34 Calle de Atocha, Centro, 28012 Madrid, Spain
#3 of 444 hotels in Madrid
Guests' ChoiceBased on 488 hotel reviews
9.4Cleanliness
9.7
Comfort
9.7
Location
9.6
Facilities
9.5
Staff
9.7
Value for money
8.9
Free WiFi
9.7
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End of dialog contentReviewed: 20 June 2024
Nicola
United KingdomOnly disappointment was that the courtyard pool was closed for repairs. I was warned of this ahead of arrival.
Fabulous room with high ceilings and large shower with great products. Excellent central location if arriving by train. Helpful friendly staff.
Stayed in June 2024
Reviewed: 10 June 2024
Simon
New ZealandNothing
Our room, all facilities and the staff were amazing. The location is great. It was like staying in a beautiful oasis in the heart of Madrid.
Stayed in June 2024
Reviewed: 8 June 2024
Irina
LatviaNice hotel, good location, amazing stuff
Stayed in June 2024
Reviewed: 3 June 2024
Robert
United KingdomNothing
Staff
Stayed in June 2024
Reviewed: 3 June 2024
Ginat
IsraelI recently stayed at CoolRooms in Madrid, and I must say it was an amazing experience. From the moment I arrived, I was impressed by the elegance and charm of the hotel. The attention to detail in the room's decor was remarkable, making it a perfect blend of style and comfort. The service at CoolRooms was outstanding. The staff was always friendly, professional, and willing to go the extra mile to ensure my stay was pleasant. Whether it was the front desk, housekeeping, or the restaurant staff, everyone made me feel welcome and valued. The hotel's location is perfect for exploring Madrid. It is situated in a vibrant area with easy access to major attractions, shopping districts, and public transportation. I found it convenient to walk to many popular sites and enjoyed the lively neighborhood.
Stayed in June 2024
Reviewed: 20 May 2024
Bram
BelgiumBreakfast service was very slow
Beautiful large rooms Excellent location Nice staff
Stayed in May 2024
Reviewed: 20 May 2024
Manouk
NetherlandsSuper nice boutique hotel. Really loved everything about it
Stayed in May 2024
Reviewed: 12 May 2024
Emma
DenmarkNothing
Beautiful and extremely clean. Amazing breakfast as well. Also a hotel that truly cares about their guests, as we had an emergency situation and received nothing but the absolute best help & support throughout. Really recommend!
Stayed in May 2024
Reviewed: 10 May 2024
Sahar
LebanonThe lighting of the whole hotel is terrible! Light bulbs with filaments in your eyes. Direction of lighting poor all over the room. Room is huge yet you can’t find an armchair to sit on! Desk has no electricity socket underneath. Noway to put makeup neither in bathroom nor bedroom! Ac can only be turned on when the hotel decides to make it function.
The location is cool and central close to las Letras where you find great cafes ansld restaurants. Also, Walking distance to museums. Rooms are very big! Building has a lot of potential but poorly decorated especially at entrance. They have great amenities quality.
Stayed in May 2024
Reviewed: 8 May 2024
Ryan
United StatesRoom was large, clean, well decorated and the bed comfortable. We especially enjoyed the large bathroom and wonderful dual rain shower heads. The location is central and within easy walking distance of most Madrid sites of interest. The price was quite reasonable as well.
Stayed in April 2024
Reviewed: 5 May 2024
Fiona
United KingdomQuite expensive for Madrid
Stylish hotel with beautiful spacious rooms. Convenient location for city centre and transport links. Staff were really helpful
Stayed in May 2024
Reviewed: 25 April 2024
Lori
United StatesMy husband and I have traveled a lot of different places, this hotel is the nicest we have ever stayed at. The bed was comfortable. The room was quiet. The bathroom was amazing. I highly recommend.
Stayed in April 2024
Reviewed: 19 April 2024
Russell
AustraliaNothing it was exceptional
Excellent staff Excellent position Excellent food can't speak highly enough of this hotel
Stayed in April 2024
Reviewed: 14 April 2024
Kim
United KingdomNothing
It is a beautiful building full of character and history. Everywhere is tastefully furnished. The room was bright, airy and spacious.
Stayed in April 2024
Reviewed: 13 April 2024
Ali
QatarNothing all perfect
Everything was excellent also tge location
Stayed in April 2024
Reviewed: 10 April 2024
Elissa
United StatesThe only thing I could even consider having any negative feelings about would be the menu options for an earlier dinner. After a long day of travel, we wanted to do an early dinner and get a good nights sleep and therefore were eating on the early side. They serve a smaller menu until I believe 8pm so there were fewer options but the options they had were delicious so it just made me want to be able to try the other things as well.
We bookended our trip to Spain in Madrid and stayed at CoolRooms Palacio de Atocha both times. We were a family of 4 with 2 teenagers and after our last European vacation we recognized the importance of having enough space for everyone. We chose the 2 bedroom Master Suite and it far exceeded our expectations. The rooms alone were a wonderful size but the living area was amazing to have as well. The staff went above and beyond to help us celebrate our daughter's birthday while we were there with balloons and dessert. The pool wasn't open yet, but it was a very peaceful place to unwind after a long day of travel and site seeing. I would without a doubt stay here again and will recommend to anyone traveling with a family or group.
Stayed in March 2024
Reviewed: 6 April 2024
Zoe
AustraliaLocation
Stayed in April 2024
Reviewed: 3 April 2024
Andra
United KingdomEverything from design to space and how clean it was
Stayed in April 2024
Reviewed: 2 April 2024
Luke
IrelandEverything exceeded my expectations!
Stayed in March 2024
Reviewed: 31 March 2024
Rodney
SpainBreakfast is pricey but very good.
Great location! The staff are extremely welcoming and helpful. We had a suite which was very large, nicely appointed, and comfortable. The bathroom was also very large with a shower that could fit you and ten of your friends (if you are into that kind thing). Kidding aside, Overall an exceptional hotel that I highly recommend and will be my go-to place the next time I am in Madrid
Stayed in March 2024
Reviewed: 25 March 2024
Joanne
United Arab EmiratesThe darkness of the room
Amazing amenities, good quality hair dryer , GHD staightners, USB sockets, electric curtains, molten brown shampoo and soaps, every evening we was left a little chocolate, a big glass water bottle. There was nespresso machine in the room.
Stayed in March 2024
Reviewed: 24 March 2024
Anna
CyprusA little on the expensive side.
Loved everything! The beds were amazing, the water pressure in the shower, the Nespresso machine. The room was small but well appointed, and so quiet!
Stayed in March 2024
Reviewed: 24 March 2024
Kristin
GermanyTop Hotel! Very delicious breakfast and very good location, we did everything by walking.
Stayed in March 2024
Reviewed: 12 March 2024
Scott
United KingdomAvoid Room 05 it had a bad smell
Fantastic location Beautiful rooms
Stayed in March 2024
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