2023

  • Reviewed: 11 October 2023

    8.0
    Nice place to stay
    • Leisure trip
    • Solo traveller
    • Comfort Twin Room with Balcony
    • Stayed 4 nights

    I didn't like paying extra money to activate the safe box

    It is located in a good location with good access to the city and beach. The staff are friendly. It is clean. The breakfast is excellent.

    Stayed in September 2023

  • Reviewed: 27 September 2023

    8.0
    Very good
    • Leisure trip
    • Group
    • Premium Triple Room with Balcony
    • Stayed 1 night

    Give us three forms to sign, which is not normal. These documents are electronic, and considering the fatigue, one cannot read them properly. They should announce this on their website or provide at least a printed version that people can read.

    Stayed in September 2023

  • Reviewed: 16 September 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Economy Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Close to beach and shops. Direct bus connection to airport.

    Stayed in September 2023

  • Reviewed: 3 September 2023

    8.0
    Overall nice place with nice staff
    • Leisure trip
    • Couple
    • Economy Twin Room
    • Stayed 1 night
    • Submitted via mobile

    No soap or shampoo in the room when we checked in and no place to hang a towel or clothes in the bathroom. A coffeemaker would be nice.

    Nice staff, great breakfast, the welcome drink and snack were a nice touch.

    Stayed in August 2023

  • Reviewed: 1 September 2023

    8.0
    For the purpose of our vacation was this hotel perfect.
    • Leisure trip
    • Group
    • Economy Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    One of the receptionist, was quite arrogant and grumpy during our stay

    The cleaning every day

    Stayed in August 2023

  • Reviewed: 24 August 2023

    8.0
    1 night stay
    • Leisure trip
    • Couple
    • Comfort Twin Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    There was a damp smell in the room

    Good for a 1 night stay if you are getting a connecting flight, the A51 is a quicker bus than than the A2 to get to & from the airport

    Stayed in August 2023

  • Reviewed: 24 August 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Comfort Triple Room with Pool View
    • Stayed 3 nights
    • Submitted via mobile

    We could hear when someone was running the shower upstairs .

    We liked the size of the room, comfortable beds, tasty breakfast, close to the beach. Staff very friendly and helpful all the time.

    Stayed in August 2023

  • Reviewed: 21 August 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Comfort Single Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Perfect budget hotel for a short stay on the island. Great location to the beach and bus stop right in front of the hotel. Friendly and helpful staff ( Lander at reception) and the ladies at the breakfast made my stay great!

    Stayed in August 2023

  • Reviewed: 7 August 2023

    8.0
    Good stay
    • Leisure trip
    • Family with young children
    • Junior Suite with Balcony
    • Stayed 5 nights
    • Submitted via mobile

    Very good staff, 1 min walk from public transport, good breakfast option. Walking distance from waterpark.

    Stayed in July 2023

  • Reviewed: 7 August 2023

    8.0
    It’s ok
    • Leisure trip
    • People with friends
    • Premium Twin Room with Sea View and Balcony
    • Stayed 5 nights
    • Submitted via mobile

    anything about the property is unlike is good! I’ve been surprised to discover Arenal is mostly frequented by Germans! Nothing against them! but sometimes they become annoying

    It’s good! the property is bright and very clean 5 min walk from the beach and the main center of Arenal

    Stayed in August 2023

Showing 1 – 25

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