Calle Pez Volador 1, Retiro, 28007 Madrid, Spain
#63 of 446 hotels in Madrid
Guests' ChoiceBased on 229 hotel reviews
8.9Cleanliness
9.3
Comfort
9.3
Location
8.7
Facilities
9.0
Staff
9.4
Value for money
8.5
Free WiFi
8.1
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End of dialog contentReviewed: 5 November 2024
Saad
EgyptLocation is far from downtown
Hotel , facilities and staff
Stayed in November 2024
Reviewed: 4 November 2024
Marek
NetherlandsNothing.
Unfortunately, we only stayed for 1 night in between of flights. We wish we could stay longer! We had a wonderful room, nicely decorated, with some free amenities (water, coffee, etc.). The staff was very kind and helpful. It was close enough to the major sights, thought we did uber downtown rather than walk (we were with three small children). We decided we needed to come back to this hotel.
Stayed in November 2024
Reviewed: 3 November 2024
Anna
United KingdomThe staff were exceptional from Pawal on reception to the people who looked after us in the restaurant. Pawal quickly realised my father needed extra support and found him a suitable room and ensured my parents had all the support they needed. The food in the restaurant was excellent and the room was very comfortable.
Stayed in October 2024
Reviewed: 28 October 2024
Mariafernanda
FranceThe TV channel options are quite limited and some parts of the hotel look a bit worn down.
The décor, the signature scent, the size of the room/bathroom, comfy bed.
Stayed in October 2024
Reviewed: 28 October 2024
Myfloppi
United StatesClean moderns rooms with good space. Location is a bit far from the main centric areas but still very accessible via bus or metro. Staff was very friendly and efficient.
Stayed in October 2024
Reviewed: 27 October 2024
Giulia
South AfricaNo gym.
Close to the venue (hospital). Very good breakfast. Big bathroom. Free upgrade
Stayed in October 2024
Reviewed: 26 October 2024
Ann
United KingdomNothing I can think of. Highly recommended.
Great location. We were going to a concert at the WiZinc arena and it was perfect. A quick stroll back to the hotel post concert. But also well connected via Metro to all parts of Madrid and a lovely stroll through the Retiro park (gorgeous)to the Golden Triangle of museums. Staff were very helpful. Room was good size and excellent t shower. Breakfast buffet and cook to order was fresh, readily replenished and good choice. Nice bar.
Stayed in October 2024
Reviewed: 21 October 2024
Ben
NetherlandsBuffet breakfast was good but at 23 euros is too expensive
Clean, good facilities, good breakfast. Helpful staff
Stayed in October 2024
Reviewed: 19 October 2024
Bahir
IraqNothing
Its very clean and comfortable. Very close to bus and metro station
Stayed in September 2024
Reviewed: 11 October 2024
Louis
United StatesBetter Dinner Restaurant. Food was good but a bit more variety would be good. A little improvement on service, to bring the food together for both persons dining. Our food arrived separately.
Loved the breakfast
Stayed in September 2024
Reviewed: 10 October 2024
Harini
IndiaNice room and facilities but a bit far from the center.
Stayed in September 2024
Reviewed: 2 October 2024
Gary
United KingdomClean
Stayed in October 2024
Reviewed: 29 September 2024
Ana
Dominican RepublicNo help for the luggage.
Great location. Great amenities.
Stayed in September 2024
Reviewed: 21 September 2024
Mohammed
United Arab Emiratesthe location wasn’t the best u have to take an uber to center or walk a loot but it wasn’t a big problem
it is very clean new and elegant , good breakfast also
Stayed in September 2024
Reviewed: 20 September 2024
David
United KingdomRoom doors were very noisy when shutting
Room size was pleasantly spacious, staff were helpful
Stayed in September 2024
Reviewed: 15 September 2024
Sergio
United StatesRoom too small
Staff
Stayed in September 2024
Reviewed: 14 September 2024
Cornelis
South AfricaAll good
Great bedding and bath towels
Stayed in September 2024
Reviewed: 13 September 2024
Ali
QatarThe hotel is nice and chill. The room was clean. I overall enjoyed the stay.
Stayed in September 2024
Reviewed: 11 September 2024
Gabriela
RomaniaThe breakfast could be improved, they don't have many options. The elevators are old and have a sudden drop once it reaches the desired floor. There was an annoying noise in our room coming from the electricity panel, making hard to rest without removing the card.
The hotel is situated in a quiet area near the Retiro Park, close to metro. Hotel is clean with kind and helpful staff. The rooms are a little bit small, but they have everyting you need. The food in the restaurant is very good.
Stayed in September 2024
Reviewed: 10 September 2024
Maria
ColombiaThe location was good for us, the staff was very friendly and the service was excellent. It was easy to check in and out.
Stayed in September 2024
Reviewed: 10 September 2024
Maria
United StatesThe price could have been a little bit lower!!
N/A
Stayed in September 2024
Reviewed: 8 September 2024
Mira
AustraliaLimited menu options for room service.
Clean and tidy.
Stayed in September 2024
Reviewed: 6 September 2024
Mike
SpainIt was hard to attract the attention of staff in the bar area. Either to get a menu or to settle the bill at the end of the meal. On both nights our potentially favourite apple tart desert was unavailable. The steak that I ordered for 29.50€ was awful, full of gristle. We thought that the price of the breakfast at 23€ was too much for us, when all we wanted was an omelette, a slice of toast and a cup of coffee. So we never had breakfast in the hotel, which was a shame. We were never given enough milk to both enjoy a coffee. Just 3 tiny plastic cartons per day. With the coffee being quite powerful you needed all three to make one cup.
Our room was lovely and spacious with plenty of storage. We don’t have a bath at home, so after a day of sightseeing it was wonderful to soak away the aches and pains off the day in the bath. The bed was huge, basically two singles bolted together, so we had plenty of room for a good nights sleep. Aircon was easy to set and control. The soaps and shower gel were a nice brand. The reception staff were exceptionally helpful.
Stayed in September 2024
Reviewed: 4 September 2024
Inês
PortugalThe beds are really comfortable and the breakfast was really good.
Stayed in August 2024
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