Atocha, 36, Centro, 28012 Madrid, Spain
#39 of 443 hotels in Madrid
Guests' ChoiceBased on 1138 hotel reviews
9.0Cleanliness
9.3
Comfort
9.3
Location
9.5
Facilities
9.0
Staff
9.3
Value for money
8.6
Free WiFi
8.7
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End of dialog contentReviewed: 22 June 2024
Rajat
AustraliaFor a family room - space was constricted
Location . And was very functional
Stayed in June 2024
Reviewed: 17 June 2024
Federico
South AfricaNothing
A centrally located hotel,with good size and clean rooms.Perfect for a city stay
Stayed in June 2024
Reviewed: 17 June 2024
Gijs
NetherlandsAll good
Very quiet room in the middle of Madrid. Comfortable bed. The shower is honestly the best I’ve ever had.
Stayed in June 2024
Reviewed: 17 June 2024
Kevin
United StatesLocation couldn’t be more perfect. Room was clean and spacious. Bathrooms were nice. Would never stay anywhere else in madrid.
Stayed in June 2024
Reviewed: 15 June 2024
טל
IsraelGreat location Great breakfast
Stayed in June 2024
Reviewed: 12 June 2024
Ursula
United StatesThe breakfast was only ok nothing special.
The room was great and the bed was very comfortable. Next trime we would want a room closer to the entrance and maybe one facing the plaza. The breakfast was ok but could be improved. The location of the Hotel was perfect. We were able to walk everywhere from there.
Stayed in May 2024
Reviewed: 11 June 2024
Susanta
United KingdomTaxi service- especially returning back to the hotel was difficult as the drivers didn’t speak English and Booking.com’s taxi service was expensive and difficult to get the driver to pick us up from Prado Museum! Very much a hit and miss affair.
Breakfast was OK. Hotel location was good and the staff friendly and helpful. The Reina Sofia and Prado museums were very good! Excellent paintings by Picasso, Dali and Caravaggio. Diinner at Botin Restaurant was fabulous!! We also visited the Tablao Flamenco 1911 that was breathtaking!
Stayed in June 2024
Reviewed: 10 June 2024
Mazen
United Arab EmiratesRoom size good, location good
Stayed in May 2024
Reviewed: 9 June 2024
Clare
United KingdomRoom was quite dark - overlooked a small courtyard so not much natural light. Plug on one side of bed only - not helpful to charge phone.
Location, spacious rooms, very comfortable beds, great shower. Lovely staff.
Stayed in June 2024
Reviewed: 9 June 2024
Jpsxm
Saint MartinAmazing breakfast. Huge variety.
Stayed in June 2024
Reviewed: 8 June 2024
Stanislav
Czech RepublicBeds were just amazing – spacious and comfortable Outstanding breakfast Very friendly staff
Stayed in May 2024
Reviewed: 8 June 2024
Lisa
United StatesNothing, it was a totally great experience.
We loved everything about this terrific hotel! We booked three rooms for a four night stay. Perfect location, super friendly professional staff, beautiful room, big comfy queen size beds, really exceptional breakfast. Is was a real pleasure to relax and enjoy our hotel after a busy day of sightseeing. Plaza de Santa Ana was a couple of blocks away with great tapas restaurants.
Stayed in June 2024
Reviewed: 3 June 2024
Leigh
New ZealandNothing. But the area is quite touristy.
Great location. Lovely room. Excellent breakfast.
Stayed in June 2024
Reviewed: 31 May 2024
Barosso
United StatesThe fact that the two beds were pushed together. We were two friends traveling together, not partners, so it was difficult to find rooms with two beds for that situation.
Friendly staff, an awesome breakfast
Stayed in May 2024
Reviewed: 30 May 2024
Jonathan
United StatesGreat location. Lovely rooms and terrific staff.
Stayed in May 2024
Reviewed: 29 May 2024
Helios
United StatesAll was excelent
Excellent facilities and very helpfull personal
Stayed in May 2024
Reviewed: 27 May 2024
Richard
MaltaNothing
The location was ideal. The room was spacious and clean. Staff were helpful and eager to give suggestions as to places to visit.
Stayed in May 2024
Reviewed: 24 May 2024
Rob1001
MaltaNothing
Everything
Stayed in April 2024
Reviewed: 24 May 2024
Yin
Hong KongShould provide tissue box for use and provide more electric sockets
Convenient location, walkable distance to major attractions and restaurants
Stayed in May 2024
Reviewed: 22 May 2024
Sally
South AfricaThe location was brilliant, the bed very comfy, the staff friendly and helpful and the breakfast so good!
Stayed in May 2024
Reviewed: 20 May 2024
Manuel
SwedenThe beds were a bit too hard. Pillows opposite, a bit worn out/soft.
Excellent location, quiet and spacious room. Great shower.
Stayed in May 2024
Reviewed: 17 May 2024
Tat
Hong KongGreat location - Just 1 min walk from Metro, and plenty of restaurants around. Nice and friendly staff. Room is clean and spacious. All equipment you could expect are there, even wifi speed is high! What more can you ask for? Definitely will revisit when I'm in town.
Stayed in May 2024
Reviewed: 17 May 2024
Oleg
United StatesNothing to dislike.
We requested a quiet room, and our room on the 5th floor (European’ 4th) was very quiet. It was facing the hotel’s inner courtyard. The location is perfect. You can walk to the Cathedral, Royal Palace, Opera Theater, Plaza Mayor, San Miguel Market, Puerto del Sol, multiple restaurants, etc. The room has enough space and the bed is comfortable though slightly softer than we like. The bathroom is big. You will have enough space for your stuff. The shower is roomy. The shower handles are not underneath the shower heads (the rain head and the handheld one) so you will not get completely wet by turning a wrong handle. The hotel reception staff is fluent in English and ready to help. We arrived early and left our suitcases and backpacks until the check-in with no problems. They also will help you with suitcases. They ordered a taxi to the airport for us and taxi arrived in a few minutes.
Stayed in May 2024
Reviewed: 17 May 2024
Kelly
IrelandA bit slow at check in
Breakfast was excellent, staff very friendly, beds very comfortable
Stayed in May 2024
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