WiFi in gym could be better

Nice spacious hotel with good facilities

Stayed in November 2022

There was a large cockroach in the room.

Stayed in December 2022

pretty room, hotel is close to the beach

Stayed in December 2022

good location, clean, nice rooms and 3 pools

Stayed in December 2022

The food could have been a lot better . Repetitive menu so wouldn’t go all inclusive .

Great staff , animation team were excellent and it was very clean. Good choice of shows and daily activities . In a good location

Stayed in December 2022

Very noisy streets around, until very late at night. You have no chance to sleep without earplugs. Sound isolation at the hotel isnt good enough to keep it out. There was some dust on the floor, so the room wasnt as clean as it should have been.

Good big room, and lovely view to the mountains. It was relatively easy to park, I was lucky to get spot just at the same street however that might be full of cars if you come after 4pm. I saw there is a big parking space at the market place nearby (2 mins walk), but please mind there is actually Market there on Saturday so cars need to be removed. I didnt use other facilities at the hotel as I stayed only 1 night, but there are plenty of entertainment as far as I saw - swimming pool, massage etc.

Stayed in December 2022

The Airconditioning felt like it wasn’t working

The hotel was very clean and the staff were lovely

Stayed in December 2022

top roof

Stayed in December 2022

very noise

food really good

Stayed in November 2022

No facilities to make tea in the room in the morning and they charge at the bar unless you go in the restaurant

Very clean and the staff are amazing

Stayed in November 2022

the staff

Stayed in October 2022

Their policy on sunbeds which meant many people got up before 7am to sit on sun beds in the dark until 10am to prevent towels being taken away.

clean comfortable room, friendly staff and delicious variety of food

Stayed in October 2022

bathrooms definitely need refurbished

location

Stayed in October 2022

We really DID NOT like the extremely loud music and activities that went on until 10pm or 11pm! They were often so loud we could not even hear the TV in our room when it was turned all the way up. If it weren't for having to give uo the terrace we would have insisted in another room not facing the pool area and definitely not just above the stage and speakers. NO WAY to put children to bed if you were a family! The food was OK. Not bad but seldom really good.

The terrace attached to the Junior Suite was awesome. It had nice lounging chairs with a table and umbrella and lots of room. The jacuzzi tub was very nice, just hard for 2 people to be in at once.

Stayed in October 2022

In reservation I asked for double bed, they give me twin beds without asking me. At least they were united. Also 4 star hotel with no bartender! Waiters making cocktails it's the worst combination ever.

Clean, good food, live music, luggage room, friendly personnel, balcony on upper floor with nice view on the exterior of the hotel.

Stayed in October 2022

Excellent location and excellent food.

Stayed in October 2022

Wi-Fi didn’t work, and the stuff couldn’t help. They admitted that some phones may have some temporary issues. Parking on site was small and impossible to get a spot. We parked on a nearby big parking place - Fanabe Market on Av. de Bruselas, which we think was ok. it was one night from Sunday to Monday so maybe it was not the trade day. Stuff could not tell us for sure.

nice breakfast with very good variety, quality and e.g. fresh natural juice, good eggs.

Stayed in October 2022

The Hotel has areas that could do with a little freshening up, like the back wall by the childrens play area / pool. Also, i peak times, there needs to be more thought going into the outside seating for the evening entertainment by the pool bar as it was very hectic and busy there.

Having stayed here several times before we knew what to expect and were not disappointed. The hotel is always kept immaculate, staff are always cleaning and the rooms are always well maintained and have very comfy beds. Reception Staff are friendly and helpful, the process is smooth and easy to complete and always prompt. We had paid for All Inclusive and there is always a wide choice of options, some a little strange (brussel sprouts for breakfast!) However, you will not go hungry here. Staff around the Hotel are generally very friendly too, so long as you make an effort with them which they appreciate. Good pools and you can always catch the sun here at any time of the day, although in busier periods you may need to be up earlier to get a sunbed - like most hotels in the Summer Holidays!

Stayed in August 2022

Trying to get a sun lounger around the pool is horrendous. People blatantly just putting their towels down very early then never using the lounger. There needs to be better management of this!

great location and good entertainment for the kids

Stayed in August 2022

air con could have been a lot better

exceptionally clean staff super friendly and would always help in a friendly manner very close to beach other restaurants and shops

Stayed in August 2022

We were a familly of four and got a room with one king size bed and one sofa bed. But the sofa bed was only for one person. Maybe i should make a complaint at arivall but i didn't. The room could get a renovation. The window isolation was poor.

The restaurant offered great variety of food for breakfast and dinner. The food was excellent with a lot of show cooking. A lot of evening entertainment and sport posibilities.

Stayed in July 2022

Dining area a little chaotic at Breakfast. Rooms a little dated but clean, tidy and plenty space.

Clean rooms, excellent room service. Roof terrace great place to relax. Food was good. Entertainment at nite was good excellent waiter service.

Stayed in May 2022

Our shower tap didn't turn off whilst the shower was on and it was thundering down, that was room 248. The room towels are quite small and the body soap smelt a bit funky.

The food was delicious, lots of fresh fish, lots of choice. Lots of pools, very clean everywhere. The staff were on it with drinks out front, always there to clear tables, put out coasters. Amazing mini fridge, got free champagne and a Toblerone

Stayed in May 2022

Good location Superb attention from staff Great breakfast

Stayed in May 2022

room was overlooking the pool, good size and very comfortable. nice pool area.

Stayed in May 2022