Gran Vía, 65, Centro, 28013 Madrid, Spain
#269 of 451 hotels in Madrid
Guests' ChoiceBased on 347 hotel reviews
8.3Cleanliness
8.5
Comfort
8.5
Location
9.7
Facilities
8.1
Staff
8.8
Value for money
8.1
Free WiFi
8.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 20 September 2024
Imre
SlovakiaHair dryer was missing from the bathroom - Small selection of dishes at breakfast
Clean bathroom - Comfortable bed - Silent room - Kitchen
Stayed in September 2024
Reviewed: 19 September 2024
David
AustraliaThe staff were very friendly & helpful
Stayed in September 2024
Reviewed: 3 September 2024
Veselin
BulgariaN/A
A perfect location that allows you to explore the city without having to use transport. The staff was extremely friendly.
Stayed in August 2024
Reviewed: 27 August 2024
Ksenia
RussiaIt wasn’t possible to charge phone close to my bed
The location
Stayed in August 2024
Reviewed: 17 August 2024
Josie
NetherlandsNice
Stayed in August 2024
Reviewed: 9 August 2024
Cristina
United KingdomFloors could have been a bit cleaner.
Location
Stayed in August 2024
Reviewed: 4 August 2024
N
TurkeyBathroom drain was awful. After shower, everywhere was water.
Central location, good rooms. Helpful staff.
Stayed in August 2024
Reviewed: 4 August 2024
Jose
United KingdomLife is not perfect, and neither is the hotel in the summer the choice is to roast or freeze as the air-conditioning blows arctic air straight onto the beds. This is common in many hotels. We simply wear hooded tops in bed and enjoy the other facilities, which are excellent
Fantastic staff, excellent location, great facilities We stay here frequently.
Stayed in June 2024
Reviewed: 4 August 2024
Frank
United StatesAll was good and nice Hotel
Near to all turistic places, rooms were good and confortable, good cleaning and staff
Stayed in July 2024
Reviewed: 10 July 2024
Zamia
Puerto RicoI did like the property.
Excellent location, easy access to public transportation , landmarks and enterntainment.
Stayed in July 2024
Reviewed: 3 July 2024
Kim
SingaporeThe access to the rooms. Many steps in all. Steps to get to the ground floor lift then steps to get from the lift level to the room level. Did not have this information during booking other than there is elevator facility. Difficult for us with large bags
Large room with fully equipped kitchenette Location is central. Easy access to transportation, food and shopping.
Stayed in June 2024
Reviewed: 27 June 2024
Hindeleh
JordanI recommend that the hotel gives it's clients complementary water for the first night at least rather than charging them for it.
The location of the hotel is in the heart of Madrid and has direct access to the metro station & busses. The check in & out both were quick & simple.
Stayed in June 2024
Reviewed: 25 June 2024
Valerie
United Arab EmiratesFacilities were old. It was difficult to carry the luggages from the lobby.
Great location and very helpful staff!
Stayed in May 2024
Reviewed: 21 June 2024
Oleksandr
SpainAll good
Location and Staff
Stayed in June 2024
Reviewed: 19 June 2024
Joanne
United KingdomThe queue when checking in
Location
Stayed in June 2024
Reviewed: 18 June 2024
Dassen
South AfricaNo complaints
Location
Stayed in June 2024
Reviewed: 17 June 2024
Noon
New ZealandThe hotel is looking tired and overdue for refurbishment.
The location is excellent.
Stayed in June 2024
Reviewed: 13 June 2024
Rima
CanadaI didn't like breakfast. It was primitive.
Stayed in June 2024
Reviewed: 5 June 2024
Konstantinos
GreeceBreakfast selection was not huge, but otherwise what was available was fresh.
At breakfasr they were very happy to make me a proper espresso and din not have to drink one from the coffe machine.
Stayed in June 2024
Reviewed: 5 June 2024
Mike
United StatesThere are a lot of stairs to get to the reception desk. A bit pricey for a basic room.
Convenient location
Stayed in May 2024
Reviewed: 3 June 2024
Elisa
ItalyBreakfast
Position
Stayed in June 2024
Reviewed: 31 May 2024
Andrea
CanadaIt's dated but it still offers excellent value. The staff were terrific.
What a great location!!!! The room we got was very spacious on the 5th floor with a view of Grand Via. We were surprised that you could not hear any noise from the street!!!
Stayed in May 2024
Reviewed: 25 May 2024
Stuart
SpainAmazing location, very comfortable rooms. everything you need. Even though we were facing the main Gran Via street, no noise can be heard through the windows. Very good.
Stayed in May 2024
Reviewed: 23 May 2024
Ingrid
United StatesWebsite
Location
Stayed in May 2024
Canmore, Canada
Halifax, Canada
Sant Arcangelo, Italy
San Nicola dellʼAlto, Italy
Appenzell, Switzerland
Paris, France
Miami Beach, USA
Kathmandu, Nepal
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content