Only small downside was the pool water was very cold.

Pool area was lovely, breakfast was exceptional and lovely bar to retire to after a day sightseeing.

Stayed in September 2024

Hard to identify anything we “didn’t” like. I will say, the 2nd night we were there, they did not come to clean the room until 5pm. We notified the front desk that we’d like them to come earlier and it was handled from then on!

Stayed in a suite and the size of the room far exceeded my expectations. The bathroom was super generously sized, especially the shower - it had 2 shower heads with the best pressure I’ve ever had. Was hard to get out! The sitting area was nice and included a couch and mini bar. The bedroom was also great, the bed extremely comfortable. The hotel was very conveniently located and we ended up walking everywhere. Would highly recommend Mercado Del San Miguel - it was amazing!! The staff were especially helpful and gave us plenty of recommendations for restaurants and bars in the area. The pool area was a great place to come back at the end of the night and relax. Would stay again!

Stayed in September 2024

Nothing

Room, restaurant quality, staff

Stayed in September 2024

This hotel is a hidden gem - it was the highlight of our trip to Madrid. Unfortunately the name CoolRooms makes it sound like a budget apartment chain to the English-speaking ear, but it’s really a luxury boutique hotel. The huge rooms were finished to a very high standard, the staff couldn’t have been more helpful, the toiletries and hairdryer etc in the room were some of the best I’ve seen (nicer even than at big 5* resorts) and the bar/restaurant/pool were lovely to have too. We thought it was extremely good value for money.

Stayed in September 2024

The moment we arrived the staff were exceptional. They went out of their way, Joe, Marta and all the others, to ensure we felt welcome. They were professional and kind and wouldn’t let us lift a finger! The room was beautiful and comfortable and sitting at the pool was a perfect end to the day.

Stayed in September 2024

there is nothing at this place that we didn 't like

Excellent location, beautiful interior design, extra comfortable beds, marbe bathroom, exceptional service, beautiful small swimming pool.

Stayed in September 2024

Stunning hotel and the staff were exceptional!

Stayed in September 2024

Breakfast is the best that I ever experienced! Bravo!

Stayed in September 2024

Location was excellent. Easy to get to transport options, restaurants, sights etc.

Stayed in August 2024

Nothing it was all great

Staff were excellent and very helpful and knowledgeable Room was excellent and loved all the facilities the hotel provided

Stayed in September 2024

Attentive and helpful staff. Comfortable room. Beautiful pool area

Stayed in August 2024

Very comfortable, quiet, clean, first rate staff … and air conditioned!

Stayed in August 2024

Zero

Staff were exceptional, suite was huge and right next to the pool and sun beds

Stayed in August 2024

Little to complain about

Large spacious room Pool area is nice and gets a lot more sun than I expected based on being in a courtyard

Stayed in August 2024

It was perfect!!!

My daughter and I spent a week in Spain (Barcelona, Valencia, Madrid) and this was our favorite hotel. It is beautiful!!!! The staff were so helpful - they gave us a map of the city and pointed out sites of interest, they provided water and delicious sweets at check-in, a handwritten note and chocolates in the room, and we even scored a free upgrade. The location was wonderful - easy to walk to most of the sites but also a bit quieter of an area than the typical tourist spots. I love that they provided not only a hair dryer but a top of the line flat iron! We recommend this hotel wholeheartedly!!!!!!!!!

Stayed in August 2024

The property was truly amazing and the staff and service were incredible. Truly one of the best places we have stayed at !

Stayed in August 2024

My wife was locked in the shower, but the engineer was called and within minutes very respectably released door fixed during the day and no problems after that

great experience

Stayed in August 2024

Lobby is a bit worn and tired looking Food/drink at hotel is expensive

Great location, many attractions are walkable Nice pool Rooms are beautiful, great size bathroom, comfortable bed

Stayed in August 2024

Nothing!

Decor, ambience, pool setting, staff and location.

Stayed in August 2024

Pricey but well worth it! A rooftop will be asking for too much but there’s a great shaded benefit to the courtyard pool in extreme heat.

A stunning oasis in the middle of Madrid. The grand rooms, the palatial elements around the property, the staff and the comfort all exceeded expectations. The details in the (huge) rooms, the cleanliness and the spa-like showers are beyond and this is not a typical hotel at all. Lovely, happy staff and a beautiful night sleep after walking all over Madrid.

Stayed in August 2024

The reception immediately upon entry was extremely friendly, and the smiling staff were very sympathetic, as was the hotel's overall appearance. Service willingness 10/10, and the room—hard to put into words—we were more than impressed.

Stayed in August 2024

Pool was too small

Facilities and room

Stayed in August 2024

would not change anything

Room suite with a 10yr old on the sofa was amazing and massive

Stayed in July 2024

Having to leave

Incredible room in a lovely central location

Stayed in July 2024